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As an Omni Specialist, you play a key role in delivering seamless, efficient omnichannel experiences that connect our customers to the products they need, when and how they want them. With a primary focus on Ship-from-Store (SFS) and Omni Channel execution, you support daily operational excellence within the Pet Care Center (PCC). You ensure accurate picking, packing, shipping, and inventory flow while also supporting merchandise receiving, stocking, and customer service as needed. This role is ideal for someone who enjoys operational precision, teamwork, and problem-solving in a fast-paced environment.
Job Responsibility
Execute daily Ship-from-Store (SFS) operations, including accurate picking, packing, labeling, and shipping
Support efficient Omni Channel execution to reduce processing time through process familiarity and operational discipline
Assist with receiving, unloading, and stocking merchandise and supplies in accordance with operational guidelines
Maintain accurate inventory flow and support quarterly and annual physical inventory counts
Complete Omni and SFS-related projects, including planogram sets, labeling, signage, fixture setup, RTV processing, and hazardous waste handling
Analyze on-site conditions versus plan, identify variances, and recommend or implement corrective actions
Coordinate with Pet Care Center and field partners to ensure fixturing, floor plans, stocking, and SFS equipment are executed to standard
Communicate daily status updates to PCC leadership, including unfinished orders or required system corrections
Perform routine housekeeping tasks to maintain a clean, organized, and professional backroom and sales floor
Support special projects and additional operational tasks as assigned
Support a safe, clean, and compliant Pet Care Center environment for pets, customers, and partners
Adhere to and promote all safety, loss prevention, and operational procedures
Escalate issues or concerns appropriately to the Leader on Duty
Provide friendly, helpful, and solution-oriented customer service when supporting the sales floor
Support customer interactions using Petco’s selling model as needed
Contribute to a collaborative, inclusive team culture focused on shared success
Requirements
High school diploma or GED required, or equivalent work experience
Strong attention to detail and organizational skills
Basic math proficiency and above-average communication skills
Ability to follow processes while applying sound judgment when needed
Strong teamwork and problem-solving skills
Genuine interest in animals and their care preferred
Minimum of 1 year of experience working with or caring for companion animals and aquatic life
Strong knowledge of animal care, husbandry, and maintenance practices
Demonstrated ability to educate others and communicate effectively
Strong customer service mindset with an aptitude for selling behaviors
Basic business, math, and inventory management skills
Strong organizational, interpersonal, and communication skills
High school diploma or GED preferred
Completion and ongoing maintenance of the Petco Animal Care Certification Program required
Nice to have
Genuine interest in animals and their care preferred