International BPO Executive Job at Webvio Technologies Private Limited (Kolkata)

Support Partner Manager

The Support team is central to ensuring that our customers' experience with our ...

Location

United States , San Francisco

Salary:

234000.00 - 260000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

5+ years in vendor/BPO operations management, support operations, or partner performance leadership in a scaled environment
Proven ability to run vendor governance: QBRs, SLA/KPI design, escalation paths, remediation plans, and cross-functional stakeholder management
Awareness of and some experience with workforce planning approaches—e.g., forecasting frameworks, capacity models, staffing strategies, and performance-to-plan systems. across global, multi-site support operations
Strong analytical and operational rigor: comfort working with data to define inputs/assumptions, evaluate tradeoffs, and drive outcomes
Familiarity with support tooling and operational systems (e.g., Salesforce Service Cloud or similar), and comfort partnering with Systems/Tooling to implement scalable processes
Exposure to WFM platforms and concepts (e.g., NICE, Assembled, Calabrio, Playvox, etc.)—with an emphasis on translating operational needs into platform requirements and governance
Strong communication skills and executive presence: ability to align diverse stakeholders, negotiate priorities, and drive accountability across internal teams and external partners
Comfort operating in fast-paced, ambiguous environments where you’re expected to build the structure, not just maintain the inherited ones

Job Responsibility

Own the health, performance, and long-term scalability of multiple support partner and vendor relationships
Drive commercial and operational accountability (SLAs, QBRs, escalation paths, remediation plans)
Build the operating model that enables support to scale without linear headcount growth
Establish how we do Workforce Management (WFM) across both internal teams and external BPO partners (approximately 25–30% of role)
Define the frameworks, standards, and systems for forecasting, capacity planning, staffing strategy, and performance-to-plan
Partner with Operations, Data, Systems/Tooling, and vendor leaders to implement and run WFM frameworks
Collaborate closely with User Operations teams (e.g., Trust & Safety, Fraud & Risk), Systems/Tooling, Data partners, and Product/PM stakeholders as we launch new workflow and launch and scale new programs
Drive end-to-end vendor leadership: Own day-to-day oversight, relationship health, and executive-level accountability for multiple support vendors/BPOs
Performance management & remediation: Define and manage SLA/KPI performance expectations, run WBRs/QBRs, identify performance gaps, and drive structured turnaround plans
Escalation and risk management: Serve as the primary escalation point for vendor issues, including incident response, surge events, quality regressions, and continuity risks

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Global Collections Finance Manager

As a Global Collections Finance Manager, you will maximize protection of Microso...

Location

United States , Redmond

Salary:

76800.00 - 151900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership, finance, or related field OR equivalent experience
Masters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 3+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 5+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR equivalent experience
Ability to effectively communicate with leaders, members of management and different audiences, including presentation and cross-group collaboration skills
Ability to influence others with empathy while under pressure to deliver compliant time-based outcomes to key stakeholders and customers
Motivated with ability to identify and articulate customer value through using technology

Job Responsibility

Practice Microsoft’s leadership principles – communicate with clarity, generate positive energy, and deliver results
Invest in learning, AI (artificial intelligence) skill building and career development
Model and foster a collaborative, inclusive and growth mindset culture
Challenge the status quo, innovate boldly, and learn through the flow of work
Collections Management – Independently manage collections and cash applications for assigned portfolio, providing support, direction and leadership
Utilize AI to drive improvements in collections portfolio to achieve targets
Ensure prudent and necessary business decisions to manage risk and facilitate collections
Address customer payment issues and leverage the Business Engagement team to assist
Project participation and/or leadership on initiatives, including AI projects that are necessary to enable our business processes keep up with significant year-over-year growth
Empower vendors and suppliers globally, as well as hold them accountable for process adherence and meeting Service Level Agreement commitments

Fulltime

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Customer Support Executive

This role involves handling customer queries and providing solutions via phone c...

Location

India , Bangalore

Salary:

Not provided

Maintec Technologies

Expiration Date

Until further notice

Requirements

Excellent verbal communication skills in English
Willingness to work in night shifts and rotational shifts
Strong listening, problem-solving, and interpersonal skills
Basic computer proficiency
Graduates (any stream) or 10+2 qualified candidates
Undergraduates with 1 year of relevant experience
Fresher’s with excellent communication skills are welcome

Job Responsibility

Handling customer queries and providing solutions via phone calls to international clients, primarily in the US/UK markets

What we offer

2-Way Cab Facility Provided

Fulltime

Offshore BPO Operations Manager

We are looking for a results-driven, customer service oriented leader with a pas...

Location

United States , Reno, NV; Charlotte, NC

Salary:

85360.00 - 106700.00 USD / Year

Figure

Expiration Date

Until further notice

Requirements

BA/BS from an accredited university (preferred)
2+ years of leadership experience, with a focus on call center or customer operations
1+ years of experience managing third-party vendors or offshore BPO operations
Strong background in performance management, service delivery, and SLA enforcement
Previous experience in financial services, mortgage, or tech support preferred
Excellent communication, negotiation, and vendor engagement skills
Experience navigating compliance, data security, and regulatory frameworks in an operational setting
Ability to travel internationally
A proactive and strategic mindset with strong problem solving skills
A collaborative, values driven leader who fosters trust, accountability, and partnership

Job Responsibility

Own and manage relationships with offshore BPO partners, ensuring clear alignment on performance goals, operational expectations, and contract terms
Conduct regular business reviews, performance check-ins, and site visits to build trust and drive accountability
Monitor BPO partner performance through metrics like handle time, SLA adherence, quality scores, CSAT, and compliance
Identify gaps and partner with vendor leadership to implement solutions that drive continuous improvement and service consistency
Oversee daily operations across multiple BPO locations to ensure seamless, compliant, and scalable customer service delivery
Ensure consistency in process execution, workforce management, and adherence to internal policies and procedures
Collaborate with internal teams including Workforce Management, QA, Training, Compliance, Financial Crimes, Credit, and Partnerships to ensure vendor performance supports company goals
Provide operational insights to inform staffing models, forecasting, and training needs
Identify inefficiencies across offshore operations and implement process improvements to enhance efficiency, reduce cost, and maintain a high-quality customer experience
Ensure all offshore operations align with regulatory requirements, data privacy laws, and internal compliance policies

What we offer

25% annual bonus target, paid quarterly
Company equity in the form of RSUs
Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement

Fulltime

Procurement Contracts Operations Lead

The Procurement Contracts Operations Lead is a senior leadership role responsibl...

Location

United States , Bay Area

Salary:

189000.00 - 283600.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

12+ years of experience in procurement operations, contract management, or related functions within complex, regulated environments
Juris Doctor (J.D.) degree from an accredited law school is required
Demonstrated experience partnering with Procurement and Legal to operationalize contracting frameworks
Deep knowledge of end-to-end CLM workflows, with the ability to design, standardize, and continuously improve contract intake, drafting, negotiation, approval, execution, and post-execution management at scale
Proven experience governing global Procurement BPO or shared services models, including offshore and nearshore delivery
Experience designing and operating low-dollar, low-risk deal models using standardized contracting and BPO enablement
Proven capability developing and managing SLAs and performance frameworks for outsourced operations
Strong executive presence with the ability to influence and drive outcomes through collaboration
Proficiency with procurement orchestration platforms and contract lifecycle management systems

Job Responsibility

Partner with Legal and Procurement teams to implement, operationalize, and maintain a risk-tiered procurement contracting operating model defined and approved by Legal
Lead and optimize end-to-end Contract Lifecycle Management (CLM) processes, including intake, drafting, negotiation, approvals, execution, amendments, renewals, and contract close-out, ensuring scalability, efficiency, and compliance with company policies
Operationalize Legal-approved frameworks through standardized contract templates, clause libraries, playbooks, approved negotiation parameters and clearly defined escalation criteria and guidance
Embed contracting standards into sourcing and category strategies in collaboration with Category Management and Strategic Sourcing teams
Act as the procedural escalation point to ensure non-standard terms and negotiation issues are identified and routed to Legal in accordance with defined thresholds, with substantive legal review and decision-making remaining with Legal
Lead the end-to-end strategy for low-dollar, low-risk deals, including eligibility criteria, standardized workflows, and clear, enforced handoffs between Procurement, BPO teams, and Legal
Establish governance, reporting, and analytics across the contract lifecycle to support compliance, risk management, and executive decision-making
Partner with Legal, Finance, and Compliance to support internal and external audits, SOX controls, regulatory reviews, and due diligence activities
Provide strategic oversight of the Procurement BPO contracting operating model, including delivery teams based in the Philippines, India and Guatemala
Partner with Procurement teams and BPO leadership to align scope of services with procurement priorities and legal-defined risk requirements, ensuring low-risk work is executed independently of Legal

What we offer

Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning

Fulltime

Executive / Sr. Executive – Accounts Payable

As an Executive/Sr. Executive in our Global Business Services (GBS) division, yo...

Location

India , Noida

Salary:

Not provided

Randstad

Expiration Date

March 08, 2026

Requirements

Bachelor’s degree in Accounting, Commerce, or a related field
2–5 years of core Accounts Payable experience within an International BPO, KPO, or Shared Service environment
Mandatory hands-on experience with IFS, SAP, or Oracle
High proficiency in MS Excel
Strong understanding of International Accounting Standards and global VAT/Taxation
Excellent written and verbal English communication skills
A "zero-defect" mindset with extreme attention to detail and data accuracy
Ability to handle extended working hours during month-end or quarter-end peaks
Comfortable working in a 24x7 shift environment
A positive, enthusiastic attitude with a focus on supporting a constructive work culture

Job Responsibility

End-to-End Invoice Management: Administer and process PO and Non-PO invoices using global ERP systems (IFS, SAP, or Oracle)
Perform rigorous 3-way matching (Invoice-PO-GRN) to ensure billing accuracy
Ensure appropriate application of Taxes/VAT/GST on all international invoices
Audit and process employee time and expense reports, ensuring timely reimbursement and accurate cost-center allocation
Book and allocate intercompany invoices, perform monthly reconciliations, and manage netting and accruals from the buyer’s perspective
Generate AP-related reports for management review and perform open balance analysis
Drive month-end closing activities, including the booking and reversal of accruals for project and non-project activities
Manage supplier payment runs (BACS, WIRE, Foreign, and EFT) in accordance with the global payment calendar
Liaise with the Procurement and Operations teams to resolve GRN discrepancies and supplier billing inquiries
Perform regular vendor statement reconciliations to ensure ledger integrity

What we offer

Professional environment that encourages process innovation and career growth

Fulltime

!

International BPO Executive

Webvio Technologies Private Limited

Location:
India , Kolkata

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for International BPO Executive

Support Partner Manager

Global Collections Finance Manager

Vp, Customer Service Operations & Monitoring

Director, Global Customer Care

Customer Support Executive

Offshore BPO Operations Manager

Procurement Contracts Operations Lead

Executive / Sr. Executive – Accounts Payable

International BPO Executive

Webvio Technologies Private Limited

Location:India , Kolkata

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for International BPO Executive

Support Partner Manager

Global Collections Finance Manager

Vp, Customer Service Operations & Monitoring

Director, Global Customer Care

Customer Support Executive

Offshore BPO Operations Manager

Procurement Contracts Operations Lead

Executive / Sr. Executive – Accounts Payable

Location:
India , Kolkata

Category:
Call Center

Contract Type:
Not provided

Job Posted:
March 05, 2026