Internet Specialist Job at Encore Global (Washington)

Ecommerce Specialist-Internet Help Desk

We are looking for an eCommerce Specialist-Internet Help Desk. In this role, you...

Location

United States , Orlando

Salary:

20.10 USD / Hour

Disney

Expiration Date

Until further notice

Requirements

Handle conflict resolution and decision-making through a balance of integrity and partner resourcing
Computer proficiency within a Microsoft Windows environment
Written, verbal and interpersonal communications skills
Knowledge of Disney products
Sales and Service Experience in a customer service or contact center environment

Job Responsibility

Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World
Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
Maintain discretion and Guest confidentiality
Help Guests with handling their accounts
Navigate between multiple computer applications including phone, chat, and email
Provide Guest Service when problems arise and help find solutions
Meet required departmental metric expectations and efficiency goals
Assist Guests by providing comprehensive information about the resorts and dining using software applications during this process
Complete all required Company training and compliance courses
Flexible with work schedule, including overtime, weekends and holidays

Fulltime

Ecommerce Specialist-internet Help Desk

We are looking for an eCommerce Specialist-Internet Help Desk! In this role, you...

Location

United States , Orlando

Salary:

20.10 USD / Hour

Disney

Expiration Date

Until further notice

Requirements

Handle conflict resolution and decision-making through a balance of integrity and partner resourcing
Computer proficiency within a Microsoft Windows environment
Written, verbal and interpersonal communications skills
Knowledge of Disney products
Sales and Service Experience in a customer service or contact center environment
High school diploma or equivalent

Job Responsibility

Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World
Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
Maintain discretion and Guest confidentiality
Help Guests with handling their accounts
Navigate between multiple computer applications including phone, chat, and email
Provide Guest Service when problems arise and help find solutions
Meet required departmental metric expectations and efficiency goals
Assist Guests by providing comprehensive information about the resorts and dining using software applications during this process
Complete all required Company training and compliance courses
Flexible with work schedule, including overtime, weekends and holidays

Fulltime

Technical Specialist, Internet Services

The Technical Specialist, Internet Services (IS) is responsible for the support ...

Location

Canada , Brampton

Salary:

28.30 - 34.66 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor’s Degree is preferred
High School Diploma is Required
3-5 years of customer service or hospitality experience is preferred
1-2 years of field experience in internet services/networking support is required
Encompass all skills at the Computer Level 100
Within 3 months, achieve Computer Level 200 Certification per Encore Technical Skillset Matrix and Level 300 after 1 year
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
Experience with project management of multiple tasks/initiatives
Strong customer, client and coworker interface experience and abilities
Deliver World Class Service

Job Responsibility

Correctly interpret internet services event needs and collaborate with other internal team members on integration into event execution plan
Perform proactive and reactive technical support and troubleshooting activities during events by monitoring networking equipment, the wireless environment and end user experience to ensure client success
Provide interpretable event data for customers to help them to better understand their future event needs
Maintain a positive relationship with all clients, hotel employees and internal team members by providing effective communication and knowledgeable advice
Provide excellent service and strive to exceed the expectations and needs of internal and external customers
Provide support for non-Internet related activity as availability allows
Collaborate with sales team to upsell, by identifying opportunities to recommend additional Internet services solutions (increased bandwidth, additional connection, custom SSID etc.)
Ensure well-executed events through accurate and timely setup, operation, and breakdown of advanced network equipment
Ensure the integrity of the venue network by carefully controlling and supervising access to equipment closets and complying with all company and venue security and safety measures
Troubleshoot technical issues and work with the 3rd party network services provider or Encore NOC and venue IT to resolve problems quickly as they arise

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training

Fulltime

Internet Services Specialist

Manage the overall IT operation, network, and related client facing services at ...

Location

United States , Houston

Salary:

22.90 - 29.77 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor’s Degree is preferred
3-5 years of field experience in internet services support is required
2-3 years of customer service or hospitality experience is preferred
Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting
Preferred Certifications: CompTIA, Cisco CCENT/CCNA/CCDA/CCNP/Wireless specialties and/or other equivalent network and wireless vendors
Technical level 300 Certified. New Encore team members must be certified by their location within 30 days
Internal Candidates must show completion of 50% of hands-on skill verification
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
Strong customer, client and coworker interface experience and abilities

Job Responsibility

Manage the overall IT operation, network, and related client facing services at the property level
Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual and internet equipment
Troubleshoot technical issues and resolve problems quickly as they arise
Complies with all Company security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Under direction from the property Director and the Area Internet Services Manager, ensure the readiness of the network infrastructure installation and temporary network equipment by monitoring the functioning of the network, maintaining equipment in working order, replacing damaged components, and creating documentation such as port maps, access point layouts, network diagrams and labelling the patch panels and wall outlets
Establish and maintain positive working relationships with Internet Service Provider, Network Service Provider, and Hotel IT team to facilitate the smooth operation of the network and the highest levels of service
Own the implementation of network configurations and customizations utilizing available self-service tools such as web portals and command line
Submit and manage configurations beyond the scope of self-service tools to the appropriate Network Operations Center and coordinate the implementation of said changes

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

Internet Services Specialist, Audio Visual

Our technicians enjoy the opportunities to work with innovative and cutting-edge...

Location

United States , Tampa

Salary:

22.90 - 29.77 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor’s Degree is preferred
3-5 years of field experience in internet services support is required
2-3 years of customer service or hospitality experience is preferred
Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting
Preferred Certifications: CompTIA, Cisco CCENT/CCNA/CCDA/CCNP/Wireless specialties and/or other equivalent network and wireless vendors
Technical level 300 Certified
New Encore team members must be certified by their location within 30 days
Internal Candidates must show completion of 50% of hands-on skill verification
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
Strong customer, client and coworker interface experience and abilities

Job Responsibility

Manage the overall IT operation, network, and related client facing services at the property level
Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual and internet equipment
Troubleshoot technical issues and resolve problems quickly as they arise
Complies with all Company security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Under direction from the property Director and the Area Internet Services Manager, ensure the readiness of the network infrastructure installation and temporary network equipment
Establish and maintain positive working relationships with Internet Service Provider, Network Service Provider, and Hotel IT team
Own the implementation of network configurations and customizations utilizing available self-service tools
Plan and execute established event requirements with the highest levels of customer service

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Training & Development

Fulltime

New

Systems Engineering Specialist Advisor

The Oracle Fusion Cloud Financials Consultant is responsible for delivering func...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

4 or more years of Oracle Fusion Cloud Financials functional experience, including post-go-live support, AMS (Application Management Services), or managed services delivery
Hands-on expertise across two or more Fusion Financials modules: GL, AP, AR, Fixed Assets, Cash Management, or Expenses
Experience with Subledger Accounting (SLA) rule management, journal source configuration, and period-close accounting processes
Proven ability to manage and resolve functional incidents within ITSM frameworks such as ServiceNow, Jira, or equivalent ticketing tools
Working knowledge of ITIL service management principles: incident, problem, change, and release management
Experience supporting Oracle quarterly update cycles including impact assessment, regression testing, and production deployment coordination
Proficiency with Oracle Fusion reporting tools: OTBI, Financial Reporting Studio (FRS), and Oracle Smart View
Strong understanding of period close, multi-currency revaluation, intercompany accounting, and financial controls
Excellent communication and stakeholder management skills
able to engage confidently with Finance, Accounting, and IT contacts at all levels

Job Responsibility

Provide ongoing functional support and troubleshooting across Oracle Fusion Cloud Financials modules: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management (CM), Expenses, and Subledger Accounting (SLA)
Manage and resolve support tickets within agreed SLAs
conduct root cause analysis on recurring issues and implement permanent corrective actions
Assess, design, and deliver system enhancements and configuration changes as business requirements evolve over the engagement lifecycle
Support month-end, quarter-end, and year-end close activities
proactively monitor and resolve period-close issues to minimise Finance downtime
Lead Oracle quarterly update assessments: evaluate functional impact, coordinate regression testing, and oversee deployment into Production
Maintain and update configuration workbooks, functional design documents, runbooks, and knowledge base articles to ensure current and accurate documentation
Manage change requests using ITIL-aligned processes
liaise with technical teams on customisations, workflow updates, and third-party integrations

Fulltime

New

Software Development Specialist

We are currently seeking a Software Development Specialist to join our team in G...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Understand the Microsoft Azure Cloud - ideally Azure Fundamentals certified OR Computer Science/Information Systems Management degree
Familiar with PaaS and IaaS - VMs, Storage, EventHub, Service Fabric Cluster (SFC), Azure Kubernetes Service (AKS), CosmosDB, SQL Server, IoT Hub, Databricks, KeyVault, Datalake
Understand the concept of Internet of Things (IoT) - telemetry, ingestion, processing, data storage, reporting
Understand and know on-prem virtualization (VMWare, or Hyper-V, or Nutanix)
Understand the concept tools - Octopus, Bamboo, Terraform, Azure DevOps, Jenkins, Github, Ansible
Understand the concept of container orchestration platforms (e.g. Kubernetes)
Understand the concept of scripts: Powershell, Python
Understand the difference between NoSQL and SQL databases, and how to maintain them
Understand monitoring and logging systems (LogAnalytics, Splunk, ELK, Prometheus, Nagios, Zabbix, etc.)
Independent thinker - why does it break, what can I proactively do to fix it

Job Responsibility

Perform L1.5 activities such as monitoring, deployment, rollback
Monitor the efficiency of the Azure cloud systems to prevent outages and initiate an Incident Management bridge in case of an outage
Troubleshoot Azure resources, escalate to Level 3 (Software Development Team)

Fulltime

New

Retail Sales Specialist

With hundreds of Spectrum Stores across the country, our Store Specialists help ...

Location

United States , Durango

Salary:

18.00 - 24.60 USD / Hour

Spectrum

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Proficiency in cash handling and accurate payment transactions
High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications
Basic math skills
Ability to read, write, speak, and understand English
Ability to prioritize, organize, manage multiple tasks and handle change effectively
Familiarity with goal- and incentive-based work environments
Strong performance in a fast-paced team environment
Effective communication with employees and customers in person, on the phone and in writing
Highly effective interpersonal skills for building partnerships across the organization

Job Responsibility

Promote and sell Spectrum products and services including Internet, Mobile, streaming and linear Video, and Voice
Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support
Educate current and prospective customers about products and services and identify opportunities to generate new sales or upgrade packages
Manage operational tasks like processing payments and managing inventory
Assist in maintaining a clean and organized sales environment and with store opening and closing activities

What we offer

Free and discounted Spectrum services
Deep discounts on Spectrum Mobile
Tuition-free associate degrees, bachelor's degrees, certificate and bootcamp programs
High-quality and affordable health and insurance benefits
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
Employee Stock Purchase Plan
Competitive starting wages with opportunities to increase earnings as you grow
Commission earnings target starting at $9,360

Select Country

Internet Specialist

Job Description

Job Responsibility

Requirements

What we offer

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