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Vodafone Logo Vodafone · IT - Administration

IoT 1st Line Service Support Technician

Romania, Iasi · Job Posted March 19, 2026
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Job Description

You will provide the maintenance of the hardware and software IT systems for Vodafone IOT customers. Maintains high availability and optimal performance of the customer’s infrastructure and of all IT and Telecom supported services. Continuously improves system performance and optimizes working methods already in place. Adapts and contributes to the customization of hardware and software solutions based on customer requirements, delivering cost efficient services of high quality.

Job Responsibility

  • Perform monitoring and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, by using available tools
  • Provide 24h/24h technical support, gathers all the required information from the customer or monitoring systems in order to solve all the hardware and software functional incidents
  • For some of the delivered solutions, modifies and adapts the existing software solutions, after validating with other technical teams, for a better performance and customer experience
  • Provide technical information to customers about service affecting events and alarms, using the agreed means of communication
  • Collaborates with other technical teams by analysing information gathered from customers and/or performance-monitoring systems and transmitting the investigation results and proposed solutions/recommendations to said teams in order to change and adapt the existing software
  • Works in compliance with the operational agreements and fulfils the key performance indicators of the service (speed, response time, error rate)

Requirements

  • Minimal knowledge in Telecom on the following technologies: Core Telecom Network (2G/3G/4G) and IP networks
  • Network architecture knowledge: Circuit Switch
  • Packet Switch
  • Knowledge of protocols GTP, IP
  • Experience in monitoring and ticketing software
  • Minimal knowledge in Linux/UNIX, CLI, any distribution
  • Fluent in both written and verbal English
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