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Internet Lead

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Encore Global

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Location:
United States , Atlanta

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

17.21 - 22.37 USD / Hour
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Job Description:

The Internet Lead is responsible for intermediate level technical support for internet services in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Job Responsibility:

  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual and internet equipment
  • Troubleshoot technical issues and resolve problems quickly as they arise
  • Complies with all Company security and safety measures
  • Ensures equipment is secure from theft and/or damage when in use
  • Provides excellent service and strive to exceed the expectations and needs of internal and external customers
  • Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy
  • Maintains a positive relationship with all clients through effective communication
  • Meets with guests on site to ensure that needs are met, and the equipment setup is working properly
  • Monitors events and checks in on customers throughout the day
  • Understands and fosters the hotel/client relationship
  • Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues
  • Anticipates equipment challenges and changes in a timely and professional manner
  • Setup, configure and test all supplied network and related equipment including cabling
  • Operate equipment such as video conferencing and webcasting equipment
  • Utilizing tools provided, create network access codes, connection guides and troubleshoot client provided devices
  • Understands company processes, follows procedures, and completes systems entry and paperwork accurately
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike
  • Interacts with other staff and outside vendors for equipment
  • Increases revenue by utilizing floor up-selling techniques
  • Work with clients to finalize invoices
  • As needed, work within Encore systems and applications

Requirements:

  • High school diploma required
  • Associate degree preferred
  • 1-2 years of field experience in internet services support is required
  • 2-3 years of customer service or hospitality experience is preferred
  • Technical level 200 Certified
  • Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting
  • Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
  • Strong customer, client and coworker interface experience and abilities

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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