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International Sales & Support Specialist

batesville.com Logo

Batesville Canada ULC

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Location:
United States

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Category:

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Contract Type:
Employment contract

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Salary:

22.00 - 27.00 USD / Hour

Job Description:

As an International Sales & Support Specialist, you will be responsible for owning and growing a defined portfolio of international customers while actively developing new business opportunities. This role serves as the voice of the local market—bringing customer, competitive, and product insights into the organization to ensure Batesville offers the right products at the right price to win and retain customers. Acts as a primary day-to-day contact for assigned clients and serves as the primary operational contact for customers, ensuring a seamless and reliable end-to-end customer experience. This role requires consistent communication, ability to drive incremental revenue opportunities forward, and to provide customer support during the full buying journey. This position will proactively build relationships using Batesville’s standard sales process, while also effectively communicating with Batesville associates and customers to continually monitor, document and provide feedback as needed

Job Responsibility:

  • Conduct outbound calls and virtual meetings to sell products to grow overall book of business
  • Manage customer engagement across the sales lifecycle
  • Proactively identify, qualify, and pursue new customer opportunities within assigned regions or markets
  • Conduct early-stage opportunity discovery, needs assessment, and solution positioning
  • Develop understanding of local market dynamics, customer needs, and buying behaviors and translate into actionable insights
  • Monitor and document competitive products, pricing, and go-to-market strategies
  • Own end-to-end order entry, order processing, and order-to-cash execution
  • Coordinate pricing setup, delivery costs, shipping documentation, and logistics execution
  • Manage payment intake and coordinate with cash application
  • Respond to customer inquiries related to order status, delivery timing, documentation, and quality issues
  • Gather and synthesize customer feedback on product performance, gaps, and unmet needs
  • Partner with sales leadership, product, and marketing to influence product portfolio and pricing strategies
  • Maintain accurate CRM documentation of customer interactions, opportunities, pipeline, and insights
  • Attend industry related associations and conventions as needed
  • Other duties as required

Requirements:

  • Bachelor’s degree (B.S./B.A.) or equivalent from a college or university is strongly preferred
  • 3+ years of experience in inside sales, account management, business development, or related roles
  • Experience working with small or developing account bases preferred
  • Experience working in international markets is preferred
  • Intermediate Microsoft Office experience is required
  • CRM/Call Management experience preferred

Nice to have:

  • Experience working with small or developing account bases preferred
  • Experience working in international markets is preferred
  • CRM/Call Management experience preferred
What we offer:
  • Comprehensive medical, dental and vision insurance
  • prescription coverage
  • short-term disability
  • Employee Assistance Program (EAP)
  • Generous 401K Matching Program
  • Paid time off
  • Opportunities for development and advancement

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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