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Batesville Canada ULC Logo Batesville Canada ULC · Sales

International Sales & Support Specialist

United States 22.00 - 27.00 USD / Hour · Job Posted May 20, 2026
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Job Description

As an International Sales & Support Specialist you will be responsible for owning and growing a defined portfolio of international customers while actively developing new business opportunities. This role serves as the voice of the local market—bringing customer competitive and product insights into the organization to ensure Batesville offers the right products at the right price to win and retain customers. Acts as a primary day-to-day contact for assigned clients and serves as the primary operational contact for customers ensuring a seamless and reliable end-to-end customer experience. This role requires consistent communication ability to drive incremental revenue opportunities forward and to provide customer support during the full buying journey. This position will proactively build relationships using Batesville's standard sales process while also effectively communicating with Batesville associates and customers to continually monitor document and provide feedback as needed

Job Responsibility

  • Conducts outbound calls and virtual meetings to sell our products to grow Batesville's overall book of business
  • Manage customer engagement across the sales lifecycle from initial inquiry through deal close and ongoing relationship management
  • Proactively identify qualify and pursue new customer opportunities within assigned regions or markets
  • Conduct early-stage opportunity discovery needs assessment and solution positioning
  • Develop a strong understanding of local market dynamics customer needs and buying behaviors and translate into actionable insights for leadership
  • Monitor and document competitive products pricing and go-to-market strategies
  • Own end-to-end order entry order processing and order-to-cash execution ensuring accuracy and timeliness
  • Coordinate pricing setup delivery costs shipping documentation and logistics execution in partnership with supply chain procurement and freight forwarders
  • Manage payment intake (credit card wire and other methods) and coordinate with cash application for timely posting
  • Respond to customer inquiries related to order status delivery timing documentation and quality issues
  • Gather and synthesize customer feedback on product performance gaps and unmet needs
  • Partner with sales leadership product and marketing to influence product portfolio and pricing strategies
  • Maintain accurate CRM documentation of customer interactions opportunities pipeline and insights
  • Attend industry related associations and conventions as needed
  • Other duties as required

Requirements

  • Bachelor's degree (B.S./B.A.) or equivalent from a college or university
  • 3+ years of experience in inside sales, account management, business development, or related roles
  • Experience working with small or developing account bases
  • Experience working in international markets
  • Intermediate Microsoft Office experience
  • CRM/Call Management experience

What we offer

  • Comprehensive medical dental and vision insurance
  • prescription coverage
  • short-term disability
  • Employee Assistance Program (EAP)
  • Generous 401K Matching Program
  • Paid time off
  • Opportunities for development and advancement
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