International Customer Support Job at InfoGrowth (Hyderabad)

Customer Support - Account Support Spec. (JP)

The Staff Customer Operations Specialist is responsible for efficiently and effe...

Location

Taiwan , Taipei

Salary:

Not provided

AMD

Expiration Date

Until further notice

Requirements

Bachelor's degree and 5 to 7 years related industry experience
Fluent in English and proficient in Japanese in all four skills: listening, speaking, reading, and writing
Capable of contributing to process improvement through solid knowledge of business practices and procedures
Possess strong problem solving skills including anticipating issues and implementing solutions
Develop strong relationships to increase customer satisfaction with internal and external customers
Ability to clearly articulate (written and verbal) ideas and solutions across a global organization
Possess high level of analytical skills using various tools and methodologies
Exhibits strong level of leadership and accountability
Seeks to continually improve themselves
Flexible and able to manage through ambiguous circumstances

Job Responsibility

Mentor other team members to proliferate knowledge and enhance individuals’ performance
Develop strategic relationships with the customer to increase customer satisfaction and facilitate business opportunities
Address customer’s inquiries
communicate with customers and internal teams including Sales, Business Units, Planning, Logistics, Finance and other organizations
Collaborate internally and externally to prevent issues
investigate and provide solutions for customer escalations
Provide operational support for service level changes, contract negotiations, amendments, new supply fulfillment models
Provide supply guidance to minimize risk and maximize AMD and customer success
Collaborate with customers to drive process improvement and minimize operational costs
Represent Customer Operations in customer quarterly business reviews and operational meetings

Integration Specialist, Global Customer Support

This role plays a critical part in supporting and maintaining integrations acros...

Location

India , Bengaluru

Salary:

Not provided

Radancy

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field
1–3 years of experience supporting or delivering software integrations in a SaaS or technology-driven environment
Hands-on experience working with structured data formats such as XML and JSON
Working knowledge of integration technologies including APIs (REST and/or SOAP), FTP/SFTP, and web services
Experience troubleshooting data feeds, system integrations, or middleware-based solutions
Strong attention to detail, along with analytical and problem-solving skills with a structured, methodical approach to troubleshooting
Ability to manage multiple priorities and work independently in a fast-paced, operational environment
Strong written and verbal communication skills, with the ability to document technical issues clearly and concisely
Familiarity with software development concepts, release cycles, and defect triage processes
Excellent communication (oral and written), interpersonal, and organizational skills

Job Responsibility

Own the configuration, support, and ongoing maintenance of ATS integrations, including job feeds and applicant/candidate data flows
Troubleshoot and resolve escalated integration issues related to data accuracy, mapping, delivery failures, and system mismatches
Analyze structured data files (XML, JSON, delimited formats) to identify errors, inconsistencies, and integration defects
Validate field mappings and data transformations across internal systems, ATS platforms, and middleware solutions
Partner with Customer Support Specialists to resolve integration-related escalations and ensure smooth customer handoffs
Monitor integrations post-go-live to ensure stability, data quality, and ongoing performance
Coordinate with Engineering and Product teams when issues require code-level changes or platform enhancements
Manage communication across stakeholders to ensure alignment, clear timelines, and documented outcomes for complex or escalated integration issues
Work with third-party vendors and middleware providers to support, troubleshoot, and enhance integration workflows
Document root causes, resolutions, and best practices to continuously improve internal knowledge bases and operational playbooks

Fulltime

Customer Support Specialist

We are seeking a Customer Support Specialist to provide exceptional service to c...

Location

United States , Hyattsville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years in customer service or support role
Strong problem-solving and communication skills
Experience using CRM systems such as Salesforce or HubSpot

Job Responsibility

Respond to customer inquiries via phone, email, or chat in a professional and timely manner
Troubleshoot and resolve product or service issues effectively
Document customer interactions and resolutions in CRM software
Collaborate with internal teams to escalate and resolve complex customer concerns
Identify opportunities for process improvement based on customer feedback

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Support Specialist

In healthcare, communication needs to be both efficient and empathetic. We’re se...

Location

United States , Elfin Forest

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of customer service experience (healthcare or call center preferred)
Familiarity with medical terminology or insurance processes is a plus
Strong communication and multitasking abilities
EMR/EHR Systems: Epic, Cerner, or similar (preferred)
Microsoft Office Suite (required)
CRM or call center systems (preferred)
Strong attention to detail and data accuracy
Ability to handle high call volumes and prioritize tasks
Professionalism and ability to handle sensitive information

Job Responsibility

Handle inbound and outbound calls related to scheduling, billing, and general inquiries
Assist with appointment coordination and follow-ups
Maintain accurate records within EMR/EHR systems
Verify patient information and update records as needed
Resolve issues or escalate concerns appropriately
Support administrative tasks such as data entry and documentation
Ensure compliance with HIPAA and internal policies

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Support Specialist

We are seeking a Customer Support Specialist to provide exceptional service to c...

Location

United States , Silver Spring

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service experience
Strong communication and problem-solving skills
CRM experience preferred

Job Responsibility

Respond to customer inquiries via phone, email, and chat
Resolve issues and document outcomes in CRM systems
Escalate complex issues to internal teams
Identify service trends and improvement opportunities

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Support Engineer

We are looking for a Customer Support Engineer to assist customers using an edge...

Location

United States , Denver

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in technical support, help desk, systems support, or a network-oriented customer support role
Working knowledge of web protocols, networking concepts, and TCP/IP fundamentals, with the ability to discuss how web requests are processed
Experience using troubleshooting methods that rely on logs, telemetry, diagnostic tools, and service desk ticket workflows
Familiarity with at least one programming or scripting language such as Python, Ruby, Go, JavaScript, or Rust
Ability to communicate technical findings clearly to customers and translate complex issues into understandable guidance
Background supporting users in ticket-driven or chat-based environments where responsiveness and technical accuracy are important
Understanding of network infrastructure and basic troubleshooting across Windows 10 and customer-facing support environments
Exposure to content delivery, cloud platforms, observability tools, or high-volume support operations is a plus

Job Responsibility

Investigate customer-reported problems related to edge delivery, caching behavior, request handling, headers, and compute-based applications
Examine platform configurations and recommend adjustments that improve cache efficiency, response quality, and overall service performance
Support customers in navigating the platform interface, service configuration areas, and monitoring tools to resolve technical questions effectively
Review logs, metrics, and network data to identify root causes, prioritize incidents, and determine the next steps for resolution
Explain platform behavior and edge architecture concepts in a practical way so customers can apply stronger troubleshooting methods
Route advanced or unresolved technical issues to higher-level engineering teams with clear documentation and findings
Contribute to scheduled on-call support and assist during major service events that require active monitoring and rapid response
Document recurring issues, solutions, and support insights to improve internal knowledge sharing and customer experience

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Customer Support Assistant

As Customer Support Assistant, you will ensure fast and comprehensive ticket res...

Location

Poland , Warsaw

Salary:

Not provided

Awin Global

Expiration Date

Until further notice

Requirements

Fluent in English (written and spoken)
Fluent in French or Spanish or German
Excellent customer service skills
Ability to see the bigger picture and identify areas of opportunity and risk
Committed to growing the service division as quickly as possible, providing friendly and efficient support
Seeks ownership and readily accepts accountability
Excellent time management and organizational skills to maintain own workflow and meet deadlines
Confident and excellent communicator with a keen attention to detail
Fast learner and eager to deepen knowledge and understanding
Numerate with a good level of knowledge of MS Office packages

Job Responsibility

Managing various types of support requests from live clients, such as those relating to programme development or management, identifying and redirecting requests to the right support teams (finance, technical)
Ensuring quick and efficient triage of Essentials requests and redirecting them to the assigned teams
Assisting with the management of programme upsells and retention
Handling projects to update the content available for the clients and internal tools to improve support and client satisfaction, help with translation
Keeping constantly informed about the upgrades of functionalities and internal processes relating to the management of client's requests

What we offer

Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance
Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs
Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
Meal Vouchers: You will be supported with a certain net sum to spend it on a variety of lunches
Health & Wellbeing: The insurance covers several types of health, vision and / or dental treatments for you and for up to one additional family member
Remote Working Furniture Package: After 3 months of employment, you will be eligible for a furniture package
Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program

Fulltime

Customer Support Assistant

Property Searches Scotland (PSS) is a market-leading provider of property search...

Location

United Kingdom , Glasgow

Salary:

24788.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous customer service experience, ideally in an office or administrative environment
Comfortable using Microsoft Office applications
experience with CRM or case management systems is beneficial (full training on systems will be provided).
A confident communicator with a positive, professional telephone manner.
Highly organised and able to manage a varied workload in a fast-paced environment.
Detail-oriented, with a high degree of accuracy when processing information and handling customer data.
A team player who thrives on shared goals and supporting colleagues.
Adaptable and resilient, able to handle peaks and troughs in workload, particularly during busy month-end periods.
Motivated to learn new systems and develop within the role.

Job Responsibility

Act as the first point of contact for client queries via phone and email, delivering a friendly and professional customer experience.
Process customer orders received through email and our online ordering portal, recording and managing them within our in-house system, Atomic.
Monitor and manage a shared inbox, prioritising urgent and high-priority requests in line with agreed SLAs.
Support clients who experience issues placing orders, including guiding them through the portal or placing orders on their behalf.
Handle a wide range of queries, from missing information and report amendments to council or roads enquiries, escalating to PEC or Titles teams where required.
Answer incoming calls, resolving issues efficiently or directing queries to the appropriate internal teams.
Assist during peak periods, particularly at month-end when transaction volumes increase, ensuring urgent cases are prioritised appropriately.
Contribute to shared team goals, including maintaining inbox clearance and turnaround times.

What we offer

Competitive salary with participation in an annual bonus scheme.
Full benefits package including 25 days holiday (rising with service), private healthcare, pension, and life assurance.
Flexible benefits scheme covering financial, wellness, legal, and medical support.
Reward and recognition platform with a wide range of perks.
Hybrid working - initial office-based training (typically the first week or two), followed by a blend of home and office working,
Opportunities for career progression within a growing and successful business.
Supportive, knowledgeable, and award-winning team environment.
The opportunity to be part of a team that takes real pride in its achievements.

Fulltime

Select Country

International Customer Support

Job Description

Job Responsibility

Requirements

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