Investor Services Associate I Job at Alter Domus (Carmel)

Investor Services, Associate II

As a Senior Officer, you will use the experience you have acquired in the past a...

Location

United States , Carmel

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

2-3 years of experience in the same or similar field with a strong focus on AML/CDD requirements
Preferably hold a degree in law, business, finance or economics
Proven ability to communicate effectively with external stakeholders at all levels, adapting communication style to meet clients where they are, building strong relationships, and driving collaborative outcomes that align with business objectives
Experience in the Financial Services or Fund Services industry
Familiarity with AML/CTF legislation/directives
You can organize, prioritize and manage your work effectively
You show high interest in regulatory and compliance topics
Fluent in English both spoken and written
You will have strong interpersonal skills and can act independently but also be a team player
Ability to interpret/understand regulatory guidelines

Job Responsibility

Undertake investor file reviews in accordance with the relevant onboarding and monitoring plan and internal procedures
Maintenance of KYC information in the internal and external databases
Liaise with client and/or investors to obtain documentation in accordance with set deadlines
Be a key contact for AML/KYC queries for those clients you are assigned
Complete a review of investor due diligence to ensure the documentation/information has been collected to the appropriate standard in order to comply with the regulation
Provide guidance and assistance to the business in respect of the onboarding of the investors into the Funds as required
Assisting in the development of training materials and mentoring of new team members
Advising on and supporting team members in day-to-day tasks
Review and validate tasks performed by other members of the team, and provide relevant feedback
Provide key information to all relevant stakeholders regarding ongoing tasks and assist/carry out reporting as required

What we offer

Support for professional accreditations
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

Investor Services Associate

We’re hiring an Investor Services Associate to join a highly respected private e...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Economics, Business, or a related field
3+ years of experience in investor services or a comparable function
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent written and verbal communication skills, including email and virtual‑meeting etiquette
Proficiency in Excel
familiarity with CRM systems and fund accounting platforms
Ability to quickly learn new technologies and contribute to process and workflow improvements

Job Responsibility

Prepare and distribute quarterly/annual reports, capital account statements, and fund financials
Monitor shared inboxes and manage investor communications
Support onboarding for new funds and investors
Maintain accurate investor records across CRM and fund accounting platforms
Assist with system enhancements and technology rollouts (Investorflow, Allvue, Sensr)
Work closely with Investor Relations, Finance, and external consultants on ad hoc and strategic initiatives
Coordinate AML/KYC documentation and tax form collection with third‑party administrators
Identify opportunities to streamline reporting templates, enhance workflows, and improve investor portal UX

What we offer

Competitive base salary + annual performance bonus
100% employer‑paid medical, dental, and vision coverage
Strong retirement contributions + additional firm‑wide perks
Supportive manager who values clarity, structure, and organization
Free meals and a positive, collaborative culture

Thailand Head of Investor Services

The Thailand Head of Investor Services is a leadership position with ownership o...

Location

Thailand , Bangkok

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive experience in Investor Services within a global financial institution, with an emphasis on senior product management, business leadership, or P&L ownership roles
Deep familiarity with Thailand market — including the regulatory environment, Central Securities Depositories (CSDs), Financial Market Infrastructures (FMIs), and local market conventions
Track record of formulating and executing business strategy at a multi-country or global level, including market share growth, client wallet share expansion, and differentiation in custody or related securities services while aligning with global priorities, responding to competitive dynamics, and capitalizing on emerging market opportunities
Established track record of building and managing senior client relationships, including institutional investors, asset managers, sovereign wealth funds, and insurance companies
Strong ability to partner with coverage teams to identify and convert client growth opportunities
Skilled in articulating complex custody and IS value propositions to institutional clients at a senior level
Executive-level understanding of operational, regulatory, and market risks inherent in the Custody business, having built risk-aware culture across distributed teams
Strong understanding of end-to-end custody operations — from client onboarding and settlement through to billing and SLA management — with experience driving service model improvements and platform enhancements
Comfortable driving data, technology, and AI agendas within a product context — including automation of operational workflows, AI-enabled client tooling, and digital product manager capability development within teams
Prior success operating within a large, highly-matrixed global organization — able to influence across product, operations, technology, risk, and coverage functions at C-Suite level

Job Responsibility

Own and deliver the Thailand country P&L, including revenue, profitability, RoTCE targets and balance sheet optimization
Drive productivity across top and bottom line: Partner with Product, Operations, and Technology to deliver expense optimization, automation, and AI deployment
Execute revenue optimization: Implement pricing strategies, revenue leakage management, rate card optimization, and product-driven commercial initiatives
Formulate and implement Country level strategy to increase market share
Leverage the Custody value proposition at a segment level to increase client share of wallet
Execute global strategic initiatives: Partner with Global Product teams to deliver transformation programs, operating model changes, product commercialization, and data/AI agenda
Lead custody product differentiation and innovation efforts in the country, including opportunities for external collaboration, while building key relationships with CSDs and other FMIs
Bring executive-level risk management mindset to business decisions and build a culture of risk management throughout country teams and partners in the cluster
Design and implement risk governance: Partner with Operations and Risk & Control leadership to establish appropriate MCA controls for the country, maintaining risk within appetite
Drive compliance and transparency: Ensure adherence to applicable laws, rules, and regulations

Fulltime

Investor Services Manager

As a world leading provider of integrated solutions for the alternative investme...

Location

United States , Carmel

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

5+ years of relevant professional experience, managing an investor service team and client service delivery
Subject Matter Expert (SME) in various know your client (KYC) and anti-money laundering (AML) topics
Experience conducting client due diligence for client onboardings as well as periodic risk reviews
US and Cayman regulatory and compliance requirements experience
Ability to own, prioritize, and delegate tasks, work on multiple assignments, and ensure tasks are completed in a timely fashion
Expert communication skills required, externally with the client, internally with the teams, and escalating any issues or concerns to management in a timely manner
Team management experience
including hiring, training, and developing team members, and performance reviews
Proficient in Microsoft Office and software applications for data input, storage, and reporting
Management metrics reporting, and proficiency in identifying and instituting process improvements

Job Responsibility

Responsible for leading all aspects of Investor Services day-to-day processing for a key client
Manage, coordinate, and oversee a team of 3 to 5 compliance professionals, fostering a culture of compliance and ethical behavior, while delivering high quality services
Ability to foresee potential issues before they happen and take remedial action to prevent them, institute process improvements as needed
Conduct and review risk assessments to identify and mitigate potential AML/KYC risks associated with clients and transactions
Oversee the customer due diligence (CDD) and enhanced due diligence (EDD) processes, ensuring thorough and accurate documentation
Monitor and analyze transactions for suspicious activity, and escalate findings as necessary in accordance with internal protocols
Address and resolve all investor queries or issues promptly and effectively, including accelerated resolution for key investors where required
Work closely with the AD Compliance team to ensure all appropriate investor documentation is collected and processed in a timely manner, mitigating the risks of errors
Be a main point of contact for the client, their investor solutions team, and their investors
Be involved and lead recurring calls with relevant status updates on all major items

What we offer

Support for professional accreditations
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

Senior Vice President, Client Executive - Investor Services

Are you looking for a career move that will put you at the heart of a global fin...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Significant experience in a global financial institution with experience in Client Relationship management experience
Experience of managing by influence and demonstrated ability to manage complex issue resolution
Self-starter, good problem solver, results oriented
Proven track record of cross selling skills
Ability to take ownership and execute solutions with appropriate urgency
Excellent written and verbal communication skills and the confidence to handle external meetings and discussions with Clients
Client Executive must have an in-depth level of knowledge of the Custody and Funds industry, the client segment and good cross product knowledge of the services provided by Citi and the ability to bring all elements together seamlessly thus delivering the right solution for the client
The ability to multitask and constantly assess and change priorities in line with the demands of the business and Client base
Willingness and motivation to maintain a steep learning curve, keeping in tune with the business, client demands and global market developments
A strong understanding of the regulatory, risk and control environment impacting our business

Job Responsibility

Relationship Management: Build long lasting trusted client relationships – be a trusted advisor, act as clients advocate within Citi
Leads and coordinates negotiation of all legal contracts and business / risk updates (with oversight from Legal and Product)
Provides client with thought leadership on regulatory, industry and product solutions
Work in partnership with Citi teams and the client to ensure Citi is a top provider for the client
Understands existing and future products to propose recommendations
Ultimately responsible for Knowing the Client (KYC) and all associated approvals
Financial: Client facing role responsible for the retention of existing revenue and generating of new revenue with their client through cross-selling
Understanding the client wallet, driving organic growth and the identification and execution of cross sell opportunities
Accountable for client profitability and efficiency
Negotiates pricing and terms for new products (in partnership with the Product organisation)

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Partner Services Associate Director

NEW GROUND WON'T BREAK ITSELF. This is a varied and senior role sitting within o...

Location

United Kingdom , Leeds; Birmingham

Salary:

Not provided

Grant Thornton UK LLP

Expiration Date

Until further notice

Requirements

A legal qualification (solicitor, barrister or equivalent) or significant demonstrable experience in an employment law and HR advisory capacity
Strong working knowledge of employment law, including tribunal procedures, ER case management and policy development
Experience supporting or managing employment tribunal claims from start to finish
Familiarity with partnership or LLP structures, or a willingness to develop this knowledge quickly
Excellent interpersonal skills - able to communicate clearly and sensitively with people at all levels, including on difficult or confidential matters

Job Responsibility

Support the full lifecycle of partner matters, including admissions, promotions, role changes and departures
Advise on and coordinate the preparation of partner documentation, including partnership or LLP agreements, admission letters, profit share arrangements and leaver provisions, working with external legal counsel where appropriate
Act as a knowledgeable point of contact for partners on matters relating to their terms, obligations and rights, escalating to the Director or General Counsel as needed
Ensure partner arrangements remain consistent with the firm's governance framework and PE investor requirements, flagging any areas of risk or misalignment
Support the annual partner remuneration review process, working closely with the CPO, Finance and senior leadership
Help prepare and maintain remuneration schedules, profit share allocations and related documentation, ensuring accuracy and consistency across the partner group
Ensure remuneration decisions are appropriately reflected in partner documentation and records in a timely manner
Provide practical and commercially astute employment law guidance to People & Culture colleagues on a range of complex employment related matters
Lead on or support employment tribunal matters, including preparing responses, coordinating evidence, liaising with external legal counsel and attending hearings where required
Keep the team informed of relevant changes in employment law and case law and translate these into practical guidance or policy updates

What we offer

Core benefits including life cover, income protection and matched pension
Supporting your health with screening, dental and eye care and Doctor@Hand
Financial support through mortgage advice, will writing, investment accounts and more
Lifestyle benefits including buying holiday, bike schemes, discounts and cashback
Tailored development programmes and access to coaching
Flexible bank holidays – allowing you to celebrate the days that are important to you
Benefits including pension, life assurance and private medical, additional holiday purchasing and health benefits
Any benefits giving you access to shopping discounts, gym memberships, financial advice

Fulltime

Investor Services In-Business Risk & Controls, Assistant Vice President

An individual in Enterprise Risk Management plays a critical role in managing th...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelors degree
5-8 years of experience
Thorough understanding of risk and control assessments
Proficiency in diagnosing root causes and developing corrective actions
Comprehensive knowledge of operational and compliance risks
Deep awareness and understanding of the industry's laws, rules, and regulations
Proven track record in evaluating business changes and managing risk exposures
Experience in monitoring control breaches and leveraging lessons learned for process improvements
Demonstrated experience in implementing governance mechanisms to manage risk profiles
History of enforcing compliant standards and procedures in risk management

Job Responsibility

Conduct risk and control assessments promptly aligning with existing standards
Continually enhance control capabilities, develop interim tools, and strategize monitoring solutions to fortify against potential regulation breaches and misconduct
Assist in coordinating governance and facilitating risk management assessments to ensure the accuracy and completeness of the Manager Control Assessment (MCA)
Contribute to the implementation and oversight of the Control Framework, including various policies and the Control Inventory
Drive innovative risk analysis, provide updates on risk management, and aid in timely risk reporting
Support root cause identification and corrective action recommendations to prevent potential breaches of regulation
Develop communication materials for varied audiences and lead risk management training initiatives
Analyze risks associated with new activities and business changes, ensuring effective management
Contribute to risk management, adhering to policy requirements, and support the response to Risk events
Assist in embedding risk and control responsibilities within business units and implementing standards and procedures

What we offer

Global Benefits

Fulltime

Financial Crimes - Issuer and Investor Services Director

This is a critical and high-profile leadership position within the Issuer and In...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in Financial Services, with significant time spent in roles with direct financial crime, risk, controls, or regulatory management responsibilities
Extensive experience in product management, product development, or operations within a regulated Financial Services company, preferably in Securities Services or a Custodian bank
Demonstrated expertise in Sanctions, Anti-Money Laundering, Fraud, Anti-Bribery and Corruption, and Reputational Risk
Strong understanding of international Sanctions
Proven track record in managing teams with broad accountability in a complex global environment
Demonstrated ability to understand and apply financial crime risk management principles, global regulatory frameworks, and operational processes and technology systems relevant to the business
Strong communication (written and oral) and presentation skills
Strategic and analytical thinker capable of translating broad visions into structured plans and executing them effectively
Ability to work independently and deliver according to strict timelines and quality standards
Demonstrated ability and confidence to challenge business management, escalate issues, and press for change

Job Responsibility

Develop, implement, and maintain a robust financial crimes strategy covering Sanctions, AML, Fraud, ABC, Fraud and Reputational Risk across the Issuer and Investor Services division globally
Lead the Issuer and Investor Services Financial Crimes team to successfully manage the division's complex global business by driving the risk and control function, uplifting risk, compliance, and governance standards
Oversee all in-business financial crimes controls processes and governance, including end-to-end process management, risk identification/analysis/management, issue escalation, and corrective action planning (CAP)
Conduct reviews of financial crimes processes and procedures to ensure that both controls and processes are in keeping with policy and business expectations
Provide expert advice and assessment on financial crime risks when business decisions are made
Assess existing control framework, identify potential compliance gaps, and ensure adequate mapping of risk and processes with clear control ownership
Drive a consistent and holistic approach to Financial Crimes risk management across Services
Partner closely with Services Risk and Control teams, Product, Operations, Technology, Legal, and Compliance partners globally
Represent Issuer and Investor Services across various internal risk and control forums, and engage effectively with regulators and senior business management
Drive strategic execution of critical programs and initiatives that contribute to the remediation of financial crime risks and uplift the control environment

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

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Investor Services Associate I

Job Description

Job Responsibility

Requirements

What we offer

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Investor Services Associate I

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