Ird Coordinator

• Answer phone calls or in-room dining orders, ensuring accuracy and efficiency
• Take note of any special requests, preferences, or dietary restrictions, and communicate this information clearly to the kitchen and delivery staff
• Maintain a thorough understanding of the room service menu
• Enter orders accurately into the order management system and confirm all details with guests
• Relay orders to the kitchen promptly and ensure delivery staff are informed
• Address special requests from guests
• Track the progress of orders to ensure timely delivery
• Ensure all room service orders are correctly charged to guest accounts

• Fluency in both Spanish and English
• A minimum of two (2) years of experience in In-Room Dining, Guest Experience, or a Call Center environment
• At least one (1) year of experience in a luxury hotel or similar high-end hospitality setting is preferred
• Must be able to sit or stand for extended periods and work effectively in an office or call center setting
• Ability to stay highly organized and manage multiple tasks simultaneously in a fast-paced, dynamic environment
• Familiarity with Micros or similar POS systems
• Current work authorization in Mexico

At least one (1) year of experience in a luxury hotel or similar high-end hospitality setting

• Highly competitive salaries
• Annual incentive plan for managerial roles at Department Head level
• Shuttle service from San Lucas and San Jose del Cabo to the resort
• Complimentary Dry Cleaning for Employee Uniforms
• In-house training workshops for line and management employees
• Employee Service Awards
• Employee of the Month & Employee of the Year Awards