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The Investor Relations Manager is a highly organised and proactive individual. This role plays a key part in managing relationships with our community of over 1,000 fractional Investors, who vary widely in background, understanding, engagement level, and communication needs. The IRM acts as the central point of contact for Investors and, ensuring a high standard of service while managing contracts, sales, complaints, communications, and performance reporting. The role also involves internal collaboration across departments and offers the opportunity to develop leasehold specialisation and legal knowledge.
Job Responsibility:
Act as the main liaison between Homes for Students and all Investors, delivering clear and consistent communication
Maintain, update, and regularly review the USL Investor Hub to ensure the platform provides accurate information for Investors
Monitor the Investor Inbox, tracking queries and complaints, escalating when needed, and ensuring timely and effective resolutions
Organise and support Investor events such as Annual General Meetings (AGMs) and Informal Committee meetings
Take an active involvement in Investor contract management
Liaise with the contracts manager on variations to contract terms
Monitor contract renewal dates
Assist with the coordination of contract re-tenders
Complete LPE1 forms and assist with the sale of leasehold apartments, including dealing with sales enquiries from solicitors
Work with the internal legal director and solicitors as required, ensuring proper documentation and up-to-date legal templates are maintained
Work closely with the Portfolio Manager and Finance Manager to gather, interpret, and present operational and financial performance data for Investor reporting
Collaborate effectively with internal teams such as Finance, Procurement, Marketing and Operations
Lead the creation of and relationship management of informal committees and Investor groups
Assist with tenders for new fractional properties
Take on tasks and projects as delegated by the Portfolio Manager or Senior Leadership Team
Identify areas of improvement for Investor Relations and help implement processes and systems
Requirements:
Experience in PBSA/BTR/Leasehold Management is essential
Excellent communication skills, both written and verbal
Strong organisation and multitasking capabilities
Confidence in working with data and preparing reports
Comfortable collaborating across teams and departments
Confident in communicating with Investors via phone, face to face and email
What we offer:
Generous holiday package of 25 days, plus bank holidays
Access to a range of exclusive retail discounts
Take your special day off! Enjoy your birthday with a well-deserved break from work
Car leasing scheme
Stay active and eco-friendly with our cycle-to-work scheme
Make a difference in the community with 2 charity days per annum
Life insurance for added peace of mind
Opportunity to work towards a nationally recognised qualification