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Ensure shipments are loaded, departed, and delivered according to plan
Act as escalation point for international operational issues
Full ownership of international margin
Accountability for all costs or credits caused by execution errors
Ownership of all international project analysis
Ownership of all international pricing project analysis
Daily follow-up on all international shipments
Clean international inboxes daily by 5:00 PM
After-hours/night coverage for special projects
Own international operations margin
Control costs and prevent avoidable overruns
Partner with Senior Operations Manager on margin analysis
Analyze and validate all new and revised international pricing
Ensure pricing meets margin targets and SLA requirements
Prepare and issue quotes for non-standard international shipments, developing competitive pricing solutions that maximize win rates while protecting margins
Escalate or block underpriced or high-risk proposals
Lead and hold team accountable
Address performance issues promptly
Requirements
Expert level English with a proficient level of French to communicate with customers outside of Quebec
2-5 years of ground/ocean/air experience within the Transportation Industry
Direct working knowledge of operations, warehouse management, and transportation management
Strong customer service and interpersonal communication skills
Proven management and leadership abilities
Sound decision making and judgement
The ability to delegate, set expectations and monitor progress of all direct reports
Motivate, inspire, provide and accept feedback to and from employees
Excellent organizational, and time management skills to manage and prioritize tasks
Ability to develop, maintain and adapt action plans to achieve business targets
Ability to remain objective in stressful situations
Flexibility and adaptability
What we offer
Benefit package included, insurances
3 weeks vacation + additional days off
Great working environment, team environment, internal advancement opportunities