Investigation and Information Assistant

Are you a confident communicator with a curious mind and a passion for problem-solving? Two exciting opportunities have arisen for Investigation and Information Assistants to join a dynamic Complaints and Resolution team within a leading London-based public sector organisation. About the role In this fast-paced and rewarding role, you will play an integral part in ensuring high-quality, timely responses to enquiries from elected officials, while supporting the effective resolution of residents’ complaints about housing and repairs services. You will liaise with a range of internal and external stakeholders, from housing officers to contractors, gathering information, drafting concise written responses, and maintaining detailed records to support transparency and accountability. This is an entry-level opportunity into a vital area of public service — ideal for those seeking to build a meaningful career in local government, housing, or policy-related work.