International BPO Executive Job at Webvio Technologies Private Limited (Kolkata)

International BPO Executive

We are hiring for the US Travel Sales Process (Outbound Sales) role. The ideal c...

Location

India , Kolkata

Salary:

25000.00 - 35000.00 INR / Month

Webvio Technologies Private Limited

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in any international BPO sales process (US Travel Sales preferred)
Strong communication and sales skills
Ability to work in night shifts
Immediate joiners preferred

What we offer

Attractive Incentives

Fulltime

New

Service Operations Compliance Lead

About Tripadvisor The Tripadvisor Group connects people to experiences worth sha...

Location

United Kingdom , London

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

Internal Auditor Certification/Certified Compliance Analyst
3+ years experience in Customer Operations, Service Excellence or CX Transformation
Experience working with Global Vendor BPO Operations in an audit or risk analyst role
Gen AI Governance experience
Close-Loop resolution for process mitigation
Customer obsessed mindset, advocating for simplicity and putting yourself in the shoes of the customer
Traveler first: drive exceptional value and effortless resolution service-support (essential)
Execution at speed: Challenge legacy processes, experiment, seeks to always improve (essential)
Communication: strong influencing skills with ability to articulate issues to C-Level leadership (required)
Data Driven: Strong ability to analyze data, identify trends, and resolve complex issues

Job Responsibility

Performing regular audits of external BPO and internal Resolution/Experience Recovery (EcR) processes
Monitoring of AI and Human compliance in handling of refunds, promotions and Gesture of GoodWill processes
Investigate potential compliance breaches or complaints, report findings to CS Management
Identify BPO process gaps, assess risks, and implement corrective actions to ensure compliance
Identify Refund or Gesture of Goodwill process/policy adherence, to identify if Supplier or Vendor error
Collaborate with AI Service Lead to ensure AI tools adhere to refund/compensation service processes
Maintain working knowledge of tours & activities industry specific regulations, including consumer refund and compensation regulations
Drafting, updating, and enforcing internal refund/compensation processes to comply Regional regulations
Take the lead on collaborating with business partners
Build trusted relationships with internal business units and external vendors

What we offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
Work your way with flexibility to suit your lifestyle
Flexible schedule
Donation matching
Tuition assistance
Lifestyle benefit
Travel perks
Employee assistance program
Health benefits
Generous referral scheme

New

Senior Finance Manager, Collections Manager

A key objective of a Sr. Finance Manager, Collections Manager is to maximize pro...

Location

United States , Redmond

Salary:

97600.00 - 188400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience

Job Responsibility

Practice Microsoft's leadership principles – communicate with clarity, generate positive energy, and deliver results
Invest in learning, AI skill building and career development
Model and foster a collaborative, inclusive, growth mindset culture
Challenge the status quo, innovate boldly, and learn through the flow of work
Independently manage collections and cash applications for assigned portfolio providing support, direction and leadership
Utilize AI to drive improvements in collections portfolio to achieve targets
Ensure prudent and necessary business decisions to manage risk and facilitate collections
Address customer payment issues and leverage the Business Engagement team to assist
Project participation and/or leadership on initiatives, including AI projects that are necessary to enable our business processes to keep up with significant year-over-year growth
Empower vendors & suppliers globally and hold them accountable for process adherence and meeting Service Level Agreement commitments

Fulltime

Senior Service Provider Manager

The Senior Service Provider Manager (Senior SPM) oversees the operational perfor...

Location

Germany , Berlin

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

5+ years of experience in BPO Service Provider Management, customer service operations, or a closely related external partner-facing role
Proven track record of managing large-scale external partners and service providers on a client or provider side
Deep expertise in managing operations via data-driven KPIs, with a demonstrated ability to course-correct underperformance through structured action plans
Strong numerical and analytical skills, with direct experience in budget planning, commercial negotiation, and business case development
Fluency in English and a willingness to travel both within and outside Europe approximately 2–3 weeks per quarter
Exceptional communication and relationship management skills, featuring the cultural sensitivity required to influence diverse global teams and roles
A highly collaborative yet autonomous work style, driven by a solution-oriented mindset and a passion for operational execution

Job Responsibility

Lead dedicated Service Providers overseeing global customer care outsourced operations, quality assurance, invoicing, and compliance
Monitor, analyze, and evaluate SP performance against key metrics (SL, CSAT, etc.), proactively designing and executing targeted action plans when targets are missed
Drive commercial optimization by modeling financial projections, building robust business cases, and running what-if scenarios to ensure a competitive and resilient outsourcing strategy
Guide cross-functional internal and external stakeholders to align operations with Zalando's overarching Customer Care strategy
Initiate and execute strategic programs that enhance the cultural, social, and economic well-being of the Customer Care ecosystem

What we offer

27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

Operational Accounting Assoc Manager

The Operational Accounting Associate Manager is responsible for driving service ...

Location

United States , Plano, Texas; Winston Salem, North Carolina

Salary:

93500.00 - 156450.00 USD / Year

Pepsico

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Finance, Business or equivalent experience
Progressive experience in Accounts Receivable, Collections, or Credit & Collections environments
Experience managing both direct teams and third-party/vendor teams
Strong understanding of AR processes, collections strategies, and dispute management
Advanced analytical skills with ability to interpret aging reports and identify key drivers
Proficiency in Excel and financial reporting tools
Proven ability to lead through others, including indirect vendor teams
Strong problem-solving and decision-making capabilities
Effective communicator with ability to influence cross-functional stakeholders
Ability to manage multiple priorities and drive results in a fast-paced environment

Job Responsibility

Drive portfolio collections performance to reduce aging and improve DSO
Analyze aging and portfolio trends to identify risks and prioritize actions
Set and monitor collection strategies based on behavior, payment patterns, and risk
Partner with Sales and Field teams to resolve aged receivables and delinquent accounts
Define and enforce resolution processes
Identify recurring issues and implement corrective actions
Serve as the escalation point for complex AR issues across internal and third-party teams
Facilitate cross-functional resolution of business-critical exceptions
Oversee third-party teams to meet service expectations and performance targets
Track vendor performance through KPIs, scorecards, and reviews

What we offer

Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement
Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts
Employee Assistance Program (EAP)
Insurance (Accident, Group Legal, Life)
Defined Contribution Retirement Plan
Bonus based on performance and eligibility target payout is 10% of annual salary paid out annually

Fulltime

Head of Order to Cash

Hunter Douglas is the world’s leading manufacturer of window coverings and a maj...

Location

United States , Atlanta

Salary:

144000.00 - 165000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, or related field
10+ years of progressive experience in Order to Cash / Finance Operations
5+ years of senior leadership experience managing shared services, offshore teams, and/or BPO providers
Demonstrated success driving standardization, automation, and transformation, including AI‑enabled initiatives
Strong ERP experience (SAP preferred)
exposure to RPA, analytics, and AI tools
Transformation‑minded leader with the ability to modernize large‑scale OTC operations
Action‑oriented with a strong focus on execution and results
Deep Order to Cash and Accounts Receivable expertise
Proven experience leading shared services, offshore, and outsourced delivery models

Job Responsibility

Own and govern the end‑to‑end Order to Cash lifecycle for North America
Support month-end close activities, including AR reconciliations, reporting, and bad debt reserves
Ensure stable, predictable BAU performance across all OTC processes
Accountable for OTC outcomes including DSO, cash flow, billing accuracy, dispute cycle time, bad debt, and customer experience
Oversee order management handoffs and alignment across upstream and downstream partners
Lead a hybrid delivery model, managing onshore teams, offshore service centers, and BPO provider
Establish and maintain clear governance, SLAs, KPIs, and performance management routines
Hold internal teams and providers accountable for service delivery, compliance, and continuous improvement
Ensure alignment of capacity, skills, and demand across the OTC organization
Design, standardize, and document core OTC processes across North America

What we offer

Annual base salary range: $144,000 - $165,000
Bonus target range: 30%
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

Head of Order to Cash

Hunter Douglas is the world's leading manufacturer of window coverings and a maj...

Location

United States , Broomfield

Salary:

144000.00 - 165000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, or related field
10+ years of progressive experience in Order to Cash / Finance Operations
5+ years of senior leadership experience managing shared services, offshore teams, and/or BPO providers
Demonstrated success driving standardization, automation, and transformation, including AI-enabled initiatives
Strong ERP experience (SAP preferred)
exposure to RPA, analytics, and AI tools
Transformation-minded leader with the ability to modernize large-scale OTC operations
Action-oriented with a strong focus on execution and results
Deep Order to Cash and Accounts Receivable expertise
Proven experience leading shared services, offshore, and outsourced delivery models

Job Responsibility

Own and govern the end-to-end Order to Cash lifecycle for North America
Support month-end close activities, including AR reconciliations, reporting, and bad debt reserves
Ensure stable, predictable BAU performance across all OTC processes
Accountable for OTC outcomes including DSO, cash flow, billing accuracy, dispute cycle time, bad debt, and customer experience
Oversee order management handoffs and alignment across upstream and downstream partners
Lead a hybrid delivery model, managing onshore teams, offshore service centers, and BPO provider
Establish and maintain clear governance, SLAs, KPIs, and performance management routines
Hold internal teams and providers accountable for service delivery, compliance, and continuous improvement
Ensure alignment of capacity, skills, and demand across the OTC organization
Design, standardize, and document core OTC processes across North America

What we offer

Annual base salary range: $144,000 - $165,000
Bonus target range: 30%
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

Head of Order to Cash

Hunter Douglas is the world's leading manufacturer of window coverings and a maj...

Location

United States , New York

Salary:

144000.00 - 165000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, or related field
10+ years of progressive experience in Order to Cash / Finance Operations
5+ years of senior leadership experience managing shared services, offshore teams, and/or BPO providers
Demonstrated success driving standardization, automation, and transformation, including AI-enabled initiatives
Strong ERP experience (SAP preferred)
exposure to RPA, analytics, and AI tools
Transformation-minded leader with the ability to modernize large-scale OTC operations
Action-oriented with a strong focus on execution and results
Deep Order to Cash and Accounts Receivable expertise
Proven experience leading shared services, offshore, and outsourced delivery models

Job Responsibility

Own and govern the end-to-end Order to Cash lifecycle for North America
Support month-end close activities, including AR reconciliations, reporting, and bad debt reserves
Ensure stable, predictable BAU performance across all OTC processes
Accountable for OTC outcomes including DSO, cash flow, billing accuracy, dispute cycle time, bad debt, and customer experience
Oversee order management handoffs and alignment across upstream and downstream partners
Lead a hybrid delivery model, managing onshore teams, offshore service centers, and BPO provider
Establish and maintain clear governance, SLAs, KPIs, and performance management routines
Hold internal teams and providers accountable for service delivery, compliance, and continuous improvement
Ensure alignment of capacity, skills, and demand across the OTC organization
Design, standardize, and document core OTC processes across North America

What we offer

Annual base salary range: $144,000 - $165,000
Bonus target range: 30%
Generous benefits package including medical, dental, vision, life, disability
Company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

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International BPO Executive

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

International BPO Executive

International BPO Executive

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