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Four Seasons Logo Four Seasons · Hospitality and Tourism

IRD Supervisor

Greece, Mykonos · Job Posted January 15, 2026
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Job Description

The In Room Dining Supervisor is responsible for overseeing daily operations of the In Room Dining and Gingers service, ensuring guests receive exceptional, personalized, and timely service in the comfort of their rooms or private residences. This role supervises the IRD and Gingers team, coordinates with kitchen and other F&B outlets, and ensures all service standards and brand guidelines are consistently met.

Job Responsibility

  • Supervise and coordinate all In Room Dining orders from preparation to delivery, ensuring accuracy, presentation, and timeliness
  • Monitor service standards, cleanliness, and product quality according to brand guidelines
  • Coordinate with kitchen, stewarding, and front-of-house teams to ensure smooth operations
  • Oversee minibar operations, including restocking, inventory control, and billing accuracy
  • Handle guest feedback and resolve complaints in a courteous and efficient manner
  • Maintain accurate records of sales, inventory, and costs
  • Support the IRD Manager with reports, menu updates, and training materials
  • Be engaging and actively contributing to the service whenever needed

Requirements

  • Relevant experience in In-Room Dining, Guest Experience, or a Call Center environment is essential
  • Experience in a luxury hotel or similar high-end hospitality setting is preferred
  • Ability to stay highly organized and manage multiple tasks simultaneously in a fast-paced, dynamic environment
  • Familiarity with Micros or similar POS systems is required
  • Fluent in English
  • Greek is a strong plus
  • All applicants must possess the legal right to work in Greece

Nice to have

  • Experience in a luxury hotel or similar high-end hospitality setting
  • Greek language skills

What we offer

  • Competitive Salary and comprehensive Benefits Package
  • Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
  • Ticket Restaurant monthly allowance
  • Complimentary Nights at Four Seasons Hotels & Resorts worldwide
  • Employee Recognition Program
  • Opportunities for Global Travel through Task Forces and Transfers
  • Access to Four Seasons global Training & Development programs
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