Ioc on site analyst Job at NTT DATA (Remote)

Ioc on site analyst

NTT DATA

Location:
United States of America , Remote

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Senior Managed Services Service Desk Agent role at NTT DATA involves providing second-level support for incident and problem resolution, assisting with service requests, and maintaining hardware and software inventory. Candidates should have a bachelor’s degree or equivalent experience, with at least 2 years in technical administration. Strong proficiency in Windows Server and Linux is required, along with excellent customer service and communication skills. This is a full-time, on-site position with shift flexibility, and candidates must be fluent in English.

Job Responsibility:

Second level support focused on Incident and Problem Resolution
Assisting with the fulfilment of Service Requests
Responsible for resolving or escalating incidents in a timely manner
Attempt to identify what the underlying causes of issues within the infrastructure of a system and how to resolve them
Complete projects for incident, problem, changes, and authoring correctly and on-time
Provide Onsite/Deskside support
Fix problems (workstation, network, server) using their own skills and troubleshooting ability
Keeps track of lessons learned and shares those lessons by entering Knowledgebase and Use Case submissions
Keeps affected business partners informed about progress
Potential travel between customer’s sites to investigate, troubleshoot and fix any problem that cannot be fixed remotely
Provide hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals
Provides basic support of telephony and UC systems, including the support of conference room audio video equipment
Maintaining accurate hardware and software inventory and configuration information
Comply with the company’s and the Clients Quality Management System
Comply with the company’s and the Clients Security Policies, as well as Occupational Health, Safety and Environment policies and procedures
Other duties as requested

Requirements:

Bachelor’s degree or equivalent work experience
2+ years of technical Admin work experience
Advanced understanding of Microsoft Windows
Microsoft Certified Professional Qualification (MCP) preferred
Intermediate understanding of Active Directory/Windows Server
Basic understanding of Linux/Unix
Advanced understanding of TCP/IP networking and common services
Analytic ability to diagnose problems and ability to work independently to correct the difficulties
Understanding of network monitoring tools, ability to discern a critical server/network failure from those with a lesser impact
Strong analytical, problem solving, and conceptual skills
Procedure and process driven, ability to follow processes and procedures and report when they are no longer accurate
Strong customer focus
Excellent oral and written communication skills
Ability to adapt to changing business processes, technologies, and environments
Strong desire and ability to quickly learn, become competent in, and apply new skills
Must be proactive and able to work with minimal to no supervision
Ability to work in pressure situations
Available for full time shift work, including afternoons and overnights
Fluent in English, strong communication skills
Technical Writing skills as well as some experience training/teaching background
Ability to lift up to 50 lbs. w/ reasonable accommodations
Required to travel for training and onsite support

Additional Information:

Job Posted:
February 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

NTT DATA - All Job Offers

Job Link Share:

Ioc on site analyst

NTT DATA

Location:
United States of America , Remote

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Ioc on site analyst

Locum Dentist

Sales Manager, Commercial - EMEA

Senior GO Developer

Associate Dentist

Manager in Training

Regional Director, Enterprise

Electrician

Branch Floater

Ioc on site analyst

NTT DATA

Location:United States of America , Remote

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 16, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Ioc on site analyst

Locum Dentist

Sales Manager, Commercial - EMEA

Senior GO Developer

Associate Dentist

Manager in Training

Regional Director, Enterprise

Electrician

Branch Floater

Location:
United States of America , Remote

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
February 16, 2026