Investigation Team Manager Job at HCPC (London)

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Senior Manager / Manager, Forensic Investigation & Advisory

Forvis Mazars is a leader in audit, tax and advisory services worldwide, operati...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Forvis Mazars

Expiration Date

Until further notice

Requirements

Minimum 5 years’ experience in the forensic field, or related work of an investigative nature or internal audit with exposure to fraud enquiries
Strong written and oral communication skills in both English and Chinese (Cantonese and Mandarin), including both technical and business writing, good documentation, and presentation skills
Attention to detail and the ability to assist in analyzing accounting transactions and financial records
A team player and be able to meet deadlines
Able to work under pressure in a fast-paced environment
and deadline and result-driven
Knowledge of technological tools, including Excel and PowerPoint
Willing to learn and travel on business needs

Job Responsibility

Work as a team of professionals to perform high quality advisory projects
Support with interviewing relevant personnel, assessing and analysing data and documentation, preparing written reports and communicating findings to key stakeholders
Work with team members, clients, legal counsel, and regulatory authorities in sensitive and adversarial situations
Stay up to date and informed on business/economic developments and their impact to the clients

What we offer

Medical and dental insurance
Life insurance
5-day working week
Discretionary performance bonus
Birthday leave
Marriage leave
Employee activities

Fulltime

Field Service Team Manager - South 2

Join us as Field Service Team Manager To bring focused leadership to a team of s...

Location

India , Bangalore

Salary:

Not provided

ALFA LAVAL ITALY S.R.L.

Expiration Date

Until further notice

Requirements

Engineering Degree with 6-8 years or Diploma with minimum 8-10 years of working experience
Knowledge of Health, Safety & Environment in industrial manner
Knowledge of rotating equipment, Heat Transfer & fluid equipment’s
Knowledge of good mechanical maintenance practices
Knowledge about various type of mechanical measuring instruments

Job Responsibility

Provide focused leadership to a team of service engineers, maintaining operational capability while balancing the needs of the customer, business, and the team
Support and coordinate team members to create an excellent customer experience and meet service market demands
Secure a strong QHSE culture within the team
Lead change management to adapt to new market demands
Manage and develop capabilities needed to support the overall service strategy
Support proactive service sales through lead generation in collaboration with the Service Sales team
Lead the team by giving direction and ensuring a strong customer-oriented mindset
Lead the team remotely, ensuring they perform according to the service strategy with a strong customer-oriented mindset
Coordinate service requests based on customer needs, priority, and communication with customers, segments, and service engineers
Closely monitor the utilization and efficiency of service engineers and ensure effective use of available resources

What we offer

Interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers
Exciting place to build a global network with different nationalities to mingle and to learn
True impact on Alfa Laval’s future success

Fulltime

Safety Investigation Team Lead II

Uber's mission is to reimagine the way the world moves for the better. Here, bol...

Location

Australia , Sydney

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Strong communication skills with the ability to synthesize information and drive actionable insights
Analytical mindset with strong problem-solving capabilities
Ability to balance attention to detail with speed of execution
Strong Excel/Google Sheets and data management skills
Project and program management experience
Self-starter attitude with the ability to investigate and drive outcomes independently
High ownership and a strong bias for action
Minimum 2 years of experience managing SMEs/TLs
3–5 years of operations/support experience
1–2 years of people management experience

Job Responsibility

Build, operate, scale, and improve Community Operations with a strong focus on problem-solving and delivering high-quality outcomes
Drive continuous process improvement
Advocate for customer experience
Manage stakeholder relationships across global and local teams to align on priorities and expectations
Manage a team of TLs/SMEs and/or ~20 CSRs, owning operational performance, SLA adherence, backlog, and overall LOB delivery
Drive JIRA hygiene (timely closures, follow-ups within 24 hours)
Ensure same-day actioning of SYDC/SAFE tickets
Maintain CTL closure discipline
Identify gaps and drive process improvements
Ensure documentation accuracy, quality adherence, and maintain consistent review flows (daily solves)

Fulltime

Contact Centre Team Manager

The Customer Services Manager plays a pivotal role in providing strong leadershi...

Location

United Kingdom , Reading

Salary:

38000.00 - 45000.00 GBP / Year

Healthxchange

Expiration Date

Until further notice

Requirements

Line management experience as a team leader or manager within a customer services/contact centre environment (required)
Experience working in a regulated environment (Pharma preferred)
Coaching skills
Passion for delivering an exceptional customer experience
Strong organisational skills
Ability to work under pressure in a fast-paced environment
Microsoft Office
CRM experience (Salesforce preferred)

Job Responsibility

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention
Ensure all compliance requirements are met and work closely with the Quality team to support compliance and regulatory requirements within the Customer Services team
Lead by example and positively influence and contribute to team culture
Conduct regular one to one meetings with team members to review individual and team performance
Regularly review the quality of work delivered by the team through call recordings and assessment in line with the call quality requirements document
Provide daily/weekly/monthly reporting on team performance, sharing insights and commentary as required
Work closely with key stakeholders within the business to identify opportunities to improve existing procedures and seek to improvement streamlined policies to improve efficiencies
Assist with answering customer calls and emails during busy periods to ensure department service levels are maintained
Support with the recruitment and induction of new starters, including completing regular meetings during probation to ensure team members achieve the required level
Manage the department shift and holiday rota to ensure sufficient staffing capacity to support incoming customer volumes and to maintain our service levels

What we offer

Company pension
annual performance bonus
25 days holiday plus bank holidays (and increasing with service)
staff discount
staff social events
access to Health Assured EAP

Fulltime

Travel Counter Fraud Team Manager

An exciting opportunity has arisen for a Travel Counter Fraud Manager to join ou...

Location

United Kingdom , Cross Site

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Experience in Counter Fraud investigation, with leadership or management exposure
Strong knowledge of travel insurance claims, fraud trends, and sector challenges
Understanding of claims and underwriting practices, with exposure to external fraud bodies (e.g. IFED, IFB)
Confident, decisive leader able to motivate teams and drive performance through insight and analysis
Highly organised with strong analytical skills, attention to detail, and sound judgement
Clear communicator, proactive learner, and comfortable using Microsoft Office and reporting tools
Willing to attend the office on set departmental days, with flexibility as required

Job Responsibility

Lead, coach and motivate a team of fraud investigators and analysts to deliver against departmental KPIs
Ensure excellent customer outcomes while maintaining strong fraud detection and prevention standards
Maintain high quality control across claims, with a proactive approach to claims management
Ensure all processes and procedures are compliant, up to date, and consistently followed
Analyse performance data and provide clear insight and commentary to stakeholders
Oversee external referrals to fraud bodies and law enforcement, including relevant fraud registers
Create a positive, engaging team environment, promoting development, capability, and business culture

What we offer

Up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) increasing to a maximum of 38 days
Option to buy or sell up to an additional five days of annual leave

Fulltime

Engineering Manager - Team Scan (Connectivity & Ingestion)

Lead the Scan Team, responsible for the connectivity and ingestion layer of Data...

Location

France , Paris

Salary:

Not provided

DataGalaxy

Expiration Date

Until further notice

Requirements

Own the Scan domain technical direction: connector architecture, ingestion reliability, scalability, and maintainability
Contribute directly with hands-on development (you will code regularly)
Lead design reviews and establish shared practices (quality, testing, observability, maintainability)
Turn product needs into clear technical plans, align stakeholders, and deliver iteratively
Build and maintain connectors integrating with third-party REST APIs and platforms (OAuth2/API keys, pagination, rate limits, retries, webhooks when relevant)
Design reliable ingestion flows: incremental sync, idempotency, backfills, error recovery, reconciliation, and safe schema evolution
Normalize and map external data models into DataGalaxy’s internal model with good data quality and consistency
Maintain our desktop application written in Kotlin used for connector development/operations (configuration, debugging, validation workflows, diagnostics)
Improve developer and operator experience: packaging, configuration, troubleshooting, and usability
Apply and promote testing practices (unit/integration

Job Responsibility

Technical leadership & ownership
Connectors & ingestion engineering (core scope)
Desktop tooling for connectors
Quality, reliability & operations
Team leadership (light management, strong leadership)

What we offer

Forfait mobilité durable
Télétravail de n’importe où
Horaires de travail flexibles
Entre 2-3 jours de télétravail
Financement des certifications

Fulltime

Warehouse Team Manager

Are you a natural leader who thrives in a fast paced warehouse environment? We’r...

Location

United Kingdom , Hull

Salary:

Not provided

ARCO Limited

Expiration Date

Until further notice

Requirements

Significant experience and knowledge of managing a large and diverse workforce
Strong knowledge and understanding of people management processes such as sickness absence, performance management, disciplinary and grievances
Ability to create excel reports and analyse data, make and implement recommendations for improvements
Excellent verbal and written communication skills
being able to adapt communication styles to accommodate and engage colleagues at all levels
In depth knowledge of warehouse systems and processes
Working knowledge of site health and safety
An IOSH qualification is a requirement, however training will be given to achieve the qualification within 12 months of securing the role

Job Responsibility

Guiding and coaching the Team Leaders to improve communications and people management skills within their teams
Managing colleagues ensuring all employee relations matters are dealt with in a timely manner, following company polices and procedures, escalating matters to the Operations Manager when appropriate
Ensuring colleagues receive appropriate communication and training, and hold performance reviews including feedback to maximise performance and drive engagement
Managing and collating the weekly and daily resource plans to ensure that both people and machinery are fully utilised to maximise performance and meet or beat budgetary and key performance measures
Taking the lead on day to day site safety, health and environmental issues liaising with the SHE Team to ensure that the site maintains a 5-star audit, escalating any major issues to the Operations Manager
Leading continuous improvement projects and investigations as and when required to find root causes and implement long term solutions

What we offer

A competitive starting salary plus bonus
32 days holiday inclusive of bank holidays
Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
2 fully paid Community Volunteering days every year
An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
Free, 24-hour access to our Employee Assistance Programme
Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
Access to our Learning Management System, to support your personal and career development
Long-term service awards

Fulltime

Solicitor / Associate (Team Manager) - Property Recoveries

DAC Beachcroft's Claims Solutions Group Property team provides solutions to the ...

Location

United Kingdom , Birmingham

Salary:

Not provided

DAC Beachcroft

Expiration Date

Until further notice

Requirements

Qualified solicitor or ILEX Litigator
Sufficient technical ability to supervise the team
High level of personal compliance with DAC Beachcroft Group protocols and procedures
Evidence of achievement of personal financial performance
Evidence of commercial acumen
Evidence of effective people management skills including the ability to motivate, coach and mentor team members at all levels
Strong litigation skills and experience
Existing experience of property recoveries work and either experience or a desire to gain experience of travel recoveries work
Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive)
Evidence of previous supervisory experience

Job Responsibility

Managing a group of lawyers handling litigated and non-litigated Fast and Intermediate Track cases and non litigated £100k+ matters, whilst maintaining your own reduced caseload
Ensuring files are run pro-actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met
Ensuring that fee earners work effectively to meet the needs of the clients and the commercial requirements of the firm, managing any identified fee earner performance or conduct issues
Ensuring any client complaint, emerging risk or compliance issues within a case are identified, addressed and escalated to the Team Manager within required timescales, as well as ensuring that relevant learning points are highlighted and actioned
Managing performance issues for individual fee earners within their sub-team, which could include carrying out investigations, supporting the implementation and review of Performance Improvement Plans (PIPS) and providing additional technical support or training to fee earners
Driving and improving individual fee earner financial performance through effective management and support of fee earners
Supporting the Team Manager with recruitment activities, such as interviewing and application short-listing
Responsible for the induction of new joiners and ongoing technical development of fee earners
Supporting with client demand including monitoring, nurturing, and sending out client MI, and attending and presenting at client review meetings
Support to the team partner around client account management and business development

What we offer

High levels of flexibility and a great work life balance
A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
Opportunities for growth and progression including professional funding
In person and remote social events
Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

Fulltime

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Investigation Team Manager

Job Description

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