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Ioc on site analyst

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NTT DATA

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Location:
United States of America , Remote

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior Managed Services Service Desk Agent role at NTT DATA involves providing second-level support for incident and problem resolution, assisting with service requests, and maintaining hardware and software inventory. Candidates should have a bachelor’s degree or equivalent experience, with at least 2 years in technical administration. Strong proficiency in Windows Server and Linux is required, along with excellent customer service and communication skills. This is a full-time, on-site position with shift flexibility, and candidates must be fluent in English.

Job Responsibility:

  • Second level support focused on Incident and Problem Resolution
  • Assisting with the fulfilment of Service Requests
  • Responsible for resolving or escalating incidents in a timely manner
  • Attempt to identify what the underlying causes of issues within the infrastructure of a system and how to resolve them
  • Complete projects for incident, problem, changes, and authoring correctly and on-time
  • Provide Onsite/Deskside support
  • Fix problems (workstation, network, server) using their own skills and troubleshooting ability
  • Keeps track of lessons learned and shares those lessons by entering Knowledgebase and Use Case submissions
  • Keeps affected business partners informed about progress
  • Potential travel between customer’s sites to investigate, troubleshoot and fix any problem that cannot be fixed remotely
  • Provide hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals
  • Provides basic support of telephony and UC systems, including the support of conference room audio video equipment
  • Maintaining accurate hardware and software inventory and configuration information
  • Comply with the company’s and the Clients Quality Management System
  • Comply with the company’s and the Clients Security Policies, as well as Occupational Health, Safety and Environment policies and procedures
  • Other duties as requested

Requirements:

  • Bachelor’s degree or equivalent work experience
  • 2+ years of technical Admin work experience
  • Advanced understanding of Microsoft Windows
  • Microsoft Certified Professional Qualification (MCP) preferred
  • Intermediate understanding of Active Directory/Windows Server
  • Basic understanding of Linux/Unix
  • Advanced understanding of TCP/IP networking and common services
  • Analytic ability to diagnose problems and ability to work independently to correct the difficulties
  • Understanding of network monitoring tools, ability to discern a critical server/network failure from those with a lesser impact
  • Strong analytical, problem solving, and conceptual skills
  • Procedure and process driven, ability to follow processes and procedures and report when they are no longer accurate
  • Strong customer focus
  • Excellent oral and written communication skills
  • Ability to adapt to changing business processes, technologies, and environments
  • Strong desire and ability to quickly learn, become competent in, and apply new skills
  • Must be proactive and able to work with minimal to no supervision
  • Ability to work in pressure situations
  • Available for full time shift work, including afternoons and overnights
  • Fluent in English, strong communication skills
  • Technical Writing skills as well as some experience training/teaching background
  • Ability to lift up to 50 lbs. w/ reasonable accommodations
  • Required to travel for training and onsite support

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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