Iqa Specialist, HSBC

HSBC

Location:
India, Bangalore

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The IQA specialist supports the delivery of consistent and effective quality assurance across all PSA services. The role covers broad ranges of checks, requiring familiarity with various services and close attention to detail. The team member undertakes reviews to check processes and standards applied consistently to support quality. The role includes maintaining QA checklist, producing and validating MI, and contributing to ongoing enhancements of QA tools and/or methods. These internal responsibilities require accuracy, ownership and the ability to manage different tasks. By contributing to quality checks, managing key QA processes, and building service-specific knowledge, the IQA specialist plays an essential part in upholding standards & supporting continuous improvement across the PSA function.

Job Responsibility:

Help maintain a robust Quality Assurance (QA) culture across PSA
Support implementing QA service for three new services i.e. (Policy and Risk advisory, Business change/IR and People advisory) including checking KPIs performance, providing feedback and Manual MI
Ensure accurate and timely output of QA, ensuring results are accurately recorded within associated files and folders
Analyse information gathered to develop recommendations for improvement and changes in current policies
Provide insights from QA MI reviews to appropriate management across regions
Develop and maintain a collaborative working relationship with relevant PSA Investigators and other relevant functions, key business stakeholders both internal and external as directed
Provide clear, accurate and timely advice and support to PSA teams and the project team reassessing the design of QA
Coordinate with IQA analyst and share best practices, QA finding to find consistency
Be able to work independently and share best practice with stakeholders
Work effectively and professionally with colleagues across the organization including People Advisory, RC, and other investigation functions
Provide feedback and recommendations to management to contribute to improved quality and efficiency of area activities
Responsible for quality outcome and consistency in the deliverable
Help cultivate an environment that supports diversity and reflects the HSBC brand, thereby contributing towards high employee engagement and motivation
Maintain and observe all HSBC control standards and observe the Group HR FIM, including adherence with recommendations made by internal/external auditors and external regulators
Highlight where processes could be improved or simplified
Ensure all QA work is completed to standards set within PSA Investigation QA SOP and other relevant SOP, applying Global and Local instruction knowledge for area being assessed i.e. considering any local dispensations, sampling based on risk
All applicable SLAs and targets associated with PSA QA work is met

Requirements:

Strong inter personal and communication skills, both verbal and written, in addition to numerate and detail orientated with experience of documenting information in a clear, concise manner
Experience in undertaking investigations/analysis into customer activity with the ability to draw inferences from the information
Experience of project/change management either as lead or SME contributing towards delivery of initiatives in a time driven environment
Experience in validating KPIs in operational services to monitor quality and understand possible root cause
Advantage to have prior experience in HSBC ER or HRA team
Good to have understanding or previous experience of process automation using MS excel or other tool
Experience in compilation of reports and/or management information
Strong organizational skills
Collaborative working style
Persistence and courage of their own convictions to follow up on noted quality issues and monitor agreed management
Previous auditing or assurance experience is an advantage
Ability to maintain control, direction and motivation in an ever-changing environment

Nice to have:

Advantage to have prior experience in HSBC ER or HRA team
Good to have understanding or previous experience of process automation using MS excel or other tool

What we offer:

Flexible working
Inclusive and diverse environment
Continuous professional development opportunities

Additional Information:

Job Posted:
July 26, 2025

Expiration:
August 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Iqa Specialist