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The IS Analyst II supports and maintains IT infrastructure, ensuring systems, networks, and applications run reliably. This role serves as a key point of contact for end users and contributes to security, virtualization, and collaboration tools.
Job Responsibility:
Install and maintain desktops, servers, and network equipment
Support telephony, printers, and endpoint devices
Troubleshoot hardware and connectivity issues
Maintain server operating systems and applications
Manage user accounts, storage, and backups
Install, update, and troubleshoot end-user applications
Act as primary IT contact for assigned locations
Diagnose and resolve hardware, software, and network issues
Monitor systems for security risks and vulnerabilities
Assist with incident response and remediation
Support audits and ensure compliance with IT security policies
Support virtual desktops, servers, and hypervisors
Implement and maintain collaboration platforms
Provide user training and documentation
Integrate tools with email, phone, and other systems
Requirements:
Strong troubleshooting and problem-solving ability
Ability to manage multiple priorities independently
Effective communication and teamwork skills
Willingness to learn and adapt to new technologies
Microsoft Windows and Office support
PC, server, and network hardware troubleshooting
Basic network administration and security awareness
Application and database support
Backup systems and telephony support
Experience with virtual environments (preferred)
Network diagnostics and troubleshooting (preferred)
Email systems and client-server environments (preferred)
Security log analysis and incident response (preferred)