International Operations Coordinator, HVMB Operations & Quality (Fixed Term Contract)

• Provide operational onboarding support to our Home Management Companies (HMC)
• Support 45- 90- and 150-day check ins with newly onboarded HMCs
• Support the workstream related to EID creation and subsequent system access as well as troubleshooting for existing HMCs
• Support the workstream for home curations and track/forecast units added and target dates
• Provide support to operations and account management to lift ITR performance at red zone HMCs
• Provide support to account management to lift performance levels at HMCs
• Maintain global market database for newly approved location entries
• Monitors and responds/redirects questions generated by our partners through HVMB Trainer mailbox
• Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner
• Attends and participates in all relevant meetings
• Presents ideas, expectations and information in a concise, organized manner, to include internal team report outs and global partner trainings
• Uses problem solving methodology for decision making and follow up
• Maintains positive working relations with internal customers and department managers
• Manages time effectively and conducts activities in an organized manner
• Performs other reasonable duties as assigned by manager

• 3-year degree from an accredited university/college in Business Administration, Hotel and Restaurant Management and 1 or more years experience in the business, sales and marketing, management operations, or related professional area
• Demonstrated ability to deliver results in a fast-paced environment with competing priorities and deadlines
• Demonstrated ability to work independently without direct supervision
• Attention to detail and highly organized
• Expert project management and organizational skills with a service mindset

1+ years of experience in the residential home rental sector