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Aligned to the best practices of assets and timelines control this position ensure the targets achievements on quoations to Pre Sales, imports, exports and Lepoc movements as well as always when possible the re-use of BT assets over different solutions through the controlling and management of best practices relative to supply chain such receipt, storage, dispatching and RMA, including disposal of obsoletes in accordance with best practices recommended by ISO 9001 & 14001. Higlightening high skills over customs legislation on each country, this job keeps attention to compliance purposes with several stackholder such BT customer, Sales and Pre-Sales, Finance team, Taxes, Operations, Procurement and others. This position acts directly and supports new revenues, cost control, compliance, best customer experience and our bottom lines.
Job Responsibility:
Outsourced warehouse management in the LATAM region: Receipts, Storage, Inventory control, Local distribution, Reverse logistics/RMA, Disposals and KPIs
Foreign Trade operations: Imports and Exports processes running up on the best timelines and costs of BT assets across different countries in Latin America, being responsible for the South Cone countries: Brazil, Argentina, Uruguay, Chile, Paraguay, Bolivia and also Peru. Acting also as backup for Central America contries and México
Import/Export costs, taxes and fees planning on Pre Sales supporting, maintaining job compliance such customs legislation purposes in Latam
International shipping controlling through previous check and instructions to dispatches
Ensuring the best interface with engineering area for fiscal classification (HTS code)
Interfacing with Finance department for cash flow planning of fees and taxes payment
Keep updated standard guidelines at SharePoint for all Latam International trade processes
Have updated metrics allowing business to measure the operations
Managing internal deliveries from airports to customer premises attending best balance between costs x dead lines
Search for process optimizations, improvements and cost reductions, participation in RFPs and contracts with services providers
Ensure and manage RMA’s with across Latam interfacing with customers and partners
Ensure and manage LATAM supply chain/logistics documentations is reviewed & updated conform the ISO 9001 standards
When needed always provide the right electronics disposals under the best practices defined by ISO 14001
Requirements:
Advanced level of English (Mandatory) and Spanish
Knowledge of warehousing and logistic management
International trade coordination with holistic view of the whole process, door-to-door, multimodal (air, maritime and foreign road shipments)
The ability to lead through change and consistently deliver brilliant outcomes for the business and the customer experience
Proactively identify and mitigate risks that could hinder customer value or business outcomes
Define and deliver continuous improvement initiatives and lead tasks and initiatives within your unit
Microsoft skills for data analysis, presentation and reporting activities
Thirdy parties monitoring and management skills keeping good communication and regular follow ups over the targets and timelines
Strong customer service experience and ability to navigate independently within BT to resolve barriers with the wider BT community and third party suppliers
Be passionate about excellent customer experience delivering a high quality of service, fast ways of making things happen and adding BT values
Good organization and commercial skills
Solid understanding of ISO 9001, ISO 14001, and ISO 45001 standards, with the ability to apply best practices in quality management, environmental protection, and occupational health & safety, including compliant disposal processes for materials and electronic equipment
Nice to have:
A proven track record in Logistic Management activities including, order fulfilment, inventory control, supply/demand and planning and management of third- party logistic services providers
Work experience in Telecoms and/or Data Communications
Track record of building great working relationships with peers, suppliers and internal stakeholders
Experience in running complex operations across multiple countries
Experience in running improvement projects
Demonstrated ability to build, manage, and optimize partner and supplier relationships
Good understanding of BT product set and service offering and industry trends affecting our customers