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International Roaming Network Operations Specialist

India, Pune · Job Posted July 02, 2026
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Job Description

We are seeking a skilled professional to provide 24x7 first-line support for Vodafone’s International Roaming platforms. This role focuses on alarm monitoring, incident and fault management, triage, and coordination across resolver teams to ensure seamless service delivery. The position supports critical roaming services including SS7 signalling, LTE, VoLTE, 5G, CAMEL and Value Added Services, ensuring optimal customer experience across global markets.

Job Responsibility

  • Monitor and troubleshoot international roaming services to ensure seamless operations
  • Manage proactive and reactive incidents in line with agreed SLAs
  • Perform first-level triage and coordinate with cross-functional resolver teams throughout incident lifecycle
  • Analyse network performance and address KPI degradation or customer complaints
  • Support continuous improvement by identifying automation opportunities within operations
  • Work on core network technologies including 2G/3G/4G/VoLTE optimisation
  • Ensure effective incident communication and reporting for stakeholders

Requirements

  • Engineering graduate with 5-10 years of experience in roaming technologies
  • Strong understanding of core network technologies such as SS7, LTE, SMS/SMPP
  • Experience with core platforms including STP and DRA/DEA
  • Knowledge of roaming platform interworking with traditional core networks
  • Demonstrated analytical and problem-solving skills
  • Strong communication skills in English, both written and verbal
  • Able to work in a fast-paced, collaborative, and customer-focused environment

What we offer

  • Opportunity to work on global roaming platforms impacting multiple markets
  • Exposure to next-generation telecom technologies including 5G and VoLTE
  • Collaborative environment with cross-functional and international teams
  • Continuous learning through hands-on operations and incident management
  • Opportunity to contribute to automation and process optimisation initiatives

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