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Investment Complaint Handler

barclays.co.uk Logo

Barclays

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Location:
United Kingdom , London ▼

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us as an Investment Complaint Handler at Barclays, where you will support and manage high risk disputes made by our Private Bank Clients. Ensuring a high standard of effective communication and attention to detail is delivered.

Job Responsibility:

  • Management of customer requests and enquiries through various communication channels including chat, email and phone
  • Provision of detail orientated and time efficient information to customers regarding their accounts, products, and services
  • Management of customer complaints and issues and escalating complex issues to senior customer care representatives when required to provide a resolution
  • Participation in training and development initiatives to improve customer skills, knowledge and services
  • Identification of industry trends and developments to implement best practice in customer care
  • Management and maintenance of customer records and documentation to ensure compliance and accuracy
  • To support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail

Requirements:

  • Technical Investment and pension product knowledge in practical application with a minimum of 2 years' experience
  • Complaint handling in respect of investments with a minimum of 2 years' experience
  • Producing bespoke analytical calculations involving investments, pensions and tax with a minimum of 2 years' experience

Nice to have:

  • Senior stakeholder management
  • Strong written and verbal communication skills
  • Strong presentation skills
What we offer:
  • Structured hybrid working
  • Wellness Suite including gym and exercise studios
  • personal training sessions and massage therapy
  • Supporting active commuters with cycle hire, parking, showering and changing facilities
  • CoSpace drop-in co-working space

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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