International CRM Manager Job at Tripadvisor (London)

Senior Manager, CRM

Driven by the purpose of creating mutual understanding through language, Babbel ...

Location

United States , New York City

Salary:

110000.00 - 126000.00 USD / Year

Babbel

Expiration Date

Until further notice

Requirements

At least 5 years of CRM experience in a high-volume, revenue-focused role
experience in a B2C subscription-based tech company is a plus
A test-and-learn approach to work: you embrace new tools and AI to drive meaningful process improvements, and you treat iteration — including failure — as part of the path to step-change results
A strong understanding of international markets and corresponding customer behaviors
Hands-on experience with building and optimizing upsell-focused email, in-app, and push marketing campaigns
Proficiency with marketing automation platforms and ESPs such as Salesforce, Emarsys, Braze, or Customer.io
Strong understanding of CRM best practices and global compliance regulations (CAN-SPAM, CASL, GDPR) across regions
Proficient in email-specific HTML/CSS, liquid/scripting logic, SQL querying, and building advanced segments
Experience with BI platforms such as Looker, Tableau, Google Analytics, and Amplitude to track performance and refine strategy
A data-driven mindset, with the ability to interpret findings, analyze trends, and make recommendations based on campaign performance

Job Responsibility

Develop and execute a global CRM campaign strategy that drives upsell and cross-sell opportunities
Lead the end‑to‑end development, deployment, and continuous optimization of personalized high‑value customer journeys that improve conversions and long‑term customer value
Identify and implement new upsell and winback programs to improve customer lifetime value
Plan and maintain a revenue-focused campaign calendar with stakeholders, ensuring timely, high-quality execution
Continuously improve performance through rigorous experimentation and optimization from A/B and multivariate test design through to data-driven evaluation and decision-making
Lead campaign analysis and report on expansion efforts, providing actionable insights and recommendations
Collaborate closely with creative, product, and international teams to ensure consistent, on-brand messaging that resonates with diverse customer audiences

What we offer

Join a global company with purpose
Competitive compensation, PTO, benefits
Have an Impact on Babbel's product, company, and learners
Career growth and skill development

Fulltime

Crm Manager

Location

United States , New York

Salary:

90000.00 - 110000.00 USD / Year

Babbel

Expiration Date

Until further notice

Requirements

Minimum 4 years of CRM experience in a high-volume, retention-focused role
experience in a B2C subscription-based tech company is a plus
A strong understanding of international markets and corresponding customer behaviors
Hands-on experience with building and optimizing retention-focused email, in-app, and push marketing campaigns
Proficiency with marketing automation platforms and ESPs such as Salesforce, Emarsys, Braze, or Customer.io
Strong understanding of CRM best practices and global compliance regulations (CAN-SPAM, CASL, GDPR) across regions
Proficient in email-specific HTML/CSS, liquid/scripting logic, SQL querying, and building advanced segments
Experience with BI platforms such as Looker, Tableau, Google Analytics, and Amplitude to track performance and refine strategy
A data-driven mindset, with the ability to interpret findings, analyze trends, and make recommendations based on campaign performance
Proficiency with A/B and multivariate testing methodologies

Job Responsibility

Develop and execute a global CRM campaign strategy that drives upsell and cross-sell opportunities and reduces churn
Lead the end-to-end development, deployment, and continuous optimization of personalized high-value customer journeys that improve conversions and long-term customer value
Identify and implement new retention programs to improve customer satisfaction and lifetime value
Plan and maintain a retention-focused campaign calendar with stakeholders, ensuring timely, high-quality execution
Lead campaign analysis and report on retention efforts, providing actionable insights and recommendations for continuous improvement
Collaborate closely with creative, product, and international teams to ensure consistent, on-brand messaging that resonates with diverse customer audiences

What we offer

Join a global company with purpose
Competitive compensation, PTO, 401K and company matching, comprehensive benefits
Have an Impact on Babbel's product, company, and learners
Career growth and skill development

Fulltime

CRM Manager

CRM Manager to $120K – Support Client and Relationship Intelligence! Our client,...

Location

United States , Boston

Salary:

100000.00 - 120000.00 USD / Year

Beacon Hill

Expiration Date

Until further notice

Requirements

5+ years of experience working with CRM platforms in a hands-on or ownership capacity
experience collaborating with multiple stakeholder groups in a professional services or consulting environment
strong analytical and reporting skills, with exposure to tools like Power BI or similar
comfort working with data governance concepts and improving data quality
experience using technology, automation, or AI to improve processes
clear communication skills with the ability to explain systems and insights to non-technical audiences

Job Responsibility

owning and improving the firm’s CRM platform and related tools
partnering with internal teams and external vendors to support system enhancements and ongoing needs
helping establish best practices around data quality, reporting, and usage
gathering feedback from users and translating needs into system updates
supporting reporting and insights that inform client and relationship management efforts
identifying opportunities to streamline workflows through automation or emerging technologies
promoting strong user adoption through training, documentation, and ongoing support

What we offer

discretionary annual bonus
comprehensive benefits
flexible hybrid work model

Fulltime

Registration Manager - International

We are looking for an experienced manager to join our Registration Team and lead...

Location

United Kingdom , London

Salary:

44000.00 - 50000.00 GBP / Year

HCPC

Expiration Date

Until further notice

Requirements

Educated to a degree level or equivalent skills and knowledge, with a high level of proficiency in the English language
Knowledge of and experience in delivering results through a team working in a busy customer service environment
Familiarity with leading projects across teams and managing stakeholder relationships
Experience of complaints handling
Sound working knowledge of window-based software packages, including word processing, spreadsheets, databases, email and the internet
An understanding of CRM in a management capacity
Ability to develop and improve processes within an operational department
Demonstrable knowledge and understanding of working with Human Resources policies and procedures, including knowledge of recruiting employees, and identifying and developing talent and skills.

Job Responsibility

Lead and manage a team of Registration Advisors, managing their performance, promoting development and ensuring that their performance data is accurately recorded
Ensure that all procedures are in line with our legislation and business targets
Contribute to major projects within the registration department and deliver strategies which will improve our service delivery
Recruit, train and manage the work of a large team of HCPC Partners, including Registration Assessors and CPD Assessors
Monitor how quality assurance processes are followed by your team and HCPC Partners
Be knowledgeable in all aspects of the registration process and the work of the organization

Fulltime

CRM Manager

We're looking for a strategic and technically strong CRM Manager (App-Based) to ...

Location

United Kingdom , Staffordshire

Salary:

40000.00 - 45000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Minimum 3 years' experience in an app-based CRM or lifecycle marketing role
Proven experience managing CRM within a mobile app environment
Hands-on experience with CRM platforms such as Braze or Klaviyo (highly desirable)
Strong understanding of push notifications, in-app messaging, and mobile engagement strategies
Advanced analytical skills with experience in reporting, segmentation, and A/B testing
Experience building customer segmentation and personalisation strategies using behavioural data
Confident managing multi-channel campaigns in a fast-paced environment
Excellent written communication skills and strong attention to detail
Ability to manage multiple projects and meet deadlines
Basic HTML knowledge is advantageous

Job Responsibility

Develop and execute a high-performing, app-focused CRM strategy aligned to business goals
Build and optimise automated lifecycle campaigns across app channels (push, in-app, email)
Own the in-app customer journey, improving onboarding, engagement, and retention flows
Segment audiences using behavioural and transactional app data to deliver highly personalised communications
Collaborate with product and data teams to optimise in-app experiences, offers, and conversion journeys
Plan and execute A/B testing strategies to continuously improve campaign performance
Monitor campaign performance, build reports, and translate insights into actionable improvements
Manage multi-channel CRM campaigns with a strong focus on mobile-first engagement
Work cross-functionally with internal teams and external partners to deliver seamless customer journeys
Stay up to date with CRM trends, particularly within app-based engagement and lifecycle marketing

What we offer

Pension
Private Medical & Dental
Free Parking

Fulltime

CRM Manager

We're looking for a strategic and technically strong CRM Manager to take ownersh...

Location

United Kingdom , Midlands

Salary:

35000.00 - 45000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Minimum 3 years' hands-on experience in a CRM or lifecycle marketing role
Strong analytical skills with experience in reporting, data interpretation, and A/B testing
Experience in customer segmentation and personalisation strategies
Confident working with CRM platforms and multi-channel campaign delivery
Excellent written communication skills with strong attention to detail
Ability to manage multiple projects and meet deadlines in a fast-paced environment

Job Responsibility

Partner with senior marketing stakeholders to develop and execute a high-performing CRM strategy aligned to business goals
Build and optimise automated lifecycle campaigns that guide users through key journey stages
Segment audiences using behavioural and transactional data, ensuring highly relevant and personalised communications
Collaborate with product and data teams to enhance conversion strategies, including pricing, offers, and in-app experiences
Plan and deliver A/B testing programmes, continuously refining messaging, timing, and channel performance
Create and manage targeted campaigns across multiple channels including email, push notifications, and in-app messaging
Monitor performance metrics, build reports and dashboards, and translate data into actionable insights
Work cross-functionally with internal teams and external partners to deliver seamless customer journeys
Maintain a strong understanding of CRM platforms, workflows, and channel best practices
Identify trends, opportunities, and new approaches to improve engagement and retention

Fulltime

Retention Marketing Manager - CRM

Location

United States of America , Somerville

Salary:

62700.00 - 83380.00 USD / Year

Puma Group

Expiration Date

Until further notice

Requirements

2-4 years of e-mail and/or CRM marketing experience in a fast-paced, direct-to-consumer environment with a proven track record of delivering results
Familiarity and high comfort level working in email service providers/CRM platforms and analytics tools (experience with Emarsys and dashboards a plus)
Experience with testing design and methodologies, personalization, and marketing automation
Experience with audience segmentation
Consumer-first mindset with a deep understanding of the digital landscape, innovations, and best practices
Keen creative eye with ability to translate business objectives into comprehensive creative briefs
Proven analytical skills with strong understanding of industry KPIs and ability to translate insights into actions
Excellent project management and organizational skills with the ability to manage multiple tasks and priorities
Solution-oriented with a penchant for strategic thinking and problem solving

Job Responsibility

Develop and execute CRM campaigns in the email channel with a primary focus on driving DTC and ecommerce revenue and improving conversion rates
Create omnichannel consumer lifecycle journeys in partnership with other Retention team stakeholders and define email automation touchpoints, business rules, and content
Manage end-to-end email campaign process from ideation and calendar planning to creative briefing, segmentation, QA, deployment, CRM agency collaboration, and reporting
Sync with launch, merchandising, retail, and promotional calendars to support priority initiatives in parallel with other Retention and Performance Marketing channels
Elevate the email channel through storytelling by collaborating with internal partners to identify key brand moments and activations to highlight
Implement new CRM technologies and innovations to personalize and segment communications
Develop and implement iterative testing plans, focusing on segmentation, messaging, frequency, and personalization, to optimize campaigns to improve channel KPIs
Define and optimize audience segmentation strategies and create audience segmentations for all email campaigns and automations
Collaborate with site and other channel owners to prioritize and execute omnichannel CRM tests
Lead acquisition initiatives by partnering with site/app partners to drive email opt-ins and optimize sign-up journeys and touchpoints

What we offer

Bonus
Benefits

Manager CRM Lifecycles Global E-Commerce

As CRM Lifecycle Manager, you will own the end-to-end customer lifecycle strateg...

Location

Germany , Herzogenaurach

Salary:

Not provided

Puma Group

Expiration Date

Until further notice

Requirements

Strong experience in CRM lifecycle or retention marketing, ideally in global retail and e-commerce, fashion, lifestyle, or sportstyle organizations
Proven ability to design lifecycle strategies
Highly analytical mindset: comfortable working with cohorts, funnels, CLTV models, and incrementality frameworks
Deep understanding of CRM ecosystems, including ESPs, CDPs, identity resolution, and marketing automation capabilities
Ability to turn data into decisions - you can clearly articulate why a journey exists, what it drives, and how success is measured
Strong stakeholder management skills, able to align global and regional teams around shared lifecycle principles
Hands-on but strategic: you can zoom out to define frameworks and zoom in to fix what’s not working.

Job Responsibility

Define and own the global CRM lifecycle strategy, covering acquisition onboarding, activation, engagement, repeat purchase, retention, and reactivation
Design lifecycle frameworks from scratch: key moments, triggers, journeys, and messaging logic across the customer lifecycle
Brief lifecycle journeys to the Internal Creative Studio and ensure the output reflects industry best-practices and fit-for-purpose
Translate customer behaviour into action, aligning with wider brand marketing teams to integrate customer profiles and using data to identify high-impact moments where CRM can drive incremental value
Partner closely with data & analytics teams to define segmentation logic, customer states, and lifecycle KPIs (retention, frequency, CLV uplift)
Work with platform vendors and internal tech teams to ensure journeys are scalable, automated, and measurable across regions and channels
Own lifecycle performance measurement, setting up test-and-learn frameworks, incrementality and A/B testing, and cohort-based reporting, continuously reviewing and optimising performance of journeys
Collaborate with paid media and onsite teams to align lifecycle messaging with acquisition, personalization, and conversion strategies
Act as the strategic voice of the customer, balancing brand, experience, and commercial outcomes across touchpoints.

Fulltime

Select Country

International CRM Manager

Job Responsibility

Requirements

What we offer

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