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The Senior Business Unit Group Manager is a senior-level position primarily responsible for the overall administrative activities of a business unit and the management of International Operations Business Execution and Enablement support for the Functions within SMB&IC. This role is crucial for driving operational efficiency, functional governance oversight, ensuring alignment with corporate goals, and supporting the leadership team in achieving business objectives. The manager will coordinate and manage activities such as tracking business financials, employee headcount, and other administrative needs, including ad hoc projects. This role serves as a trusted and strategic partner to senior leadership, focusing on resource planning and expense management in partnership with Finance, HR, and Senior Management across functional lines and the International Operations organization.
Job Responsibility:
Manage the International Business Execution team and SMB&IC enablement org ensuring operational efficiency and functional governance oversight
Manage and drive the process to set up a continuous cycle of organization/operating model reviews to shape the local organization model
Create methodologies, procedures, and governance for the Productivity Area to ensure expense targets are met by each business/function
Evaluate and approve investment/expenditure requests and capital expenses across all areas/functions
Ensure approved out-of-budget expenditure requests are handled appropriately
Engage in robust cost management activities, including validating spending and cost-saving initiatives, monitoring savings and expenses, and ensuring consistency between financial information, productivity information and HR reports
Identify opportunities to optimize costs, propose initiatives and lead creation of direct expense plans in partnership with internal functions and teams
Facilitate the adoption of workforce planning initiatives, developing direction and establishing plans to meet objectives and timelines
Oversee Finance, Headcount, and Resource tracking and planning in line with agreed budgeting
Monitor resource skills planning and organizational health
Appropriately assess risk when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets
Drive compliance with applicable laws, rules, and regulations, adhering to Policy, and applying sound ethical judgment regarding personal behavior, conduct, and business practices
Escalate, manage, and report control issues with transparency, and effectively supervise the activity of others while ensuring accountability
Act as a key liaison between senior management and Global Function partners including HR, Finance, Legal, and ICRM
Drive the implementation of key strategies, promoting a positive culture and engagement across the organization
Lead communication strategies for all stakeholder groups
Provide leadership and foster business relationships with internal and external senior leaders/clients across key businesses, regions, and support functions
Directly interact Function Heads, Cluster Ops Heads and broader COO
Manage relationships with key Cluster Stakeholders
Coordinate activities across multiple areas within the business unit, including planning for business continuity, helping to establish action plans and assign owners to drive business priorities
Coordinate special projects and participate in AI Initiatives
Prepare governance packs and forum materials
Develop dashboards and recurring reports, including attrition data and selected metrics
Requirements:
Relevant experience
Management experience in a financial services role
Knowledge of the financial services industry and technology
Demonstrated ability to manage a team, complex projects and processes
Proven ability to work in high-pressure environments
Consistently demonstrate clear and concise written and verbal communication
Proven strategic planning and presentation skills
Consistently develop and maintain effective work relationships
Proven ability to conduct research/analysis and organize findings
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
What we offer:
Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
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