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The Hermès Beverly Hills Flagship Boutique opened in 1972 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
Job Responsibility:
Maintain an accurate and organized store inventory
Organize and participate in store cycle counts, bi-annual inventories and reconciliation with support and direction from Managing Director and Operations Manager
Process all incoming and outgoing shipments within the business day they are generated
Ensure proper documentation is completed
Check in all returns against previous day’s business
Print and ticket merchandise, returns and price updates
Process, record, maintain and follow up on all aftersales service
Process damages, maintain inventory for damages
Work with Store Management to analyze business and replenish needs
Develop inventory strategies to support the selling process and to maintain our warehouse standards on a daily basis
Requirements:
2+ years in experience in operations or back of house Supervisory capacity, in a luxury retail environment preferred
Effective written and verbal communication skills
Ability to effectively analyze information
Ability to problem-solve
Ability to multi-task with accuracy
Attention to detail
Ability to follow both written and verbal policies and directives
Attention to asset protection and inventory control
Experienced with technology to fully utilize internal systems as well as external shipping software programs
Ability to lift between 0-25 lbs. without assistance
What we offer:
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (18 DDO’s, 12 company holidays, 2 wellbeing days, and sick & safe time)
Paid Parental Leave and Transition Time
401(k) and Roth Retirement Plan with company matching and profit sharing
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support, and more