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JD - Inventory Analyst Work location - PSN, Bangalore. Order Management Goals, but are not limited to: Timeliness to answer/respond or act on salesforce cases, phone calls and emails; Volume of orders worked; Provide backup and cross functional support as needed; Improve service fill for dealer orders; Provide high quality deliverables; Resolving griefs within stipulated time; Others as determined by supervisor/Manager
Job Responsibility:
Address dealer orders, calls and interpret dealer inquiries regularly
Activities include but are not limited to standard problem resolution, product information, orders status inquiries, consideration of supplier/process or direct shipments
higher or lower levels of support (groups or disassembly), acquiring material from production facilities, and dealer return material
Monitoring and following (and at times placing) parts orders including addressing back orders through interaction with process support teams (expediting, purchasing, warehouse, quality, etc)
Responsible for performing other job duties as assigned by Caterpillar management from time to time
Employees may also be required to work outside of the normal work hours
Building Rapport and communicating on a regular basis with the appropriate facility and process partner contact on order status and details while developing an understanding of expectations of the business segment being supported
Hold periodic or as-needed meetings/calls with respective network customer services staff and expediting teams to address/clarify issues and questions and to stay current on ordering processes, part status and/or system updates
This may require some flexibility in hours to accommodate dealer discussions
Requirements:
Bachelor degree / Diploma (3 years)
Zero to one year of job-related experience in any domain
MS-Office skills and good presentation skills
Strong interpersonal and communication skills
Should be a team player with strong analytical and problem-solving skills
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