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International Customer Service Manager

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Valvoline Global

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Location:
United States , Lexington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The International Customer Service Manager is responsible for managing the Americas (excluding Canada) export/import order operations and Mexico domestic orders. In addition to managing the Global Trade Processor team in USA and Customer Service team in Mexico, they will work with the various departments within the organization to assure orders are handled in the most efficient, economic, and compliant way. The International Customer Service Manager is a critical role leading the teams that are the conduit between our business and the customer.

Job Responsibility:

  • Supervision, guidance, training, coaching, and motivation of Customer Service Teams based in Lexington and Guadalajara
  • Team's escalation-point for problem resolution and decision making
  • Aligning short and long term priorities with sales and supply chain/warehouses to assure order execution and goal achievement
  • Leads virtual meetings with customers / distributor to achieve those priorities and goals
  • Ensure compliance with regulations, policies and procedures by regularly auditing the team's work and working closely with Global Trade Compliance
  • Actively promoting and managing the continuous improvement of customer service standards & working with our freight forwarders to ensure we have current processes and utilizing their digital capabilities to provide best in class service
  • Leading and/or participating in Supply Chain process improvement related projects
  • Review, approval, and processing of vendor's bills for payment
  • Additional duties as assigned

Requirements:

  • Minimum B.S. in Supply Chain or related field
  • Minimum of 5-year experience in customer relationship and/or supply chain experience
  • Excellent oral and written communication skills required
  • Bilingual Spanish/English strongly preferred
  • Multi-tasker and problem-solver
  • Export experience strongly desired
  • Process management skills required
  • Excellent interpersonal skills and communication skills: ability to effectively communicate with all levels of the organization
  • Ability to work in a fast-paced environment with complex business scenarios
  • Detail oriented with strong problem-solving skills
  • Must possess the following skills: teamwork, interpersonal, communication, quality, efficiency, innovation, market focus, action oriented, and results drive
  • Ability to develop and maintain relationships with people from different cultures and backgrounds
  • Candidate must be service oriented, culturally sensitive, have a leading personality, and be able and willing to handle high stress situations
  • Less than 10% travel required

Nice to have:

  • Bilingual Spanish/English
  • Export experience
What we offer:
  • Health insurance plans (medical, dental, vision)
  • Health Savings Account (with employer base deposit and match)
  • Flexible spending accounts
  • Competitive 401(k) with generous employer base deposit and match
  • Incentive opportunity
  • Life insurance
  • Short and long-term disability insurance
  • Paid vacation and holidays
  • Employee Assistance Program
  • Employee discounts
  • PTO Buy/Sell Options
  • Tuition reimbursement
  • Adoption assistance

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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