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We are looking for a detail-oriented Inventory Clerk to join our team in Portland, Tennessee. In this Contract to permanent position, you will play a key role in ensuring smooth inventory operations while maintaining excellent relationships with customers and internal teams. This role requires a proactive approach to problem-solving and a commitment to delivering outstanding service.
Job Responsibility:
Respond promptly and professionally to customer inquiries regarding products and account information
Prepare, process, and review customer orders and shipment documents to ensure accuracy
Provide product recommendations and prepare detailed quotes based on customer needs
Communicate unit pricing, shipping schedules, and follow up to ensure timely delivery
Collaborate with production, shipping, warehouse, and accounting teams to trace and resolve delayed or missing shipments
Build strong relationships with external sales agencies and customers through open communication and exceptional service
Submit and compile credit or refund requests, ensuring proper documentation and accuracy
Address customer concerns by investigating issues, providing solutions, and following up to ensure satisfaction
Assist team members in achieving departmental goals by fostering a cooperative and supportive environment
Develop a thorough understanding of product lines to effectively meet customer needs and provide informed recommendations
Requirements:
Minimum of 2 years of experience in inventory management or a related role
Proficiency in inventory tracking systems and asset management
Familiarity with Epicor ERP or similar systems is highly preferred
Strong ability to process and manage refund requests and credit memos
Experience with annual physical inventory procedures
Exceptional communication skills for effective customer interactions
Detail-oriented with excellent organizational and problem-solving abilities
Ability to work collaboratively in a team-oriented environment
What we offer:
medical, vision, dental, and life and disability insurance