International Agent Officer

• Handle enquiries from clients, agents, and World Courier offices via phone and email in English and French
• Receive bookings via email and update World Courier’s internal tracking system
• Provide quotations via email
• Monitor and track ongoing shipments, responding to any deviations from the plan
• Keep clients and World Courier offices updated on the status of their shipments, especially in case of delays
• Action all notes sent in World Courier’s internal tracking system
• Advise clear instructions for pick-up, special delivery, or temperature control handling to agents or destination offices on how a shipment should be managed
• Communicate any temperature results promptly after delivery, checking and noting any deviations
• Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents, and suppliers
• Ensure internal systems are updated when new jobs are raised in the system

• Fluency in English and French (verbal and written)
• Prior experience or knowledge of the logistics sector – Desirable
• Ability to follow procedures and instructions and provide relevant information upon request
• Proficiency in MS Office: Word, Excel, Outlook
• Ability to work both as part of a team and independently
• Strong team player – able to collaborate constructively with colleagues inside and outside the department to ensure excellent client service

Prior experience or knowledge of the logistics sector

• Annual Bonus Plan: 5%
• Flexibility to cover public holidays (paid as overtime and receive an extra lieu day)
• 25 days holiday allowance plus bank holidays
• Private Healthcare Insurance
• True Blue reward Scheme
• Annual performance-based pay review
• Annual Staff events
• Career Progression Opportunities
• A unique opportunity to work for a Global purpose led organization