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The Investor Services Supervisor works under the guidance of the Assistant Manager / Manager. The candidate will be expected to perform to a high standard all tasks detailed below. The Investor Services Supervisor provides support to the group as a whole and therefore needs to be flexible and display an ability to adapt to different funds; clients; regulatory requirements and deadlines.
Job Responsibility:
Serve as a key operational contact for a range of clients
Review and approve investor trades for daily, weekly, monthly funds
Oversee all daily deliverables such as cash recs and daily nav’s including the preparation and dissemination of statements and contract notes
Input and review of incoming and outgoing investor payments
Act as primary contact for both client and investor queries and act as host for client service calls and monthly board calls
Day to Day responsibility for the management of the client mailboxes and investor queries
Ensure all established Investor Services daily processing procedures and controls are completed accurately and in a timely manner
Participate in new fund launches and conversions
Review fund documentation and set up fund and investor records in the shareholder register system
Gain a comprehensive understanding of performance fee methods
Act as an escalation point for day to day queries and problems
Ensure client month-end reporting deliverables are being met
Help with the coaching and mentoring of new employees and existing team members
Gain an understanding of all funds across the team in order to provide coverage when required
Idea generation and ongoing assessment and improvement of operational model
Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within USBGFSI
Support the development and implementation of departmental procedures.
Requirements:
Minimum of 3 years Investor Services experience with at least 1 year in a supervisory capacity
Good organizational and administration skills with a high attention to detail
Good interpersonal skills
Strong oral and written communication skills
Ability to multi task
Excellent client service skills
Attention to detail
Ability to prioritise key tasks in a fast moving environment
Experience in the manual input and review of domestic and international payments.