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We are looking for a technically minded support specialist to assist customers with IP cameras, access control systems, and IP audio solutions in New York. This position combines hands-on product troubleshooting with customer-focused technical guidance across hardware, software, and mobile platforms. The ideal candidate is comfortable investigating issues, documenting outcomes, and helping users resolve networking and device-related challenges in a fast-paced support environment.
Job Responsibility
Evaluate and confirm the performance of security, audio, and related connected devices to ensure they operate as intended
Provide technical assistance for desktop applications, platform software, and mobile tools associated with surveillance and access systems
Record customer concerns, troubleshooting steps, and final resolutions accurately within the ticket management system
Support users with setup and problem resolution involving computer hardware, software settings, and peripheral connectivity
Assist with network-related troubleshooting, including configuration, security considerations, and implementation support
Communicate clearly with customers to diagnose issues, explain solutions, and maintain a high-quality service experience
Coordinate with team members when needed to resolve complex cases and keep support requests moving efficiently
Requirements
At least 1 year of experience in technical support, IT services, customer support, or a closely related field
High school diploma required
an associate degree, technical certification, or formal training in electronics or computer science is preferred
Working knowledge of IP cameras, audio equipment, CCTV, access control systems, or similar security technologies
Familiarity with computer hardware, software applications, networking concepts, and troubleshooting methods
Strong verbal and written communication skills in English
Proven ability to build positive customer relationships while handling support issues professionally
Solid analytical thinking, problem-solving ability, and capacity to manage multiple tasks effectively
Availability for a permanent position and a collaborative, team-oriented approach to work