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Investigation Engineer

Slovakia, Bratislava 2500.00 EUR / Month · Job Posted February 17, 2026
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Job Description

You’ll work on complex customer issues, acting as the second line of support, digging into hard problems, and partnering closely with engineering.

Job Responsibility

  • Act as the second line of support for Bloomreach products
  • Diagnose and investigate technical issues from the backend, data, and platform infrastructure perspective
  • Reproduce and debug problems using application logs, HTTP/network traces, and small scripts or code snippets
  • Test, troubleshoot, and debug the application code base and configuration
  • Handle escalations from L1 and other teams
  • Raise high quality Jira tickets for bugs, feature requests, or deep technical issues
  • Raise and help execute change requests
  • Contribute to customer friendly RCAs
  • Share knowledge continuously through brown bag sessions
  • Conduct technical reviews for L1 colleagues
  • Keep debug/runbooks up to date

Requirements

  • Strong analytical and critical thinking skills
  • Ability to quickly recognize, triage, and structure technical issues
  • Ability to investigate and troubleshoot issues related to cloud-based architecture and distributed systems
  • Understanding of programming basics and experience with at least one programming language (e.g., Python, JavaScript, Go, etc.)
  • Understanding of high‑level software architecture (frontend–backend–databases–APIs, microservices, queues, etc.)
  • Broad understanding of internet technologies: HTTP, REST APIs, browser dev tools, network requests
  • Comfortable working on Linux and with the command line
  • basic Bash scripting
  • Experience with Git for version control
  • Exposure to SQL or NoSQL databases and the ability to run basic queries for investigation
  • Familiarity with monitoring/logging tools (e.g., Grafana, log aggregators)
  • Ability to communicate clearly with both technical and non‑technical stakeholders
  • Excellent English (advanced or native level), both written and spoken
  • Ability to stay organized while working on multiple investigations

Nice to have

  • Experience with public cloud platforms such as Google Cloud Platform or AWS
  • Experience with Kubernetes or Docker
  • Familiarity with ticketing systems (e.g., Jira) and structured escalation processes
  • Experience leading or contributing to major incident management as an Incident Commander or similar role
  • Experience drafting knowledge base articles, runbooks, or technical documentation for others
  • Background in e‑commerce, search and recommendations, or analytics

What we offer

  • Stock options
  • Great deal of freedom and trust
  • Flexible working hours
  • Virtual-first work
  • Company events
  • 5 paid days off to volunteer
  • Personal Development Program
  • Communication coach
  • Leader Development Program
  • $1,500 professional education budget
  • Employee Assistance Program
  • Subscription to Calm app
  • ‘DisConnect’ days off
  • Sports, yoga, and meditation opportunities
  • Extended parental leave up to 26 calendar weeks
  • Restricted Stock Units or Stock Options
  • Company performance bonus
  • Employee referral bonus
  • Work anniversary rewards

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