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IRD & Gingers Supervisor

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Four Seasons

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Location:
Mexico , La Ribera

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The In Room Dining Supervisor is responsible for overseeing daily operations of the In Room Dining and Gingers service, ensuring guests receive exceptional, personalized, and timely service in the comfort of their rooms or private residences. This role supervises the IRD and Gingers team, coordinates with kitchen and other F&B outlets, and ensures all service standards and brand guidelines are consistently met.

Job Responsibility:

  • Supervise and coordinate all In Room Dining and Gingers orders from preparation to delivery, ensuring accuracy, presentation, and timeliness
  • Monitor service standards, cleanliness, and product quality according to brand guidelines
  • Coordinate with kitchen, stewarding, and front-of-house teams to ensure smooth operations
  • Oversee minibar operations, including restocking, inventory control, and billing accuracy
  • Handle guest feedback and resolve complaints in a courteous and efficient manner
  • Maintain accurate records of sales, inventory, and costs
  • Support the IRD Manager with reports, menu updates, and training materials

Requirements:

  • Fluency in both Spanish and English
  • A minimum of three (3) years of experience working in the Food & Beverage industry
  • A minimum of one (1) year of experience in a luxury hotel or a similar high-end hospitality environment
  • Current work authorization in Mexico
What we offer:
  • Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
  • Shuttle service from San Lucas and San Jose del Cabo to the resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • In-house training workshops for line and management employees
  • Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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