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Homes for Students is the UK’s largest independent provider of Student Accommodation. We are currently looking for International Bookings Co-Ordinator to join our Sales team based in Liverpool, working 40 hours per week on rota basis. As International Bookings Co-ordinator you will be an active, contributing member of a new team which involves dealing with and verifying international student bookings.You will be responsible for ensuring all international bookings are verified and processed using all routes for contacting. You will work closely with the internal sales team and will pass any processed bookings on to them to convert. As well as working closely with the partnerships team to deal with international agent enquiries.The student experience is at the forefront of everything we do, so you'll be passionate about delivering top customer service.You have a clear understanding of each properties proposition and USPs along with clear knowledge of our policies and procedures.
Job Responsibility:
Managing international enquiries from multiple communication channels including phone, live chat, email, web, WhatsApp and social media
Contacting all international students to verify their bookings
Have an in depth understanding of the housing market for overseas students
Tracking and monitoring trends and patterns and feeding them back
Conducting outbound calls only to follow up on enquiries/bookings
Updating all databases accurately to allow for effective analysis
Comply with Health and Safety working practice in accordance with the company’s policy
To be flexible and work effectively with other colleagues
Ensure all international enquiries are followed up using all routes for contacting
Demonstrate a clear knowledge of the booking system
Demonstrate a clear knowledge of the properties and keeping up to date with all activity throughout the year
Ensure deadlines are met
Requirements:
Fluent in Mandarin (essential)
Ability to work with minimum supervision and to tight deadlines
Ability to work as part of a team
Excellent organisational skills and time management skills
Ability to deal effectively with people at all levels
Ability to achieve goals and targets within timescales
Likes interaction with others
Natural communication skills
Self-motivated and able to work as part of a group as well as independently with minimum guidance
Confidence in taking the initiative and making decisions
Delivering high standards
Commitment to equal opportunities
Willing to be flexible and respond to changing circumstances
Demonstrate a positive ‘can do’ attitude and to become quickly established to add value to the business
What we offer:
Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work
Access to a range of exclusive retail discounts to make your money go further
Take your special day off! Enjoy your birthday with a well-deserved break from work
Stay active and eco-friendly with our cycle-to-work scheme
Make a difference in the community with 2 charity days per annum