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Are you a confident communicator with a curious mind and a passion for problem-solving? Two exciting opportunities have arisen for Investigation and Information Assistants to join a dynamic Complaints and Resolution team within a leading London-based public sector organisation. About the role In this fast-paced and rewarding role, you will play an integral part in ensuring high-quality, timely responses to enquiries from elected officials, while supporting the effective resolution of residents’ complaints about housing and repairs services. You will liaise with a range of internal and external stakeholders, from housing officers to contractors, gathering information, drafting concise written responses, and maintaining detailed records to support transparency and accountability. This is an entry-level opportunity into a vital area of public service — ideal for those seeking to build a meaningful career in local government, housing, or policy-related work.
Job Responsibility:
Respond to enquiries from elected members in a professional and timely manner
Gather and analyse information from multiple sources to provide accurate responses
Draft clear and engaging written communications tailored to different audiences
Support the resolution of residents’ complaints and Housing Ombudsman enquiries
Maintain accurate records and case notes on internal systems
Build effective working relationships with members, officers, residents, and contractors
Assist with reporting, monitoring, and continuous improvement activities across the team
Requirements:
Enthusiastic, motivated, and able to manage a busy workload with minimal supervision
An excellent communicator, both written and verbal, with strong attention to detail
Able to write clearly and effectively for different audiences
Highly organised, able to manage multiple enquiries and meet deadlines
Confident in using Microsoft Office (Word, Excel, Outlook) and IT systems
Nice to have:
Experience in managing complaints, disputes, or customer enquiries is desirable
Backgrounds such as graduate-level roles or teaching are particularly welcomed, though not essential
What we offer:
A professional, supportive, and inclusive working culture
Excellent opportunity for skill development and career growth