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We are seeking an IoT Data Expert who will develop, enhance and support complex IT and network systems powering connectivity and automation across the Vodafone Global IoT platform. The role focuses on ensuring high system availability, optimising performance, delivering 2nd line support for enterprise customers, and developing software, scripts and automation that improve operational efficiency and customer experience. This role suits individuals with strong telecom, networking and software expertise, combined with analytical thinking and problem-solving capabilities.
Job Responsibility:
Develop, test and implement scripts and software solutions used by Vodafone IoT enterprise customers
Ensure the availability and proper functioning of software, network and tooling systems
Monitor and support critical applications to minimise downtime
Adapt and optimise software solutions to improve performance and enhance customer experience
Review, analyse and implement technical and functional specifications when modifying hardware and software solutions
Perform impact analyses and design solutions that resolve incidents, address complex technical issues and elevate the customer experience
Deliver high‑level technical support for hardware and software systems, including 2nd line support and participation in on‑call rotations
Contribute to the creation of documentation and procedures for supported platforms
Identify automation opportunities and build the required scripts to streamline operations
Work in accordance with operational agreements, achieving KPIs such as response time and error rate
Support technical audits and resolve issues related to IoT applications and infrastructure
Participate in project decision‑making, ensuring realistic and measurable delivery timelines
Advanced knowledge across GSM, UMTS, LTE and NB‑IoT
Experience with Affirmed, Cisco, Juniper and F5 technologies
Proficiency in key networking protocols including GTP, RADIUS, Diameter, IP, BGP, MP‑BGP, MPLS, L3‑VPN and IPSEC
Practical programming skills (Python, Perl, Bash)
Experience with virtualisation systems such as VMware
Skilled in packet‑analysis tools (Wireshark, Ethereal, tcpdump)
Strong Linux/UNIX knowledge
ITIL foundations
Experience in multinational environments
High level of English proficiency (B2–C1)
CCNP Routing, Switching, T‑Shoot or Service Provider certifications
Experience with monitoring systems such as Grafana and Cacti
Maintain composure in demanding situations
Excel at resolving complex incidents
What we offer:
Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education
You get to work with tried and trusted web-technology
Plan vacations: 23 days off
Special Paternal Program - 4 months of paid paternity leave