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In the International Business Expansion & Store Operations Manager (IBESOM) program, candidates will experience all aspects that make Supermac’s successful. For example, in our restaurant’s the IBESOM provides overall leadership to the store, setting goals and objectives to drive each aspect of the business performance. The IBESOM directly supervises store personnel and sets out a plan for each of them to ensure each person contributes to the store performance. The IBESOM conducts business on a daily basis as if acting as an individual owner. This leadership is critical to the success of the IBESOM program and Supermac’s vision to expand into international markets with personnel long experienced in our business. IBESOMs can rely on support from the Operations Manager and Area Manager when needed to facilitate alignment of goals with that of the overall company, however, the IBESOM largely dictates the specific location leadership. Within that scope falls many key functions such as hiring, staff motivation, training, health & safety, community involvement, inventory control, labor control, etc.
Job Responsibility:
Coaches, counsels and develops Assistant and Trainee managers into a state of self‑sufficiency to build and maintain high sales and profits
Pioneer international market entry strategies and execution plans when requested
Responds to requests from various head office departments
Prepare and deliver presentations to key stakeholders when requested
Takes the lead role in managing recruitment, selection, placement, training, development, and HR plans
Present international market analysis and feasibility reports when requested
Gets involved in community generating business and goodwill
Investigates and responds directly to employee relations and customer complaints having the potential for significant impact on the business
Prepare detailed business plans for international market entry when requested
Conducting in house appraisals in a timely fashion leading to a personnel development plan for all employees
Refers all media enquires to Area Manager/ Marketing Director
Gets to know customers profiles and who the market is and goes after it
Provides overall leadership to the store, setting goals and objectives to drive each aspect of the business performance
Directly supervises store personnel and sets out a plan for each of them to ensure each person contributes to the store performance
Conducts business on a daily basis as if acting as an individual owner
Supervises others and efficiently coordinates their work
Delegates tasks to the most appropriate member of staff
Can remain in control in difficult situations
Provides clear direction and authority
Gets involved in a "hands‑on" manner and leads by example
Is assertive
Communicates restaurant goals and a motivating vision
link individual Store Management performance to achieving restaurant goals
Promotes quality food, systems, and service, walks the walk
Is dedicated to Customer Satisfaction and engender this philosophy in staff and management alike
Requirements:
Ability to plan and prioritise
Ability to adapt to new procedures, standards and changes as directed by company or legislation
Operate within the guidelines of the law
Conducts his/her self in a professional manner at all times especially when in the public eye
Is fully flexible with regard to working hours, to include weekends and nights
Meets set targets with regard to food costs, labour costs, customer count, QSC Audit, and mystery shopper and pizza audit scores
Physically demanding at times due to certain requirements of the business
Certain business volumes necessitate prolonged periods of time without sitting down
Communicates intentions, ideas and feelings openly and directly, are candid and honest
Stands up for own beliefs
Admits own mistakes and vulnerabilities and takes actions to correct mistakes
Chooses to be honest and forthright even in difficult situations