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Internet Services Specialist, Audio Visual

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Encore Global

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Location:
United States , Tampa

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

22.90 - 29.77 USD / Hour
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Job Description:

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

Job Responsibility:

  • Manage the overall IT operation, network, and related client facing services at the property level
  • Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service
  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual and internet equipment
  • Troubleshoot technical issues and resolve problems quickly as they arise
  • Complies with all Company security and safety measures
  • Ensures equipment is secure from theft and/or damage when in use
  • Under direction from the property Director and the Area Internet Services Manager, ensure the readiness of the network infrastructure installation and temporary network equipment
  • Establish and maintain positive working relationships with Internet Service Provider, Network Service Provider, and Hotel IT team
  • Own the implementation of network configurations and customizations utilizing available self-service tools
  • Plan and execute established event requirements with the highest levels of customer service
  • Setup, configure and test all supplied network and related equipment
  • Operate equipment such as video conferencing and webcasting equipment
  • Utilizing tools provided, create network access codes, connection guides and troubleshoot client provided devices
  • Own the inventory by accurately forecasting demand, assist with the procurement of suitable subrental or branch equipment
  • Meet with the client post event
  • provide reporting on bandwidth and device utilization as available
  • Assist in the general operations of the local business as required by covering shifts, participating in initiatives, and offering expertise
  • Assist with troubleshooting back-office IT issues such as network connectivity, computer hardware and software problems
  • Support shows and further assist the onsite team by educating and mentoring technicians
  • Strives to exceed the expectations and needs of internal and external customers
  • Maintains a positive relationship with all clients through effective communication
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
  • Monitors events and checks in on customers throughout the day
  • Understands and fosters the hotel/client relationship

Requirements:

  • Bachelor’s Degree is preferred
  • 3-5 years of field experience in internet services support is required
  • 2-3 years of customer service or hospitality experience is preferred
  • Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting
  • Preferred Certifications: CompTIA, Cisco CCENT/CCNA/CCDA/CCNP/Wireless specialties and/or other equivalent network and wireless vendors
  • Technical level 300 Certified
  • New Encore team members must be certified by their location within 30 days
  • Internal Candidates must show completion of 50% of hands-on skill verification
  • Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
  • Strong customer, client and coworker interface experience and abilities

Nice to have:

  • Communicator
  • Team Player
  • Organized
  • Enthusiastic
  • Versatile
  • Self-starter
  • Multi-tasker
  • Efficient
  • Safety Conscious
  • Professional
What we offer:
  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Training & Development
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Mobility
  • Relocation
  • Global Transfer Opportunities
  • comprehensive insurance options
  • generous PTO
  • company-matching 401(k)

Additional Information:

Job Posted:
February 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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