International Sales Advisor

• Provide excellent customer service to international students and agents, supporting them with accommodation bookings and enquiries across phone, email, WeChat, and webchat
• Build positive relationships with students, agents, and colleagues while handling queries, complaints, and follow-ups professionally and efficiently
• Process bookings, payments, and general administration tasks, ensuring all customer information is accurate and compliant with GDPR regulations
• Support sales and marketing campaigns while helping to improve sales performance across B2B and B2C channels
• Work collaboratively with internal teams and external partners to support wider business goals and share market feedback

• Native Chinese speaker with fluent written and spoken Mandarin
• Ability to communicate professionally and confidently with customers and colleagues
• Flexible approach to working hours to support customers in China when required
• Strong organisational skills with the ability to manage multiple tasks in a fast-paced environment
• Good working knowledge of Microsoft Office and general computer systems
• Previous experience in a customer service, sales, or administrative role
• Positive, adaptable, and self-motivated approach to work

Experience within the accommodation, hospitality, or education sectors