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Investor Services Supervisor

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U.S. Bank National Association

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Location:
Ireland , Dublin

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Investor Services Supervisor works under the guidance of the Assistant Manager / Manager. The candidate will be expected to perform to a high standard all tasks detailed below. The Investor Services Supervisor provides support to the group as a whole and therefore needs to be flexible and display an ability to adapt to different funds; clients; regulatory requirements and deadlines.

Job Responsibility:

  • Serve as a key operational contact for a range of clients
  • Review and approve investor trades for daily, weekly, monthly funds
  • Oversee all daily deliverables such as cash recs and daily nav’s including the preparation and dissemination of statements and contract notes
  • Input and review of incoming and outgoing investor payments
  • Act as primary contact for both client and investor queries and act as host for client service calls and monthly board calls
  • Day to Day responsibility for the management of the client mailboxes and investor queries
  • Ensure all established Investor Services daily processing procedures and controls are completed accurately and in a timely manner
  • Participate in new fund launches and conversions
  • Review fund documentation and set up fund and investor records in the shareholder register system
  • Gain a comprehensive understanding of performance fee methods
  • Act as an escalation point for day to day queries and problems
  • Ensure client month-end reporting deliverables are being met
  • Help with the coaching and mentoring of new employees and existing team members
  • Gain an understanding of all funds across the team in order to provide coverage when required
  • Idea generation and ongoing assessment and improvement of operational model
  • Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within USBGFSI
  • Support the development and implementation of departmental procedures.

Requirements:

  • Minimum of 3 years Investor Services experience with at least 1 year in a supervisory capacity
  • Good organizational and administration skills with a high attention to detail
  • Good interpersonal skills
  • Strong oral and written communication skills
  • Ability to multi task
  • Excellent client service skills
  • Attention to detail
  • Ability to prioritise key tasks in a fast moving environment
  • Experience in the manual input and review of domestic and international payments.
What we offer:
  • Competitive salary
  • Health Insurance
  • Travel tax incentives
  • Educational Assistance
  • Excellent Pension scheme
  • Performance-based incentives
  • Inclusive equitable benefits
  • Continuous development opportunities
  • Employee recognition programs.

Additional Information:

Job Posted:
February 20, 2026

Expiration:
March 31, 2026

Employment Type:
Fulltime
Job Link Share:

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