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Midea America is seeking a highly organized, detail-oriented Warehouse Inventory Controller to support inventory accuracy, quality, and control within our regional distribution center in Pennsylvania. This role is critical to ensuring system integrity, physical inventory accuracy, and compliance with customer, financial, and operational requirements. The Inventory Controller owns inventory governance across the DC—overseeing audits, discrepancy resolution, rework and returns, aged inventory management, and WMS execution. This role partners closely with Warehouse Operations, Finance, Quality, Reverse Logistics, Compliance, and third-party logistics providers (3PLs) to ensure inventory accuracy, accountability, and continuous improvement.
Job Responsibility:
Lead and oversee physical inventories and cycle counts
plan, schedule, and execute mid-year and year-end inventory audits
Investigate, reconcile, and resolve inventory discrepancies (shorts, overages, damages, loss) in a timely and accurate manner
Ensure all inventory adjustments are supported by root cause analysis and properly executed in the WMS
Monitor shrink-related incidents (damaged product, dropped pallets, losses) and ensure real-time system updates while holding 3PLs accountable per contractual terms
Review and correct inventory imbalances using systematic in-house transfers
Oversee isolation and disposition of returned, recalled, quarantined, and rework inventory
Direct warehouse staff on corrective actions leading to final stock resolution (A-Stock, liquidation, scrap)
Conduct inventory quality audits, including inventory accuracy, damaged product segregation, and outbound quality standards (pallet integrity, overhang, wrapping, strapping, and load securement)
Partner with Midea Compliance and customer portals to reduce chargebacks and compliance penalties
Ensure DC teams follow SOPs for receiving discrepancies, shortages, and damage documentation
Ensure proper WMS execution to maintain inventory accuracy and visibility
Manage item master attributes including TI-HI, stack height, pallet configuration, inventory grade, and demand type
Recommend optimal placement strategies for seasonal, e-commerce, rework, and quarantined inventory
Generate and manage RMAs to support reverse logistics and systematic receiving processes
Respond promptly to inventory-related inquiries from Operations, Order Management, Sales, Procurement, Quality, Reverse Logistics, Finance, and Senior Leadership
Monitor and report on inventory turns, aged inventory, seasonal readiness, and high-velocity e-commerce SKUs
Communicate rework timelines, costs, and quality issues to Finance and cross-functional stakeholders
Monitor productivity of quality and rework labor to ensure value-added work is completed on time and within budget