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Vodafone Logo Vodafone · IT - Administration

Iot 1st Line Service Support Technician

Romania, Bucuresti · Job Posted June 03, 2026
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Job Description

We are seeking an IOT First Line Service Support Technician to provide reliable, round-the-clock technical support for Vodafone IoT customers. This role focuses on maintaining high availability and performance of customer hardware, software, IT, and telecom systems, while continuously improving system stability, efficiency, and customer experience. The individual will play a key role in incident resolution, monitoring, and collaboration with wider technical teams to ensure service excellence.

Job Responsibility

  • Monitor, analyse, and troubleshoot hardware and software systems using approved monitoring and diagnostic tools
  • Provide 24/7 technical support, gathering and validating information from customers and monitoring platforms to resolve incidents efficiently
  • Maintain the operational stability, availability, and performance of IoT customer infrastructure and supported IT and telecom services
  • Modify and adapt existing software solutions, where applicable, following validation with relevant technical teams, to improve performance and service quality
  • Communicate clearly with customers regarding service-impacting events, alarms, and incidents through agreed communication channels
  • Collaborate with internal technical teams by sharing investigation findings, root cause analysis, and improvement recommendations
  • Contribute to the resolution of complex technical incidents, including those related to software defects, ensuring improved customer outcomes
  • Work in line with operational agreements and consistently meet defined service performance indicators such as response time, resolution speed, and quality metrics
  • Support continuous improvement initiatives by optimising existing processes and working methods

Requirements

  • Basic working knowledge of Linux/UNIX environments and command-line interfaces across any distribution
  • Familiar with Oracle Databases and able to perform basic SQL operations
  • Foundational understanding of IP networking, telecom architectures, and protocols such as SMPP, RADIUS/DIAMETER, and SS7 signalling
  • Experienced in using monitoring and ticketing tools within a technical support or operations environment
  • Comfortable working in a 24/7 support model and managing multiple incidents with a structured, customer-focused approach
  • A clear and confident communicator, fluent in both written and spoken English, with the ability to explain technical information effectively

What we offer

  • Hybrid way of working
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Loyalty Programme
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of a technology changing company
  • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
  • Special Paternal Program - 4 months of paid paternity leave
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