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Investigation and Information Assistant

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Pertemps Network Group

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Location:
United Kingdom , London

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

25.00 GBP / Hour
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Job Description:

Are you a confident communicator with a curious mind and a passion for problem-solving? Two exciting opportunities have arisen for Investigation and Information Assistants to join a dynamic Complaints and Resolution team within a leading London-based public sector organisation. About the role In this fast-paced and rewarding role, you will play an integral part in ensuring high-quality, timely responses to enquiries from elected officials, while supporting the effective resolution of residents’ complaints about housing and repairs services. You will liaise with a range of internal and external stakeholders, from housing officers to contractors, gathering information, drafting concise written responses, and maintaining detailed records to support transparency and accountability. This is an entry-level opportunity into a vital area of public service — ideal for those seeking to build a meaningful career in local government, housing, or policy-related work.

Job Responsibility:

  • Respond to enquiries from elected members in a professional and timely manner
  • Gather and analyse information from multiple sources to provide accurate responses
  • Draft clear and engaging written communications tailored to different audiences
  • Support the resolution of residents’ complaints and Housing Ombudsman enquiries
  • Maintain accurate records and case notes on internal systems
  • Build effective working relationships with members, officers, residents, and contractors
  • Assist with reporting, monitoring, and continuous improvement activities across the team

Requirements:

  • Enthusiastic, motivated, and able to manage a busy workload with minimal supervision
  • Excellent communicator, both written and verbal, with strong attention to detail
  • Able to write clearly and effectively for different audiences
  • Highly organised, able to manage multiple enquiries and meet deadlines
  • Confident in using Microsoft Office (Word, Excel, Outlook) and IT systems

Nice to have:

  • Experience in managing complaints, disputes, or customer enquiries is desirable
  • Backgrounds such as graduate-level roles or teaching are particularly welcomed, though not essential
What we offer:
  • Competitive hourly rate of £25.00 per hour (Umbrella)
  • A professional, supportive, and inclusive working culture
  • Excellent opportunity for skill development and career growth

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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