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Boston Children's Hospital Logo Boston Children's Hospital · Health and Beauty

International Case Coordinator

United States, Boston 28.21 - 45.15 USD / Hour · Job Posted June 29, 2026
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Job Description

At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Position Summary/ Department Summary: The Associate International Case Coordinator is responsible for supporting the daily operations of the International Patient Center. Working in conjunction with the ICC Team, the ICC Associate will be accountable for delivering on case coordination functions in assigned areas of responsibility which include receiving and processing a variety of requests for information, referrals, forms, as well as triaging orders, notices, and other related information.

Job Responsibility

  • Process referrals for continuing care services including but not limited to, durable medical equipment, patient transfer or requests for extended care facility beds to the appropriate agency
  • Supports the coordination of the patient intake process including, but not limited to, reviewing, screening, verifying, and recording information regarding the patient from admission to completion of care in accordance with institutional policies and procedures
  • Coordinates the case management activities within the assigned unit/team
  • Functions as liaison with patients, internal teams, and external departments in ensuring appropriate referrals are in place for continuing care
  • Communicates with patients and/or family members as necessary to assist with requests for information, forms and other related data

Requirements

  • High School diploma/GED is required
  • Bachelor’s Degree is preferred
  • Minimum One year of experience working in health care, customer or language services, hospitality is required
  • Second language strongly preferred
  • International life experience and experience serving an international clientele in a work environment

Nice to have

  • Second language strongly preferred
  • International life experience
  • Experience serving an international clientele in a work environment

What we offer

  • flexible schedules
  • affordable health, vision and dental insurance
  • child care and student loan subsidies
  • generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • cell phone plan discounts
  • discounted rates on T-passes
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