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As an International Sales & Support Specialist, you will be responsible for owning and growing a defined portfolio of international customers while actively developing new business opportunities. This role serves as the voice of the local market—bringing customer, competitive, and product insights into the organization to ensure Batesville offers the right products at the right price to win and retain customers. Acts as a primary day-to-day contact for assigned clients and serves as the primary operational contact for customers, ensuring a seamless and reliable end-to-end customer experience. This role requires consistent communication, ability to drive incremental revenue opportunities forward, and to provide customer support during the full buying journey. This position will proactively build relationships using Batesville’s standard sales process, while also effectively communicating with Batesville associates and customers to continually monitor, document and provide feedback as needed
Job Responsibility:
Conduct outbound calls and virtual meetings to sell products to grow overall book of business
Manage customer engagement across the sales lifecycle
Proactively identify, qualify, and pursue new customer opportunities within assigned regions or markets
Conduct early-stage opportunity discovery, needs assessment, and solution positioning
Develop understanding of local market dynamics, customer needs, and buying behaviors and translate into actionable insights
Monitor and document competitive products, pricing, and go-to-market strategies
Own end-to-end order entry, order processing, and order-to-cash execution
Coordinate pricing setup, delivery costs, shipping documentation, and logistics execution
Manage payment intake and coordinate with cash application
Respond to customer inquiries related to order status, delivery timing, documentation, and quality issues
Gather and synthesize customer feedback on product performance, gaps, and unmet needs
Partner with sales leadership, product, and marketing to influence product portfolio and pricing strategies
Maintain accurate CRM documentation of customer interactions, opportunities, pipeline, and insights
Attend industry related associations and conventions as needed
Other duties as required
Requirements:
Bachelor’s degree (B.S./B.A.) or equivalent from a college or university is strongly preferred
3+ years of experience in inside sales, account management, business development, or related roles
Experience working with small or developing account bases preferred
Experience working in international markets is preferred
Intermediate Microsoft Office experience is required
CRM/Call Management experience preferred
Nice to have:
Experience working with small or developing account bases preferred
Experience working in international markets is preferred
CRM/Call Management experience preferred
What we offer:
Comprehensive medical, dental and vision insurance