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IPPS CF Support Engineer German Speaker

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Vodafone

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Location:
Egypt , Giza

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a skilled professional to resolve complex and escalated technical issues related to Vodafone Germany’s fixed and TV products in a dynamic, customer-critical environment. This role involves troubleshooting, process improvement, and collaboration with internal and external teams to enhance customer experience and support services.

Job Responsibility:

  • Act as a technical and process reference for junior incident managers
  • Handle long-running and complex tickets, ensuring resolution within SLA and KPI targets
  • Perform fault identification and resolution for Vodafone Germany customers
  • Collaborate with internal competence teams and third parties to resolve incidents
  • Manage end-to-end customer incidents from initial contact to resolution
  • Deliver exceptional customer experience measured by NPS and feedback
  • Work on a 24/7 rotational shift basis, including weekends and public holidays

Requirements:

  • Minimum 2 years’ experience in troubleshooting and technical support for complex solutions
  • Advanced knowledge of fixed and TV products, including routing, switching, and IP services
  • Fluent in German (C1 level) and English, both written and spoken
  • Strong analytical and communication skills with a customer-oriented mindset
  • Ability to support new team members in complex scenarios
  • CCNA certification is preferred
  • Bachelor’s degree in Computer or Telecommunications Engineering or related field

Nice to have:

CCNA certification is preferred

What we offer:
  • Advanced troubleshooting techniques for fixed and TV networks
  • Cross-functional collaboration and stakeholder management
  • Process optimisation and incident management best practices
  • Deep understanding of Vodafone’s product portfolio and tools

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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