Internet Fulfillment Associate

The position processes the sales transactions generated from the Helzberg Diamonds Internet site, including value-added orders. The incumbent is responsible for the integrity and movement of merchandise being shipped for the fulfillment of customer orders, the proper packaging of the item(s) to be shipped, and the timely and accurate movement of the package to the mailroom. The incumbent also retrieves merchandise from stores to fulfill orders and processes returns of Internet purchases. The incumbent works with Customer Care, Sales Audit and Information Technology to resolve customer order problems. The incumbent also interacts with clients via e-mail regarding order issues.