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Travel + Leisure Co. Logo Travel + Leisure Co. · Customer Service

Inventory Swap Specialist, Club Operations

United States, Orlando · Job Posted June 29, 2026
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Job Description

The Inventory Swap Specialist is responsible for supporting owner retention by guiding customers through inventory swap options, providing education on program benefits, and facilitating contract execution. Acts as a primary point of contact between owners and internal partners to ensure a smooth and accurate transition process. Maintains ownership of customer communication, contract completion, and post-closing activities while meeting established performance goals and compliance standards.

Job Responsibility

  • Provide education on inventory swap options, program details, and maintenance fees
  • Prepare and deliver worksheets and documentation to support contract processing
  • Maintain ongoing communication with owners and internal partners
  • support document review, accuracy, and closings
  • Conduct post-closing follow-up to ensure account accuracy and completion of processes

Requirements

  • Bachelor's degree or equivalent experience
  • Real Estate License required based on state laws
  • Ability to perform under pressure and manage competing priorities
  • Strong communication and active listening skills
  • Self-motivated and goal-oriented with independent work capability
  • Problem-solving skills with ability to deliver customer-focused solutions
  • Knowledge of Wyndham products, sales contract standards and onboarding processes
  • Intermediate computer skills and Microsoft Office proficiency
  • Experience with OFSLL, Trip, Salesforce, SalePoint, and related systems
  • 2–5 years of Owner Services, onboarding, collections, or customer service experience

What we offer

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Paid time off
  • Parental leave
  • Holidays
  • Wish day paid time to volunteer
  • 401k with employer match
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program
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