International Account Coordinator

• Coordinate all operational activities of the customer order cycle to service highly demanding partners in EMEA & LTAM regions
• Manage distributor partner accounts in multiple countries, coordinating and communicating with distributors to ensure they have accurate view of sales order book
• Liaise with Production Planning team in Asia and Supply Planning team in US on PO placement and management
• Thorough week to week management of order book, monitoring order conversion, ensuring pricing accuracy and flagging any risks to timely shipment to IAS management
• Proactively builds relationships with customers, leveraging opportunities for phone or face to face contact
• Ensures ongoing compliance with customers logistical requirements and timely delivery of all relevant shipping paperwork
• Leads and drives process improvements at customer and brand level to support growth opportunities, with particular focus around Platinum Partners
• Leads training of new and existing partners around WWW process & systems and provides ongoing tech support around Crave order management platform
• Works as part of wider international account services team, actively participating in team meetings and providing cover and support where needed to ensure team success
• Works closely with Credit Control and Production Planning Team to tackle any issues around payment and ensure receipt of any necessary prepayments & letters of credit in line with requested XF dates
• Helps prepare and lead IAS operations sessions at key seasonal brand meetings (LDN/GBC)
• Support the Director in delivering the Distributor business plan and initiates actions required within wider teams to achieve the shipment targets
• Builds relationship with regional sales and brand teams and provides the necessary support to drive growth
• Perform other duties as assigned by Senior Manager.

• Background in similar international environment, wholesale customer services, or key account management
• Excellent written and oral communication and enjoys building relationships with internal and external customers
• Good knowledge of Excel/Microsoft office and strong analytical skills
• Ability to work both independently and as part of a team
• Capable of prioritising tasks and driven to complete tasks as per deadlines
• Languages skills: Spanish would be beneficial but not essential.

Spanish