IPA Officer Job at Vodafone (Newbury)

Job Description

You’ll step into a uniquely impactful role at VodafoneThree, where you’ll support national security and public safety while helping deliver the UK’s most advanced network. As an IPA Officer, you’ll work at the frontline of lawful disclosure—ensuring sensitive information is handled accurately, securely, and in compliance with legislation. Every action you take will directly support law enforcement investigations, including time-critical and life-at-risk situations, making a real difference to people and communities across the UK.

Job Responsibility

Process and manage lawful requests under the Investigatory Powers Act (IPA), ensuring full compliance with legal and internal requirements
Deliver accurate and timely responses within strict statutory SLAs, supporting critical investigations
Validate requests to ensure they meet legal standards before processing, safeguarding responsible data access
Retrieve, interpret, and securely disclose communications data using approved systems with a "right first time" approach
Handle sensitive information with the highest levels of confidentiality, adhering to security policies and the Official Secrets Act
Maintain detailed and accurate records to support audit, regulatory, and operational requirements
Act as a key point of contact for law enforcement and internal stakeholders, responding professionally and escalating complex cases where needed
Work within a 24/7 shift-based environment, including nights, weekends, and bank holidays
Build your expertise through structured training, becoming confident in applying legislation and handling disclosures at pace
Contribute to continuous improvement by identifying ways to enhance processes, controls, and operational efficiency
Support collaboration and engagement across teams, including opportunities to work closely with law enforcement partners

Requirements

Experience handling lawful requests or working in a regulated, compliance-driven environment
Understanding (or willingness to develop knowledge) of the Investigatory Powers Act and related legal frameworks
Strong attention to detail, with a track record of delivering accurate, high-quality outputs
A high level of integrity and discretion when handling sensitive and confidential information
Ability to work effectively under pressure in a fast-paced, time-critical environment
Clear and confident communication skills, able to convey technical or legal information accurately
Experience in maintaining accurate records and supporting audit or compliance requirements
A proactive, self-driven approach, with the ability to work independently when needed
Willingness to work flexible shift patterns, including nights, weekends, and on-call arrangements
A collaborative mindset with a willingness to learn, grow, and contribute to a supportive team environment
Eligibility and willingness to obtain and maintain Security Check (SC) clearance

What we offer

Excellent basic salary plus bonus and Vodafone benefits
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts
Vouchers
Pension plan
Learning tools
Parental leave policies

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IPA Officer

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