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Is Data Center Operations Engineer

Amgen

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Location:
United States, New Albany

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

91731.00 - 114948.00 USD / Year
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Job Description:

Bridging Information Technology (IT) and the Mechanical, Electrical, and Plumbing (MEP) systems that power and cool Amgen’s data centers. This role ensures operational continuity and reliability by aligning IT infrastructure with the underlying facility systems.

Job Responsibility:

  • Serve as the liaison between IT teams and facilities staff, ensuring flawless communication
  • Interpret electrical one-line diagrams, distribution drawings, and cooling schematics to support incident response and planning
  • Install, rack, cable, and support enterprise IT systems including Dell PowerEdge, Nutanix, NetApp, and Cisco technologies
  • Support day-to-day moves, adds, and changes (MACs) in building IDF and VDER environments
  • Perform fiber and copper patch cabling in data centers, IDFs, and VDER closets
  • Trace and troubleshoot cabling issues to restore connectivity
  • Monitor infrastructure, proactively detect issues, and bring up with urgency to appropriate teams
  • Apply AI-enabled monitoring and automation platforms to enhance data center operations
  • Maintain documentation of infrastructure layouts, procedures, and operational standards
  • Participate in capacity planning, disaster recovery drills, and continuous improvement initiatives
  • Provide clear and concise direction to internal and external consultants to increase productivity
  • Review and coordinate facility-related maintenances (Mechanical and Electrical) with Facilities teams and notify stakeholders of upcoming activities with potential impacts
  • Support on-site projects / tasks as needed

Requirements:

  • Master’s degree
  • Bachelor’s degree and 2 years of data center operations experience
  • Associate’s degree and 6 years of data center operations experience
  • High school diploma / GED and 8 years of data center operations experience
  • Hands-on experience with rack/stack, structured cabling, and IT hardware installation
  • Familiarity with Dell PowerEdge, Nutanix, NetApp, and Cisco platforms
  • Ability to interpret electrical and mechanical drawings (awareness-level competency)
  • Experience using monitoring, alerting, or automation systems (AI-enabled platforms preferred)
  • Solid understanding of IT operations concepts including hardware lifecycle management and disaster recovery
  • Ability to read and update documentation, diagrams, and cable records
  • Familiarity with data center, IDF, and telecom closet environments
  • Experience with fiber and copper structured cabling systems
  • Knowledge of cable management procedures and capacity planning

Nice to have:

  • Familiarity with DCIM (Data Center Infrastructure Management) platforms
  • Exposure to cooling system operations (CRAC/CRAH, containment, chilled water)
  • Knowledge of scripting/automation tools (Python, Ansible, etc.)
  • Understanding of ITIL practices
  • Understanding of basic network protocols and architecture
  • Experience with manufacturing systems and solutions
  • Data center or structured cabling certifications (e.g., BICSI, CDCP, CDCS, ANSI/TIA)
  • Vendor certifications on Dell, Cisco, or Nutanix
  • Strong communication and interpersonal skills for engaging with IT and MEP stakeholders
  • Excellent troubleshooting and problem-solving capabilities
  • Ability to adapt to changing priorities and environments
  • Strong organizational skills and attention to detail
What we offer:
  • A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans
  • Flexible work models, including remote and hybrid work arrangements, where possible

Additional Information:

Job Posted:
December 18, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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