CrawlJobs Logo

International Account Quality Specialist-German Speaker

Egypt, Giza · Job Posted April 23, 2026
Apply Position
Job Link Share

Job Description

We are seeking an experienced quality professional to drive transaction quality excellence across voice, non-voice, and back-office channels for a German international account. This role focuses on auditing, data-driven insights, coaching, and stakeholder collaboration to ensure service delivery aligns with global quality frameworks, local market guidelines, and client expectations. The individual will act as a subject matter expert, supporting continuous improvement and consistent customer experience outcomes.

Job Responsibility

  • Conduct comprehensive quality audits across voice, non-voice, and back-office interactions, ensuring adherence to internal standards and process hygiene
  • Analyse transactional and performance data to identify trends, risks, and improvement opportunities, translating insights into actionable recommendations
  • Coach and mentor advisors and support team managers with effective coaching methodologies to enhance performance and quality outcomes
  • Act as a subject matter expert in auditing, performance management, and quality frameworks, driving consistency across operations
  • Develop, publish, and monitor performance dashboards, tracking KPIs, process hygiene indicators, and SLA commitments
  • Proactively identify operational risks and failures, acting as an early warning system and supporting business improvement initiatives
  • Participate in client-facing meetings, audits, and calibration sessions to align quality measurement and expectations
  • Build strong relationships with internal and external stakeholders, ensuring clear communication of insights, risks, and recommendations
  • Ensure full compliance with GDPR and data privacy standards in all quality and reporting activities

Requirements

  • Fluent in German at C2 level, with confident written and verbal communication skills in a client-facing context
  • Experienced in the WoWi account or similar regulated service environments
  • Highly analytical, with the ability to interpret data, identify patterns, and influence improvement actions
  • Detail-oriented, organised, and proactive in identifying risks and opportunities
  • Comfortable working across different shifts and collaborating with multicultural teams
  • Proficient in Microsoft Office tools, with working knowledge of Visual Basic and dashboarding concepts
  • Experienced in participating in cross-functional or improvement projects

What we offer

  • Exposure to international clients and quality frameworks within a global organisation
  • Opportunities to influence service excellence and customer experience at scale
  • Collaboration with diverse, multicultural teams across VOIS locations
  • A role that combines analytical work, coaching, and stakeholder engagement

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

International Account Quality Specialist-German Speaker

8 matching positions

New

Software Engineer, Security (Product)

We're looking for a Full Stack Engineer to join our Product Security team. You'l...
Location
Location
Sweden , Stockholm
Salary
Salary:
Not provided
lovable.dev Logo
Lovable
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of full-stack engineering experience shipping production-grade products at high velocity
  • Deep, fluent command of React/TypeScript on the frontend and Golang on the backend
  • An instinct for quality that shows in every PR, every design decision, and every line of code you write
  • Strong product sense: you can take something complex and make it feel simple for the user
  • Experience building security-adjacent features (audit flows, compliance tooling, scanner interfaces, or similar) is a strong plus
  • Familiarity with AI/LLM-powered tooling, or a background that involved dense algorithmic or systems work
Job Responsibility
Job Responsibility
  • Build security product features end-to-end: audit flows, security scanner UI, cookie banner fixes, and compliance tooling
  • Ship across the full stack as part of a tight-knit team of 2-3 engineers
  • Own your work completely, from the first commit to production
  • Hold a high bar on code quality, and actively raise it around you
  • Influence technical direction and product strategy with strong opinions
  • Fulltime
Read More
Arrow Right
New

CRM Co-ordinator

This role will be directly responsible for delivery of global email campaigns th...
Location
Location
United States , New York
Salary
Salary:
60000.00 - 65000.00 USD / Year
timeout.com Logo
Time Out Group Plc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience or degree in a relevant field
  • 1+ years experience building emails in CRM Marketing platforms using WYSIWYG email builders, basic HTML and CSS a plus
  • Ability to maintain accuracy and consistency across repetitive tasks in a fast-paced environment
  • Analytically minded, with an ability to use data to verify content hypotheses and communicate data findings to non-technical stakeholders
  • Self-starter with ability to work independently and identify and problem-solve when novel issues arise
  • Excellent communication skills, comfortable asking questions and sharing feedback with stakeholders at all levels
Job Responsibility
Job Responsibility
  • Maintain a comprehensive CRM calendar ensuring timely delivery of commercial and editorial email initiatives
  • Be responsible for accurate deployment of US and UK email marketing campaigns, including drafting, proofing, render testing and managing edits
  • Work closely with the Content team to consistently optimize content selection and the campaign process to ensure you have the most compelling content for our editorial newsletters
  • Support the analysis and reporting of email performance and lead improvements based on these findings including A/B testing
  • Build and manage end-to-end lead acquisition initiatives such as competitions, surveys and web forms
  • Work with internal commercial and editorial stakeholders to ensure planned content activity is accurately executed and measured
  • Report on campaign performance and results, make recommendations to optimize customer engagement
  • Manage audience segmentation based on attributes and behavior, including custom audiences tailored for each commercial send
What we offer
What we offer
  • Competitive holiday, an extra day Birthday leave
  • Complimentary tickets to events and shows
  • Staff socials & happy hours
  • Hybrid working
  • Electric Car Scheme
  • Enhanced Maternity
  • Fulltime
Read More
Arrow Right
New

Store Associate

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Philadelphia
Salary
Salary:
15.00 - 19.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 19, 2026
Flip Icon
Requirements
Requirements
  • At least 16 years of age
  • Remaining upright on the feet, particularly for sustained periods of time
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details
Job Responsibility
Job Responsibility
  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • and other programs
  • Parttime
Read More
Arrow Right
New

Mobile Associate, Store-in-Store - Retail Sales

Location
Location
United States , Manchester
Salary
Salary:
18.00 - 23.00 USD / Hour
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals
  • Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
  • Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
  • As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction
  • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager
  • Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail
  • Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing
What we offer
What we offer
  • Total Rewards Package including competitive base salary
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • free year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
  • paid parental and family leave
  • family building benefits
  • Parttime
Read More
Arrow Right
New

Engineering Manager

Most engineering leadership roles ask you to trade the craft for the title. This...
Location
Location
Sweden , Stockholm
Salary
Salary:
Not provided
lovable.dev Logo
Lovable
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of engineering experience, including 6+ years of people management at a pre-IPO startup, scale-up or frontier tech company, and at least 2 years of managing managers. Strong IC track record before management
  • You’ve run an engineering organization of 30+ with managers and senior engineers reporting in. You can speak concretely about how you structured the org, how you hired up to that scale, and what you’d do differently
  • Still hands-on at the Tech Lead level: you can pick up an unfamiliar codebase, design and ship a non-trivial change, run an incident, and review code at a high bar. You haven’t let your engineering muscle atrophy
  • You’ve thought hard about humans and AI agents on the same team. What humans should and shouldn’t delegate. How productivity gets measured when the unit of work is shifting. Strong opinions, lightly held
  • Comfortable navigating ambiguity and driving clarity at an organisational level, not just technically. You write the doc that aligns three teams instead of waiting for someone else to
  • Deep technical credibility in at least one area - full-stack product (React/TypeScript + Go/Rust), platform and developer experience (Kubernetes, sandboxing, observability, CI/CD, application frameworks), or applied AI (training, evals, agent systems, model serving)
  • Cross-functional to your core and business-fluent: you work seamlessly across design, product, and go-to-market, and know how to bring people along with you
  • andable to reason end-to-end about unit economics, product strategy, GTM, and customer outcomes
  • Track record of building and growing teams: you’ve hired senior engineers others wanted to work with, grown managers under you who became great in their own right, and set up career growth and performance practices that didn’t require constant maintenance. People follow you between companies
  • Based in Stockholm or London or ready to relocate — this is an on-site, 5-days-a-week role
Job Responsibility
Job Responsibility
  • Run the engineering organization that builds Lovable - humans and agents both - and stay close enough to the work to be the senior engineer in the room when it matters
  • Lead engineering. Product, platform, and applied AI under one roof. Own the roadmap and the business outcomes the org is on the hook for
  • Set technical direction across the org: drive the design docs and architectural decisions that span teams, push back hard on weak plans (including your own), and hold a high bar for what ships
  • Shape engineering culture: how we ship, how we write code, how we hire, how we deploy agents. Set norms that outlast any single project
  • Ship fast: at Lovable the question is always "how fast can we get this to users?" You bias toward production and pull research, prototypes, and experiments into reality on the order of days and weeks, not quarters
  • Build the operating model for an engineering org where humans and AI agents work side by side. We’re inventing this in public, and you’ll set the patterns the rest of the company learns from
  • Operate as a peer to the executive team. Own outcomes that span beyond engineering, make the company's biggest calls alongside the rest of leadership, and translate them back into engineering work that matters
  • Fulltime
Read More
Arrow Right
New

Shift Supervisor

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Lowell
Salary
Salary:
17.00 - 26.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 04, 2026
Flip Icon
Requirements
Requirements
  • Deductive reasoning ability, analytical skills and computer skills
  • Advanced communication skills and supervision skills
  • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
  • High School diploma or equivalent preferred but not required.
Job Responsibility
Job Responsibility
  • Work effectively with store management and store crews
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture. (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
What we offer
What we offer
  • Dental
  • Vision
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits
  • Other programs
  • Parttime
Read More
Arrow Right
New

Teamleader Customer Relations

At IKEA it’s all about our customers, and in Customer Relations we build and ret...
Location
Location
Belgium , Wilrijk
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You build and maintain a lifelong relationship with both new and existing customers. In doing so, you stimulate turnover growth and contribute to long-term profitability.
  • Your communication skills enable you to handle complaints in a reliable, efficient and friendly way.
  • You have solid experience as a leader and you are a real team player, which enables you to solve problems and make decisions in a challenging and ever-changing retail environment.
  • You enjoy coaching a team to achieve targets and can act on feedback received from both customers and co-workers.
  • You challenge both yourself and your team to exceed the expectations of our customers and constantly find new and better ways of working by collaborating with all the different departments in our store.
  • You are focused on customers, and you always make the customer the center of your attentions. You can see the store through our customers' eyes and use this to optimize the shopping experience in our store.
Job Responsibility
Job Responsibility
  • You translate the business plan of the store into a clear action plan for your department and you implement the various actions.
  • You are a born problem-solver: you listen to the customer and draw on your knowledge to offer solutions and make decisions in line with our IKEA Customer Relations policy and you coach your team to do the same.
  • You motivate, inspire and engage your team to achieve the targets set and to help them grow and develop as individuals.
  • You create trust in IKEA among our customers by guaranteeing a positive store experience before, during and after their purchase.
  • You supervise the administrative processes that occur behind the scenes and ensure the operational systems are up to standard.
  • You implement new ways of working in the constantly changing omnichannel world.
What we offer
What we offer
  • Eco-vouchers
  • End-of-year bonus, holiday pay and sector premiums
  • An additional allowance if you come by bike
  • Private leasing of an electric bike
  • Comprehensive hospitalization insurance
  • A private accidents insurance
  • Pension savings
  • A leave savings plan
  • Extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off
  • A canteen
  • Fulltime
Read More
Arrow Right
New

Chef de Partie

Location
Location
United States of America , St. Louis
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of two years in a culinary role, specifically in a Cook 1 or highest cook position
  • Advanced Culinary knowledge is expected for this position
  • Leadership roles in a high end, upscale food and beverage environment preferred
  • Culinary institution educated preferred
  • Interpersonal and communication skills are a must
  • Ability to operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven, steam table, tilt kettle, waffle iron, flat top grill
  • Proficient knife skills and ability to multi-task
  • Excellent communication and guest contact skills
  • Minimum of 1-2 years previous experience in a similar environment
  • Knowledgeable in the areas of food and wine
Job Responsibility
Job Responsibility
  • Supervise and oversee the preparation of breakfast, lunch, and dinner food items per guest orders or as assigned by kitchen management in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment
What we offer
What we offer
  • Lucrative salary
  • Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days
  • Time off plans starting at day of hire
  • An opportunity to be a part of a cohesive team in an inclusive work environment
  • Complimentary and discounted hotel stays around the world
  • Wellbeing and mental health initiatives and focused company
  • Embracement and promotion of diversity in our workplace
  • Complimentary employee meals and beverages
  • Tuition reimbursement
  • Fulltime
Read More
Arrow Right