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Join us as an Investment Complaint Handler at Barclays, where you will support and manage high risk disputes made by our Private Bank Clients. Ensuring a high standard of effective communication and attention to detail is delivered.
Job Responsibility:
Management of customer requests and enquiries through various communication channels including chat, email and phone
Provision of detail orientated and time efficient information to customers regarding their accounts, products, and services
Management of customer complaints and issues and escalating complex issues to senior customer care representatives when required to provide a resolution
Participation in training and development initiatives to improve customer skills, knowledge and services
Identification of industry trends and developments to implement best practice in customer care
Management and maintenance of customer records and documentation to ensure compliance and accuracy
To support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail
Requirements:
Technical Investment and pension product knowledge in practical application with a minimum of 2 years' experience
Complaint handling in respect of investments with a minimum of 2 years' experience
Producing bespoke analytical calculations involving investments, pensions and tax with a minimum of 2 years' experience
Nice to have:
Senior stakeholder management
Strong written and verbal communication skills
Strong presentation skills
What we offer:
Structured hybrid working
Wellness Suite including gym and exercise studios
personal training sessions and massage therapy
Supporting active commuters with cycle hire, parking, showering and changing facilities