Investor Services Associate I Job at Alter Domus (Carmel)

Financial Crimes - Issuer and Investor Services Director

This is a critical and high-profile leadership position within the Issuer and In...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in Financial Services, with significant time spent in roles with direct financial crime, risk, controls, or regulatory management responsibilities
Extensive experience in product management, product development, or operations within a regulated Financial Services company, preferably in Securities Services or a Custodian bank
Demonstrated expertise in Sanctions, Anti-Money Laundering, Fraud, Anti-Bribery and Corruption, and Reputational Risk
Strong understanding of international Sanctions
Proven track record in managing teams with broad accountability in a complex global environment
Demonstrated ability to understand and apply financial crime risk management principles, global regulatory frameworks, and operational processes and technology systems relevant to the business
Strong communication (written and oral) and presentation skills
Strategic and analytical thinker capable of translating broad visions into structured plans and executing them effectively
Ability to work independently and deliver according to strict timelines and quality standards
Demonstrated ability and confidence to challenge business management, escalate issues, and press for change

Job Responsibility

Develop, implement, and maintain a robust financial crimes strategy covering Sanctions, AML, Fraud, ABC, Fraud and Reputational Risk across the Issuer and Investor Services division globally
Lead the Issuer and Investor Services Financial Crimes team to successfully manage the division's complex global business by driving the risk and control function, uplifting risk, compliance, and governance standards
Oversee all in-business financial crimes controls processes and governance, including end-to-end process management, risk identification/analysis/management, issue escalation, and corrective action planning (CAP)
Conduct reviews of financial crimes processes and procedures to ensure that both controls and processes are in keeping with policy and business expectations
Provide expert advice and assessment on financial crime risks when business decisions are made
Assess existing control framework, identify potential compliance gaps, and ensure adequate mapping of risk and processes with clear control ownership
Drive a consistent and holistic approach to Financial Crimes risk management across Services
Partner closely with Services Risk and Control teams, Product, Operations, Technology, Legal, and Compliance partners globally
Represent Issuer and Investor Services across various internal risk and control forums, and engage effectively with regulators and senior business management
Drive strategic execution of critical programs and initiatives that contribute to the remediation of financial crime risks and uplift the control environment

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Investor Services Associate

We’re hiring an Investor Services Associate to join a highly respected private e...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Economics, Business, or a related field
3+ years of experience in investor services or a comparable function
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent written and verbal communication skills, including email and virtual‑meeting etiquette
Proficiency in Excel
familiarity with CRM systems and fund accounting platforms
Ability to quickly learn new technologies and contribute to process and workflow improvements

Job Responsibility

Prepare and distribute quarterly/annual reports, capital account statements, and fund financials
Monitor shared inboxes and manage investor communications
Support onboarding for new funds and investors
Maintain accurate investor records across CRM and fund accounting platforms
Assist with system enhancements and technology rollouts (Investorflow, Allvue, Sensr)
Work closely with Investor Relations, Finance, and external consultants on ad hoc and strategic initiatives
Coordinate AML/KYC documentation and tax form collection with third‑party administrators
Identify opportunities to streamline reporting templates, enhance workflows, and improve investor portal UX

What we offer

Competitive base salary + annual performance bonus
100% employer‑paid medical, dental, and vision coverage
Strong retirement contributions + additional firm‑wide perks
Supportive manager who values clarity, structure, and organization
Free meals and a positive, collaborative culture

Investor Services Associate

This role supports LP operations, reporting, and investor communications within ...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Economics, or related field
3+ years of experience in investor services within private equity or asset management
Advanced Excel proficiency
Experience with fund accounting systems (e.g., Investran) and CRM platforms preferred
Strong attention to detail, organization, and ability to manage multiple priorities
Effective communicator with cross-functional collaboration experience

Job Responsibility

Coordinate quarterly and annual investor reporting packages, including capital statements and performance updates
Prepare and distribute capital call and distribution notices
Serve as a point of contact for investor inquiries and ongoing communications
Maintain and reconcile investor data across CRM and fund accounting systems
Support DDQs, fundraising requests, and investor data needs
Contribute to process improvements and system enhancements

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Investor Services Associate

This role supports LP operations, reporting, and investor communications within ...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Economics, or related field
3+ years of experience in investor services within private equity or asset management
Advanced Excel proficiency
Experience with fund accounting systems (e.g., Investran) and CRM platforms preferred
Strong attention to detail, organization, and ability to manage multiple priorities
Effective communicator with cross-functional collaboration experience

Job Responsibility

Coordinate quarterly and annual investor reporting packages, including capital statements and performance updates
Prepare and distribute capital call and distribution notices
Serve as a point of contact for investor inquiries and ongoing communications
Maintain and reconcile investor data across CRM and fund accounting systems
Support DDQs, fundraising requests, and investor data needs
Assist with AML/KYC documentation and tax-related outreach
Contribute to process improvements and system enhancements

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Investor Reporting Associate

We are seeking a detail-oriented and experienced Investor Reporting Associate to...

Location

Salary:

26.56 - 35.93 USD / Hour

Valon Mortgage

Expiration Date

Until further notice

Requirements

1 year of Investor Reporting experience within mortgage servicing
Proven experience working with Fannie Mae, Freddie Mac, Ginnie Mae, and private investors
Strong understanding of remittance types and loan amortization
General understanding of mortgage servicing operations and department functions
Proficiency in Excel (vlookup, pivot tables, sum functions) and basic use of Gmail and Google Workspace
Excellent critical thinking and problem-solving skills
Excellent collaboration and communication skills
Bachelor's Degree (preferably in Finance or Accounting or STEM) -or- 2-3 years of experience in an accounting or finance role preferred
Must be available to collaborate and communicate in regularly held in-person meetings
Minimum education requirement: High school diploma or GED equivalent required

Job Responsibility

Report loan activity records accurately and on time to Investors
Perform monthly reconciliations in accordance with investor requirements
Maintain remittance schedules and ensure the timely delivery of funds
Apply amortization schedules to loan data for proper reporting
Collaborate with internal departments and understand the impact of servicing events on reporting
Utilize internally developed systems and tools in order to perform root cause analysis
Use Excel (including VLOOKUPs, pivot tables, and basic formulas) and Google Workspace tools to manage reporting data
Other duties as assigned

What we offer

Competitive salary and 401k plan
comprehensive medical, dental, & vision benefits
Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
flexible paid time off, sick days, and 11 company holidays
12 weeks off for both birthing and non-birthing parents - fully paid

Fulltime

Client Services Associate

Our client is seeking a highly professional Client Services Associate to work as...

Location

United States , New York

Salary:

70000.00 - 90000.00 USD / Year

Solomon Page

Expiration Date

Until further notice

Requirements

Bachelor’s Degree preferred
4 years working experience preferably working in financial services, investment management, investment banking, private equity or other professional setting
Experience with Fresh Desk or other relevant ticketing system
Strong sense of ownership and pride in work, firm, and culture
Highly organized, detailed oriented, quick learner and strong experience working in CRM and Outlook software
Positive attitude towards work and team
Exceptional communication skills, both written and verbal
Exceptional focus on client services and interpersonal relationship building
Ability to time manage and think critically about priorities given competing deadlines
Ability to work independently

Job Responsibility

Manage the execution of subscription agreements, capital call notifications, transfer documentation
Facilitate collection and verification of required investor documents
Coordinate with Financial Operations Team and Legal and Compliance Team to ensure timely and accurate transaction processing
Deliver unparalleled client service with emphasis on warmth, professional, and timely communication via phone and email
Address investor inquiries via email or phone
Address investor concerns and feedback, providing clear explanations in a professional manner
Gather relevant information from internal teams to efficiently resolve investor issues
Track all investor documents and transactions in a secure and organized manner
Participate in investor events and specific meetings to strengthen existing relationships and develop new ones
Proactively communicate information and updates to investors to keep them informed and engaged

What we offer

medical
dental
401(k)
direct deposit
commuter benefits

Fulltime

Client Services Associate

Our client is seeking a highly professional Client Services Associate to work as...

Location

United States , Tampa

Salary:

70000.00 - 90000.00 USD / Year

Solomon Page

Expiration Date

Until further notice

Requirements

Bachelor’s Degree preferred
4 years working experience preferably working in financial services, investment management, investment banking, private equity or other professional setting
Experience with Fresh Desk or other relevant ticketing system
Strong sense of ownership and pride in work, firm, and culture
Highly organized, detailed oriented, quick learner and strong experience working in CRM and Outlook software
Positive attitude towards work and team
Exceptional communication skills, both written and verbal
Exceptional focus on client services and interpersonal relationship building
Ability to time manage and think critically about priorities given competing deadlines
Ability to work independently

Job Responsibility

Manage the execution of subscription agreements, capital call notifications, transfer documentation
Facilitate collection and verification of required investor documents
Coordinate with Financial Operations Team and Legal and Compliance Team to ensure timely and accurate transaction processing
Deliver unparalleled client service with emphasis on warmth, professional, and timely communication via phone and email
Address investor inquiries via email or phone
Address investor concerns and feedback, providing clear explanations in a professional manner
Gather relevant information from internal teams to efficiently resolve investor issues
Track all investor documents and transactions in a secure and organized manner
Participate in investor events and specific meetings to strengthen existing relationships and develop new ones
Proactively communicate information and updates to investors to keep them informed and engaged

What we offer

medical
dental
401(k)
direct deposit
commuter benefits

Fulltime

Loan Servicing Lead

The team leader is responsible for managing the team involved in auditing end to...

Location

United States , Cincinnati

Salary:

93223.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

Minimum 1-3 years of Team Handling experience
Minimum 5-8 years of US Mortgage active as well as default servicing experience
Graduate with as minimum of 5-8 years of US Mortgage active as well as default servicing experience

Job Responsibility

Maintain monthly performance measurements: Timeliness, production goals, compliance/regulatory, and customer satisfaction
Manages the day-to-day operations of the mortgage servicing associates. Ensures compliance with state and federal lending laws and investor guidelines
Develops, analyses, and completes monthly reports in order to track and monitor production, efficiency, compliance with investor guidelines against stated objectives and associate quality against established standards
Disseminates policies, procedures, and announcements to staff in a timely manner and conducts regular and recurring meetings with staff in order to build an effective communication flow.
Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.
Develops performance standards and measurements for staff in order to accurately assess actual performance against established goals.
Maintaining service level standards
Perform internal Quality check, providing floor support and feedback to other staff.
Responding to all emails efficiently

Fulltime

Investor Services Associate I

Alter Domus

Location:
United States , Carmel ▼
Salt Lake City

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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Location:United States , Carmel ▼Salt Lake City

Category:Finance

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 28, 2025

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