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The In Room Dining Supervisor is responsible for overseeing daily operations of the In Room Dining and Gingers service, ensuring guests receive exceptional, personalized, and timely service in the comfort of their rooms or private residences. This role supervises the IRD and Gingers team, coordinates with kitchen and other F&B outlets, and ensures all service standards and brand guidelines are consistently met.
Job Responsibility:
Supervise and coordinate all In Room Dining orders from preparation to delivery, ensuring accuracy, presentation, and timeliness
Monitor service standards, cleanliness, and product quality according to brand guidelines
Coordinate with kitchen, stewarding, and front-of-house teams to ensure smooth operations
Oversee minibar operations, including restocking, inventory control, and billing accuracy
Handle guest feedback and resolve complaints in a courteous and efficient manner
Maintain accurate records of sales, inventory, and costs
Support the IRD Manager with reports, menu updates, and training materials
Be engaging and actively contributing to the service whenever needed
Requirements:
Relevant experience in In-Room Dining, Guest Experience, or a Call Center environment is essential
Experience in a luxury hotel or similar high-end hospitality setting is preferred
Ability to stay highly organized and manage multiple tasks simultaneously in a fast-paced, dynamic environment
Familiarity with Micros or similar POS systems is required
Fluent in English
Greek is a strong plus
All applicants must possess the legal right to work in Greece
Nice to have:
Experience in a luxury hotel or similar high-end hospitality setting
Greek language skills
What we offer:
Competitive Salary and comprehensive Benefits Package
Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
Ticket Restaurant monthly allowance
Complimentary Nights at Four Seasons Hotels & Resorts worldwide
Employee Recognition Program
Opportunities for Global Travel through Task Forces and Transfers
Access to Four Seasons global Training & Development programs