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The Investor Retirement Specialist is responsible for delivering a world-class onboarding and service experience for DLP investors with qualified retirement accounts. The Investor Retirement Specialist serves as the primary internal point of contact for custodians partnered with DLP, ensuring all investment instructions, documentation, and account activities are processed accurately and on time. This role remains up to date on custodian rules, requirements, and procedures to maintain a smooth and compliant investment experience for our investors. The Investor Retirement Specialist acts as an on-demand resource to support the team and address investor needs related specifically to qualified account onboarding, transfers, contributions, and ongoing retirement account servicing.
Job Responsibility:
Collect all required information for new IRA related investments and additions
Assist with collecting all required information for new cash related investments and additions as needed
Verify custodian transfer exchanges and wire receipts when requested
Hold "onboarding" communication with new investors to review subscriptions to the funding process
Provide up to date communication with all investors regarding the status of their investment with the custodian
Maintain internal DLP file requirements across all technology platforms
Understand all custodian processes from account opening, funding the investment to servicing the accounts to ensure timely funding
Escalate investments to the assigned Investor Success Manager when there are delays in communication with investors or investors have not executed within the specified timeline
Respond to any investor account servicing inquiry
Provide notes and details within CRM for team transparency
Collaborate and coordinate with internal team members to solve investor questions and issues
Facilitate yearly fair market evaluation reporting between DLP Capital and custodians
Leverage CRM, AppFolio, and relevant company tools to record all investor interactions to maximize the efficiency and effectiveness of sales, operations, and DLP leadership
Coordinate with required DLP Capital team members to work with new custodians to onboard DLP funds to their platform
Active participation in all applicable company meetings
Maintain up to date knowledge and expertise in DLP Funds and industry/market overall
Attend Company Trainings and Industry Events as applicable
Utilize DLP resources and events for investor inquiries
Develop a reputation with investors for responsiveness, service, and positive outcomes
Ensure Investors receive a world class service in preparation and completion of their qualified account investment paperwork
Requirements:
Proven interpersonal, team-oriented skills
Strong understanding of qualified accounts (IRAs, 401Ks, etc.)