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Investigation Engineer

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Bloomreach

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Location:
Czechia , Bratislava ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You’ll work on complex customer issues, acting as the second line of support, digging into hard problems, and partnering closely with engineering. You will be working in one of our Central Europe offices (Bratislava, Brno, Prague) or from home on a full-time basis.

Job Responsibility:

  • Act as the second line of support for Bloomreach products
  • Diagnose and investigate technical issues from the backend, data, and platform infrastructure perspective
  • Reproduce and debug problems using application logs, HTTP/network traces, and small scripts or code snippets
  • Test, troubleshoot, and debug the application code base and configuration where appropriate
  • Take ownership of tickets escalated from L1
  • Structure the investigation, narrow down hypotheses, and clearly document findings
  • Work closely with the Engineering and other technical teams
  • Raise high quality Jira tickets for bugs, feature requests, or deep technical issues
  • Raise and help execute change requests for attribute changes, and code level changes in cooperation with engineering
  • Contribute to customer friendly RCAs
  • Share knowledge continuously through brown bag sessions for L1 and new hires
  • Conduct technical reviews for L1 colleagues
  • Keep debug/runbooks up to date

Requirements:

  • Strong analytical and critical thinking skills
  • Ability to quickly recognize, triage, and structure technical issues
  • Ability to investigate and troubleshoot issues related to cloud-based architecture and distributed systems
  • Understanding of programming basics and experience with at least one programming language (e.g., Python, JavaScript, Go, etc.)
  • Understanding of high‑level software architecture (frontend–backend–databases–APIs, microservices, queues, etc.)
  • Broad understanding of internet technologies: HTTP, REST APIs, browser dev tools, network requests
  • Comfortable working on Linux and with the command line
  • basic Bash scripting
  • Experience with Git for version control
  • Exposure to SQL or NoSQL databases and the ability to run basic queries for investigation
  • Familiarity with monitoring/logging tools (e.g., Grafana, log aggregators)
  • Ability to communicate clearly with both technical and non‑technical stakeholders
  • Excellent English (advanced or native level), both written and spoken
  • Ability to stay organized while working on multiple investigations in parallel

Nice to have:

  • Experience with public cloud platforms such as Google Cloud Platform or AWS
  • Experience with Kubernetes or Docker
  • Familiarity with ticketing systems (e.g., Jira) and structured escalation processes
  • Experience leading or contributing to major incident management as an Incident Commander or similar role
  • Experience drafting knowledge base articles, runbooks, or technical documentation for others
  • Background in e‑commerce, search and recommendations, or analytics
What we offer:
  • Freedom and trust
  • Flexible working hours
  • Virtual-first work with several Bloomreach Hubs
  • Company events
  • 5 paid days off to volunteer
  • People Development Program
  • Communication coach
  • Leader Development Program
  • $1,500 professional education budget
  • Employee Assistance Program
  • Subscription to Calm app
  • ‘DisConnect’ days off each quarter
  • Sports, yoga, and meditation opportunities
  • Extended parental leave up to 26 calendar weeks for Primary Caregivers
  • Restricted Stock Units or Stock Options
  • Company performance bonus
  • Employee referral bonus of up to $3,000
  • Work anniversary rewards

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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