CrawlJobs Logo

Investigation and information assistant

United Kingdom, London 25.00 GBP / Hour · Job Posted January 18, 2026
Apply Position
Job Link Share

Job Description

Are you a confident communicator with a curious mind and a passion for problem-solving? Two exciting opportunities have arisen for Investigation and Information Assistants to join a dynamic Complaints and Resolution team within a leading London-based public sector organisation. About the role In this fast-paced and rewarding role, you will play an integral part in ensuring high-quality, timely responses to enquiries from elected officials, while supporting the effective resolution of residents’ complaints about housing and repairs services. You will liaise with a range of internal and external stakeholders, from housing officers to contractors, gathering information, drafting concise written responses, and maintaining detailed records to support transparency and accountability. This is an entry-level opportunity into a vital area of public service — ideal for those seeking to build a meaningful career in local government, housing, or policy-related work.

Job Responsibility

  • Respond to enquiries from elected members in a professional and timely manner
  • Gather and analyse information from multiple sources to provide accurate responses
  • Draft clear and engaging written communications tailored to different audiences
  • Support the resolution of residents’ complaints and Housing Ombudsman enquiries
  • Maintain accurate records and case notes on internal systems
  • Build effective working relationships with members, officers, residents, and contractors
  • Assist with reporting, monitoring, and continuous improvement activities across the team

Requirements

  • Enthusiastic, motivated, and able to manage a busy workload with minimal supervision
  • An excellent communicator, both written and verbal, with strong attention to detail
  • Able to write clearly and effectively for different audiences
  • Highly organised, able to manage multiple enquiries and meet deadlines
  • Confident in using Microsoft Office (Word, Excel, Outlook) and IT systems

Nice to have

  • Experience in managing complaints, disputes, or customer enquiries is desirable
  • Backgrounds such as graduate-level roles or teaching are particularly welcomed, though not essential

What we offer

  • A professional, supportive, and inclusive working culture
  • Excellent opportunity for skill development and career growth

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Investigation and information assistant

8 matching positions

Investigation and Information Assistant

Are you a confident communicator with a curious mind and a passion for problem-s...
Location
Location
United Kingdom , London
Salary
Salary:
25.00 GBP / Hour
pertemps.co.uk Logo
Pertemps Network Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Enthusiastic, motivated, and able to manage a busy workload with minimal supervision
  • Excellent communicator, both written and verbal, with strong attention to detail
  • Able to write clearly and effectively for different audiences
  • Highly organised, able to manage multiple enquiries and meet deadlines
  • Confident in using Microsoft Office (Word, Excel, Outlook) and IT systems
Job Responsibility
Job Responsibility
  • Respond to enquiries from elected members in a professional and timely manner
  • Gather and analyse information from multiple sources to provide accurate responses
  • Draft clear and engaging written communications tailored to different audiences
  • Support the resolution of residents’ complaints and Housing Ombudsman enquiries
  • Maintain accurate records and case notes on internal systems
  • Build effective working relationships with members, officers, residents, and contractors
  • Assist with reporting, monitoring, and continuous improvement activities across the team
What we offer
What we offer
  • Competitive hourly rate of £25.00 per hour (Umbrella)
  • A professional, supportive, and inclusive working culture
  • Excellent opportunity for skill development and career growth
  • Fulltime
Read More
Arrow Right

Executive Assistant to Director of Nursing and Transformation and Chief Operations Officer

The role is responsible for providing secretarial and administrative support to ...
Location
Location
Ireland , Lucan, Co. Dublin
Salary
Salary:
Not provided
hermitageclinic.ie Logo
Blackrock Health Hermitage Clinic
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least two years’ experience in a similar role
  • High level of administrative competency with a good knowledge of the hospitals and its structure
  • Excellent IT skills – Microsoft 365 and Microsoft Office Suite, e.g. Word, Excel, Access, Outlook, PowerPoint, etc.
  • Possess strong knowledge, awareness and expertise of administration including workflow processes.
  • Proficient in preparing Visual presentations
  • Proficient in Data Extraction for analysis and power point presentations
  • Relationship management
  • Written /numerical/analytical skills
  • Accuracy/attention to detail
  • IT Skills
Job Responsibility
Job Responsibility
  • Thoroughly comprehend all aspects of EA role in diary management, typing confidential reports and arranging documentation prior and post various committee meetings
  • Ensure all correspondences are transcribed and proofread in an accurate and timely manner
  • Provide support in the co-ordination of the work of the office functions and the committees for which the Director of Nursing & Transformation (DON) is responsible
  • Take and prepare minutes as required at meetings ie Monthly Clinical Nurse Managers meeting and Nursing Executive and others as required
  • Undertake typing, word processing of correspondence, documents, forms agendas and reports
  • Maintain robust correspondence systems ensuring chronological filing and timely follow-up on outstanding responses
  • Prioritise, filter or redirect written, electronic and verbal communication to be dealt with personally or brought to the attention of the DON
  • Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner
  • Deal with confidential sensitive/contentious information with colleagues and service users
  • Organise and plan events as necessary and provide supporting information material as required
What we offer
What we offer
  • Competitive salary
  • Onsite parking
  • Pension
  • Discounted café
  • Employee Assistance Programme
  • Discounted onsite pharmacy
  • Fulltime
Read More
Arrow Right

Assistant Director of Athletics and Recreation for Operations and Member Services

Involves developing, promoting and supporting the facility operations and member...
Location
Location
United States , Santa Cruz
Salary
Salary:
75750.00 USD / Year
ucop.edu Logo
University of California - Office of the President
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in related area and / or equivalent experience / training
  • Advanced knowledge of program activity and best practices
  • Problem-solving skills
  • Interpersonal skills sufficient to work with a diverse team and ability to supervise and motivate student staff
  • Demonstrated fiscal management abilities
  • Ability to multi-task and work with frequent interruptions
  • Skill in effective listening
  • Excellent written communication skills, in the English language
  • Excellent verbal communication skills, in the English language
  • Must possess CPR/First Aid/AED certification or have the ability to obtain it within 60-calendar days of hire
Job Responsibility
Job Responsibility
  • Manages and supports all aspects of a highly complex intercollegiate athletics and recreation program
  • Executes management of passenger van fleet of the Athletics & Recreation Department, including key custody, institutional compliance, and regular maintenance. Drives fleet vehicles for maintenance, routine service, and parking, etc
  • Assists and executes facility and vehicle key management and custody systems
  • Manages and maintains software and hardware systems that support emergency preparedness, safety, department personnel, and general operations of the department
  • Contributes to and supports department financial operations and goals through daily reconciliation, regular budget maintenance, and annual reporting
  • Responsible for maintaining operational hours as well as staffing for the East Field House Complex and West Field House, respectively
  • Ensures accurate information related to facilities and operations is distributed to internal and external stakeholders when necessary
  • Contributes to the success of athletics game day operations on a regular, rotating basis through collaboration with other administrative and student staff in the Athletics & Recreation Department
  • Collaborates successfully with department personnel at all levels (coaches, administrators, part-time instructors, volunteers) to successfully execute departmental operations
  • Develops and cultivates relationships across campus with a variety of constituents
What we offer
What we offer
  • Full benefits
  • Fulltime
Read More
Arrow Right

Human Resources and Safety Assistant

We are seeking a motivated and detail-oriented HR and Safety Assistant to join o...
Location
Location
United States , Woodland
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bilingual Requirement: Fully fluent in English and Spanish (spoken and written) – mandatory
  • 1–3 years of experience in HR, safety, or administrative support (entry-level candidates with strong internships or relevant education will be considered)
  • High school diploma or equivalent required
  • Associate’s or Bachelor’s degree in HR, Business, Occupational Safety, or related field preferred
  • Knowledge of HR best practices and safety regulations (OSHA/Cal/OSHA experience a plus)
  • Strong organizational skills and attention to detail
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning HRIS systems
  • Ability to handle sensitive and confidential information with discretion
  • SHRM, OSHA 10/30, or other relevant certifications are a plus
Job Responsibility
Job Responsibility
  • Assist with day-to-day HR functions including employee onboarding, offboarding, benefits administration, and maintaining employee records
  • Support recruitment efforts: post job openings, screen resumes, schedule interviews, and assist with new hire orientation
  • Help maintain compliance with federal, state, and local employment laws (e.g., FLSA, FMLA, OSHA, Cal/OSHA)
  • Coordinate safety training programs, safety meetings, and audits
  • Assist in incident reporting, investigations, and workers’ compensation claims
  • Translate HR and safety documents, policies, and communications between English and Spanish
  • Support employee relations by addressing basic inquiries and escalating complex issues as needed
  • Maintain accurate HRIS data and safety records
  • Participate in safety inspections and help implement corrective actions
  • Assist with special projects as assigned by HR or Safety leadership
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right

Assistant Safety and Loss Prevention Manager

Patrol all areas of the property; secure rooms; assist guests with room access. ...
Location
Location
Vietnam , Da Nang
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Education: High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Patrol all areas of the property
  • secure rooms
  • assist guests with room access
  • Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit
  • Monitor Closed Circuit Televisions and alarm systems
  • Authorize, monitor, and document access to secured areas
  • Assist guests/employees during emergency situations
  • Respond to accidents, contact EMS or administer first aid/CPR as required
  • Gather information and complete reports
  • Maintain confidentiality of reports/documents, release information to authorized individuals
  • Fulltime
Read More
Arrow Right

Assistant Security and Safety Manager

Assists in the management of the daily functions of the department to ensure pro...
Location
Location
United States , Orlando
Salary
Salary:
25.77 - 28.37 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 3 years experience in the security/loss prevention or related professional area
  • OR 2-year degree from an accredited university in Criminal Justice or related major
  • 1 year experience in the security/loss prevention or related professional area
Job Responsibility
Job Responsibility
  • Assists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property
  • Maintains logs, certifications and documents required by law and Standard Operating Procedures
  • Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures
  • Assists the Director of Engineering in administering fire prevention programs and emergency preparedness
  • Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process
  • Assists in the development of detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times
  • Complies with applicable federal, state and local law and safety regulations
  • Follows proper key control guidelines in loss prevention and in the property
  • Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional
  • Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system
  • Fulltime
Read More
Arrow Right

Assistant Security and Safety Manager

Assists in the management of the daily functions of the department to ensure pro...
Location
Location
United States , South Beach
Salary
Salary:
25.77 - 28.37 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 3 years experience in the security/loss prevention or related professional area
  • OR 2-year degree from an accredited university in Criminal Justice or related major
  • 1 year experience in the security/loss prevention or related professional area
Job Responsibility
Job Responsibility
  • Assists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property
  • Maintains logs, certifications and documents required by law and Standard Operating Procedures
  • Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures
  • Assists the Director of Engineering in administering fire prevention programs and emergency preparedness
  • Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process
  • Assists in the development of detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times
  • Complies with applicable federal, state and local law and safety regulations
  • Follows proper key control guidelines in loss prevention and in the property
  • Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional
  • Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system
  • Fulltime
Read More
Arrow Right

Assistant Safety and Loss Prevention Manager

Patrol all areas of the property; secure rooms; assist guests with room access. ...
Location
Location
Vietnam , Danang
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Patrol all areas of the property
  • secure rooms
  • assist guests with room access
  • Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit
  • Monitor Closed Circuit Televisions and alarm systems
  • Authorize, monitor, and document access to secured areas
  • Assist guests/employees during emergency situations
  • Respond to accidents, contact EMS or administer first aid/CPR as required
  • Gather information and complete reports
  • Maintain confidentiality of reports/documents, release information to authorized individuals
  • Fulltime
Read More
Arrow Right